Getting Started with Two-Step Login (Duo)

Introduction

This page provides instructions for getting started with Duo, UO's two-step login service.

Don't know what Duo does? Let the Duck explain:

How to Enroll in Duo

1) Choose which device(s) to register with Duo and have them available

• For most people, this will include a smartphone.
• All supported devices are described in detail in this related article.

2) Register your device(s)

For all types of phones and tablets:

• When prompted, click the Start setup button to be guided through the process of registering your first device
• You can then register additional devices by clicking the + Add another device link (recommended)

For hardware tokens:

• Obtain a UO hardware token
• Register the token at Two-Step Login Token Registration

3) It's that easy — You're enrolled!

When Duo goes into effect for your account, you'll start seeing prompts to confirm your identity with your device when accessing protected services.

4) Register a backup device (optional)

• We recommend registering at least two devices so that you have a backup method in case your main device is unavailable.
• The registration instructions are the same as above, with one exception: After your first device has been registered, you'll be required to complete the Duo prompt to change your Duo settings
• Don't have a second device? If you're using the Duo Mobile app, it has a built in backup! You can write down passcodes and use them later, even if your device doesn't have service or isn't available.

More Information

• Frequently Asked Questions
• Find more learning in our Duo knowledge base
• Need help?
  • All UO community members can create a ticket online or contact the Technology Service Desk
  • Employees can also get assistance from their local IT team