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Services A-Z (102)

# A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

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3rd Millennium Classrooms - Prevention Course

3rd Millennium Classroom alcohol and drug course help.

A

Active Directory Services

Information Services provides Microsoft Active Directory (AD) Services for all users on campus which allows all services and resources that use Microsoft Authentication to validate users using their Duck ID credentials.

B

Basic Email

Student email, also known as IMAP mail, or Webmail, is an email service that is accessible from your laptop, smartphone, tablet, desktop computer, or web browser.

Bomgar Remote Support

Bomgar allows UO technicians to remotely connect to end-user systems to resolve problems or train customers.

Business Application Access Request

Account setup for business applications like Banner, AppWorx, DuckDocs, etc.

Business Application Account Password Help

Request a password reset for the following business application accounts: Banner, Banner Test, AppWorx Test, Resource25, Resource25 Test, Singularity, Singularity Test, Data Warehouse, Data Warehouse Test

C

Cable Television

Information Services supports cable television services for public spaces in undergraduate residence halls and facilitates delivery of cable television services for other campus entities on a case-by-case basis.

calendar.uoregon.edu - Localist help

For technical assistance with calendar.uoregon.edu

Campus Cash

Request assistance with Campus Cash readers or request the setup of a new location to accept Campus Cash payments.

Canvas

Canvas is an online platform for all academic courses such as accessing course documents, assignments, grades, communication, and all things related to teaching and learning.

Classroom Technology

The Center for Media and Educational Technologies provides classroom design and equipment distribution services to support the instructional technology needs of the university community.

CMET Instructional-use Equipment Checkout Desk

The UO Libraries Center for Media and Educational Technologies (CMET) lends equipment and provides services to UO faculty, staff and students for purposes directly related to University of Oregon courses.

College of Design Academic Course Folders

College of Design Technology Services (DesignTech) offers network file storage for academic courses free of charge. Course folders are available on a term by term basis and are archived for the following term. After that following term they are deleted to preserve server space. Data contained within these folders are backed up, however it is the responsibility of the faculty and students to ensure they have a copy saved on their computer system(s).

College of Design Computer Lab Reservations & Support

The College of Design schedules and manages six instructional labs and two open labs for the college in various buildings across campus.

Conference Phone Services

Allows for the use of several types of conference calling services including use of the UO phone system telephones to make conference calls and reserving toll free conference lines.

Confluence

Confluence is a content collaboration tool that is used by IT staff to create, share, and collaborate on team documentation and projects.

CrashPlan

CrashPlan is an unlimited, online data protection and backup service.

CS Gold and ID Card Services systems

CS Gold and webmanager are tools used by ID Card Services and for Campus Cash.

D

Datacenter Colocation Services

Colocation allows you to place a new or existing server in a rack in the Allen Hall Data Center.

DeArmond MakerSpace

DeArmond MakerSpace in the Allan Price Science Commons provides experintial learning space for creating materials, by example with 3D printing, laser cutting, or stitching.

Device Training

There are variety of training options for devices used on campus, including web based and in person classes.

Duck ID Account Claiming Issues

If you are having troubles claiming your Duck ID or encountered an error during the claim process

Duck ID Accounts

Your Duck ID is the first part of your UO email address before the @ sign. You use your Duck ID and associated password to log in to many services at UO, including e-mail, wireless, and Canvas.

Duck ID Password Recovery Help

If you are unable to use the self-recovery options, complete the form on this page for assistance.

DuckDocs - Perceptive

DuckDocs is a document management system that provides an electronic alternative to paper-based process.

DuckWeb Employee & Faculty Information

DuckWeb is the University of Oregon’s online information system for students, faculty, and staff.

DuckWeb Student Information

DuckWeb is the University of Oregon’s online information system for students, faculty, and staff.

E

Educational Technology Support

Information on Educational technology Support through Center for Media and Educational Technologies (CMET)

Eduroam Roaming Wireless

Eduroam is a secure WiFi roaming service that gives university students, faculty, and staff wireless network access when visiting participating institutions (and vice versa).

Email Lists

Email lists are a simple way to use and manage communications with groups of people via email.

Enterprise LDAP Directory Service

The LDAP Directory Service provides a centralized repository of authoritative user (or identity) data that can be leveraged by other services and applications.

Enterprise Resource Planning - Banner

Banner is the software used by UO employees to conduct the university's business, which includes processes involving student information, human resources, finance, budgets, accounts receivable, payroll, and financial aid.

