Ways to Get Help
Submit a help request through our Service Catalog. The Service Catalog lets you pick a category and request help. Just log in, answer a few questions, and your request will be routed to the right support group.
Find self-help solutions and information in our Knowledge Base. The Knowledge Base contains how-to guides, troubleshooting information, and answers to common questions.
For additional assistance, see the information below about how to contact your local IT department or the Technology Service Desk.
Contact Information
The Tech Desk will be closed, with no remote support available, on the following holidays:
- Tuesday, Dec. 24 (Christmas Eve)
- Wednesday, Dec. 25 (Christmas Day)
- Wednesday, Jan. 1 (New Year's Day)
Remote support hours (for phone and live chat) will be reduced to 8am-5pm every day during the intersession period (Monday, Dec. 16-Sunday, Jan. 5), except for the above holiday closures. Regular remote support hours (6am-2am every day) resume on Monday, Jan. 6, at 6am.
| Who Can Get Help |
All Univeristy students, faculty and staff |
|
| In Person |
8am - 5pm, Monday-Friday
Closed for official state holidays |
068 Prince Lucien Campbell (PLC)
1415 Kincaid Street
(view UO map | view Google map) |
| Phone |
6am - 2am, Everyday |
541-346-HELP (541-346-4357) |
| Chat |
6am - 2am, Everyday |
livehelp.uoregon.edu |
| Online |
24/7 except for scheduled maintenance |
UO Service Portal |
| Who Can Get Help |
College of Design faculty and staff |
|
| In Person |
Monday through Thursday, 8am to 8pm
Friday, 8am to 5pm
Closed for official state holidays |
124 Lawrence Hall |
| Phone |
Normal Operation Hours |
541-346-6194 |
| Online |
24/7 except for scheduled maintenance |
UO Service Portal |
| Who Can Get Help |
Staff in Division of Student Life, Division of Undergraduate Studies, Counseling Center, Testing Center (for a full department list, click here) |
|
| In Person |
Monday through Friday, 8am to 5pm
Closed for official state holidays. |
EMU 303* |
| Phone |
Normal Operation Hours |
541-346-1130 |
| Online |
24/7 except for scheduled maintenance |
UO Service Portal |
*Use the elevator or stairs in the Northwest corner of the building. No other route provides access to our side of the 3rd floor. Give us a call or ask for directions at the ground floor information desk if you can't find us!
| Who Can Get Help |
SOJC faculty, staff, and students |
|
| In Person |
Monday through Thursday, 8am to 7pm
Friday, 8am to 6pm
Sunday, 1pm to 5pm
Closed for official state holidays. |
Allen 319 |
| Phone |
Normal Operation Hours |
541-346-3715 |
| Online |
24/7 except for scheduled maintenance |
UO Service Portal |
| Who Can Get Help |
Faculty, staff, and students based on UO's Portland Campus |
|
| In Person |
Monday through Friday, 8am to 5pm
Evening and weekend support available for most classes and scheduled events
Closed for official state holidays. |
Front desk of the White Stag Block (view UO map | view Google map)
- Entrance on north side of the building at 70 NW Couch Street, Portland, OR 97209
- The front desk will direct you to an available technician.
- Visit the UO Portland Library and Learning Commons (White Stage Block, Suite 172) during open hours for printing, scanning and other essential support.
|
| Phone |
Normal Operation Hours |
503-412-3676 |
| Online |
24/7 except for scheduled maintenance |
Open a ticket with UO Portland IT |