Firewall Support Request

Use this service to request new, or modify, firewall rules; or to modify administrative firewall access rules.

How to Create a Ticket

To request firewall support for click Create a Ticket (top right of the page) and provide the following information. If you cannot provide this information an analysts will contact you and help you collect the information.

Request/Modify firewall rules Modify Administrative Firewall Access rules
  • Does IS - Enterprise Manage the host's firewall rules
  • Are devices on the same network
  • Number of rules
  • Destination IP
  • Source IP
  • Description of the request
  • Allow administration management for:
    • Source IP
    • Destination IP (your host)
    • Destination Ports (SSH, RDP, HTTPS, others)
  • Remove administrative management for:
    • Number of rules
    • Destination IP (default: IP of your host)
    • Destination Ports (SSH, RDP, HTTPS, others)
    • Source ID (IP or netblock from which you are removing administrative access)
  • Description of the request

Availability and Access

UO Faculty and Staff

Maintenance for firewall services typically occur Mondays at 3:30-7am and Wednesdays, Thursdays, and Fridays at 5am-7am. See Network maintenance windows at University of Oregon System Maintenance Times.


If you have any additional questions view the Contact Technology Help page.

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Service ID: 19863
Wed 5/17/17 7:41 PM
Tue 5/14/24 2:58 PM