Exchange Email & Calendaring

Exchange provides email, calendaring, contact information management, task management, and directory services.

Exchange Send As Permission Request

This service is for authorized Exchange Administrators to request Send As permission on mailboxes in their delegated OUs.

F

File Shares & Department Server

Assistance with or access to departmental file shares.

Firewall & VPN Services

A network firewall is used to control the information that flows through network connections.

Four Winds Digital Signage

The digital signage service creates a campus-wide network of digital signage and interactive displays.

Fusion

Physical Education and Recreation recreation management software.

I

I can login, but I don’t know where to ask for help

If you are a current faculty, staff, or student with the University of Oregon and have a technology related question or need technical support.

I need help and I don’t have a UO account

If you are a prospective student, parent, alumni, vendor, etc. and have a technology related question, click here to open a ticket for IT support.

Information Security Consulting

Contact the Information Security Office to report spam, abuse, data exposure along with requesting IP Blocking, DNS Blocking, and other information security consulting services.

Integrated Data & Reporting (IDR) - Cognos

Integrated Data and Reporting (IDR) consists of a data warehouse and a data reporting and analysis tool (Cognos BI).

IP Block Request

Request to block a specific IP address in certain parts of the campus network.

IS Account Support Request

This form should be used to submit requests to the Information Services Technology Access and Support staff.

IT Consulting

Help with selecting and implementing technology solutions and services.

J

Jabber Instant Messaging

Jabber supports person-to-person and group-based chats, as well as file transfers.

Job Scheduling - AppWorx

AppWorx is a job scheduling tool through which users can schedule jobs to run at a specific time and/or order. Appworx is used with Banner to run reports, perform payroll and billing, and do other application-specific jobs.

K

Kronos and Time Clock Devices

Kronos is the time and attendance application and provides reports and time clock devices.

L

Lost or Stolen Device Recovery

Reporting and recovery assistance with lost or stolen devices (phones, laptops, and other devices)

M

Maxient

Records management system for student conduct and care records.

Microsoft Office 365

Microsoft Office 365 provides access to Word, Excel, PowerPoint, OneNote, and more for Macs, Windows PCs, and mobile devices (iOS, Android, and Windows), as well as online via web browsers for University students and employees.

N

Network & Phone Wiring Services

Request wiring services for wired network (i.e. Ethernet) and/or phone services be installed and provisioned where there is none available.

Network Jack Services

Activating or moving wired network jack(s) on the campus network.

Network Provisioning and Configuration Services

This service will assist departmental IT staff in sizing, deploying, and configuring wired and wireless services.

New Service Catalog Entry

Add a new service catalog entry to the service catalog.

O

Office/Department Desktops & Devices

This service allows your supported IT department to be notified of any issue relating to operational use of employee devices like computers, laptops or other devices.

Office/Departmental Printing

For assistance with printer or printing issues in your department or campus office, please request assistance using this service.

OneDrive Cloud Storage

Microsoft OneDrive provides unlimited cloud storage for University students and employees.

OrgSync

OrgSync is an online community for campus organizations to share news and events and track organization information.

P

Personal/Student Desktop and Devices

The Technology Service Desk can assist you with software and hardware diagnostics and fixes and virus removal. They can also help with accessing University services like email, web applications, and the VPN.

Personal/Student Printing

The Technology Service Desk offers very basic troubleshooting services for personal printers.

Q

Qualtrics Survey Service

Qualtrics is a flexible and robust online survey service that is designed to balance simplicity and professionalism.

R

Red Hat Enterprise Linux

Red Hat Enterprise Linux® is a frequently used enterprise-grade operating system. Information Services offers free licenses for academic (non-personal) use through Red Hat Network (RHN).

Report a Service Outage

Use this form to report a service outage.

Resource 25/25Live

Resource 25 and 25Live are scheduling applications that allow users to schedule campus rooms and spaces for class and non-class activities.

Role/Department Account

Role/Department accounts provide business continuity for University programs by allowing a single Duck ID account to be used by multiple people with the same function.

RT Work Ticket Service

Request Tracker, or RT, is an issue tracking system used for help desk ticketing.

S

SAIT - Device Setup

SAIT supported staff can request a new device be setup, an existing device be reassigned or reconfigured or items moved to a new location.

SAIT Employee Termination and Archiving

Remove access to SAIT-managed resources for departing employees.

SAIT Equipment Checkout

SAIT has a small number of laptops and other devices available for checkout to SAIT-supported UO Employees.

