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Knowledge Base
Categories (17)
Accessibility
Guidance on accessibility standards and how to create accessible content.
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Email, Calendar, and Collaboration
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Network and Wireless
Guidance on how to connect to UO wired, wireless, and virtual private networks.
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Accounts and Access
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IT Support Contact Information
Contact information for various IT support groups.
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Teaching, Learning, Classrooms, and Labs
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Websites
Guidance on UO Blogs, UO Pages, and Drupal websites.
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Software and Apps
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Business Applications
Guidance on enterprise software applications like Banner, EMS, and IDR-Cognos among others.
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Storage and File Sharing
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Telephones, Radios, and Television
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Desktop, Devices, and Printing
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Data Backup and Recovery
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Information Security
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Services for IT Professionals
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Training
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Service Portal/TeamDynamix
Information and Self-Help articles relating to the Service Portal and working with TeamDynamix.
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Articles (6)
Contact Technology Help
For additional assistance, contact your local IT department or the Technology Service Desk.
Getting Started with Technology for Faculty and Staff
Quick links for UO faculty and staff to get started with technology at the University of Oregon.
IT Resources for New Employees
A concise list of IT resources to help new employees get started at the University of Oregon.
Two-Factor Authentication New Services Onboarding
This article provides an overview of onboarding new services into using two-factor authentication (2FA), also referred to as multi-factor authentication (MFA), which enhances the security of Duck ID authentications for University of Oregon students and staff.
User Support Services Metrics
User Support Services' Service Level Agreement
User Support Services' Service Level Agreement
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