Knowledge Base

Categories (17)

Accessibility

Guidance on accessibility standards and how to create accessible content.
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Email, Calendar, and Collaboration

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Network and Wireless

Guidance on how to connect to UO wired, wireless, and virtual private networks.
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Accounts and Access

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IT Support Contact Information

Contact information for various IT support groups.
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Teaching, Learning, Classrooms, and Labs

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Websites

Guidance on UO Blogs, UO Pages, and Drupal websites.
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Software and Apps

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Business Applications

Guidance on enterprise software applications like Banner, EMS, and IDR-Cognos among others.
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Storage and File Sharing

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Telephones, Radios, and Television

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Desktop, Devices, and Printing

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Data Backup and Recovery

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Information Security

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Services for IT Professionals

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Training

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Service Portal/TeamDynamix

Information and Self-Help articles relating to the Service Portal and working with TeamDynamix.
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Articles (5)

Contact Technology Help

For additional assistance, contact your local IT department or the Technology Service Desk.

IT Resources for New Employees

A concise list of IT resources to help new employees get started at the University of Oregon.

Two-Factor Authentication New Services Onboarding

This article provides an overview of onboarding new services into using two-factor authentication (2FA), also referred to as multi-factor authentication (MFA), which enhances the security of Duck ID authentications for University of Oregon students and staff.

User Support Services Metrics

User Support Services' Service Level Agreement

User Support Services' Service Level Agreement