Knowledge Base

Categories (17)


Guidance on accessibility standards and how to create accessible content.

Network and Wireless

Guidance on how to connect to UO wired, wireless, and virtual private networks.

IT Support Contact Information

Contact information for various IT support groups.


Guidance on UO Blogs, UO Pages, and Drupal websites.

Business Applications

Guidance on enterprise software applications like Banner, EMS, and IDR-Cognos among others.

Service Portal/TeamDynamix

Information and Self-Help articles relating to the Service Portal and working with TeamDynamix.

Articles (6)

Contact Technology Help

For additional assistance, contact your local IT department or the Technology Service Desk.

Getting Started with Technology for Faculty and Staff

Quick links for UO faculty and staff to get started with technology at the University of Oregon.

IT Resources for New Employees

A concise list of IT resources to help new employees get started at the University of Oregon.

Two-Factor Authentication New Services Onboarding

This article provides an overview of onboarding new services into using two-factor authentication (2FA), also referred to as multi-factor authentication (MFA), which enhances the security of Duck ID authentications for University of Oregon students and staff.

User Support Services' Service Level Agreement

User Support Services' Service Level Agreement