SAIT Equipment Purchasing

Information on desktop, laptop, tablet, printer or other equipment purchasing through SAIT.

SAIT New Employee/Account Setup Request

Users supported by SAIT (Division of Student Life IT) should fill out this form to request access for new employees. This form can be used for all new employees, including classified staff, officers of administration, faculty, or student employees.

SAIT Remote Access (SA-RDS)

For users supported by SAIT, we provide a remote desktop service for secure access to your files and applications while off-campus.

Scantron Scanning Services

Scanning Services performs optical mark scanning of Scantron exam forms.

Secunia

Secunia provides for an automated software inventory of patching levels for managed workstations.

Single Sign-On (SSO), Shibboleth or Central Authentication Service (CAS)

Shibboleth provides user authentication services for applications and a single sign-on experience for end users. The UO's Shibboleth Identity Provider (IdP) solution is maintained by Information Services and supports both Shibboleth and CAS integrations. Once you configure your application as a Shibboleth Service Provider (SP), your end users can authenticate using their Duck ID username and password. In some cases, third-party, cloud-based solutions can also be integrated with the Shibboleth IdP.

Site-Licensed Software

Site-licensed software refers to any adopted software program that has proven itself over time and has a large enough following to warrant adoption for the entire campus.

Software Assistance on Department Computers

For assistance with installing, updating or troubleshooting software issues on department-supported / UO-owned computers.

Software Training

There are variety of training options for individual and enterprise software tools used on campus, including web based and in person classes.

SOJC Employee Technology Purchase Request

SOJC IT provides this central purchasing service for all Technology purchases such as: computers (laptops and desktops), tablets, printers, scanners, computing accessories, and multimedia production equipment such as video cameras, tripods, and audio recorders.

Source Code Management

Create and manage repositories, set up fine-graned permissions, and collaborate on code.

Spam Filtering

Proofpoint evaluates incoming e-mail messages to determine if they are spam (unsolicited e-mail).

Sponsored Duck ID Account Request

Sponsored accounts can be obtained to provide computing services to individuals who are not formally affiliated with the University but are involved in university related activities.

SSL Certificates

Information Services, via the InCommon Certificate Service, provides unlimited organization validation (OV) SSL/TLS certificates to UO schools, colleges, departments, institutes and programs.

Static IP Addresses

Static IP addresses are commonly used for servers, printers, copiers, network appliances, and similar devices.

T

TDNext/Technician Access

Request or remove technician access to TDNext for working on tickets.

Telephones & Voicemail

This service provides telephones, voicemail, and local and long distance calling for employees and, upon request, for UO students living in university residence halls.

Titanium

Software used by the Counseling and Testing Center.

Two-way Radio

Two-way radio service is available for UO business use by departments including long-term rental and short-term rental for campus events.

U

UO Blogs

UO Blogs, powered by WordPress, is a web hosting and website service for anyone affiliated with the University of Oregon.

UO Directory

The UO Directory allows visitors to the UO website to search for and find contact information for UO faculty, staff, and students.

UO Drupal Hosting

Drupal web hosting offers a resilient web hosting infrastructure for websites created in Drupal, a common content management system (CMS).

UO Portland

If you are a current faculty, staff, or student in the University of Oregon Portland and have a technology related question or need technical support from PDX IT.

UO Service Portal

The UO Service Portal is where students, faculty, and staff are able to contact IT staff for technology support, learn about IT services offered on campus, and find step-by-step instructions for do-it-yourself solutions to technology problems.

UO VPN Secure Remote Networking

Connect to UO's network, UOnet, from anywhere in the world as if you are on the University of Oregon campus.

UOCloud Storage

Campus-hosted private cloud storage

UOCloud Virtual Machines

Host your application or service on servers housed on campus. For efficiency and scalability, Information Services offers virtual machine (VM) hosting services.

User Training

There are variety of training options technology used on campus, including web based and in person classes.

V

Video Conference Services

Video conferencing uses sound and video from each participant in real time with other participants in other physical locations, enabling those participants to have a real-time exchange.

Video Production & Streaming

Professional video and audio production studios, educational video conference/distance education studio classroom.

W

Wired Networking

Wired networking, also known as Ethernet, provides a UOnet and Internet connection for a desktop or laptop computer, or for some other network-capable device.

Wireless Networking

Connect to UOnet and the Internet wirelessly with your phone, tablet, laptop, or desktop computer.