Technology Help Contact Info

Ways to Get Help

Submit a help request through our Service Catalog. The Service Catalog lets you pick a category and request help. Just log in, answer a few questions, and your request will be routed to the right support group.

Find self-help solutions and information in our Knowledge Base. The Knowledge Base contains how-to guides, troubleshooting information, and answers to common questions.

For additional assistance, see the information below about how to contact your local IT department or the Technology Service Desk.

Contact Information

 

Information Services Technology Service Desk

The Tech Desk will be closed, with no remote support available, on the following holidays:

  • Tuesday, Dec. 24 (Christmas Eve)
  • Wednesday, Dec. 25 (Christmas Day)
  • Wednesday, Jan. 1 (New Year's Day)

Remote support hours (for phone and live chat) will be reduced to 8am-5pm every day during the intersession period (Monday, Dec. 16-Sunday, Jan. 5), except for the above holiday closures. Regular remote support hours (6am-2am every day) resume on Monday, Jan. 6, at 6am. 

Who Can Get Help All Univeristy students, faculty and staff  
In Person 8am - 5pm, Monday-Friday
Closed for official state holidays
068 Prince Lucien Campbell (PLC)
1415 Kincaid Street
(view UO map view Google map)
Phone 6am - 2am, Everyday 541-346-HELP (541-346-4357)
Chat 6am - 2am, Everyday livehelp.uoregon.edu
Online 24/7 except for scheduled maintenance UO Service Portal

College of Design Technology Services

Who Can Get Help College of Design faculty and staff  
In Person Monday through Thursday, 8am to 8pm
Friday, 8am to 5pm
Closed for official state holidays
124 Lawrence Hall
Phone Normal Operation Hours 541-346-6194
Online 24/7 except for scheduled maintenance UO Service Portal

 

Division of Student Life IT (SAIT)

Who Can Get Help Staff in Division of Student Life, Division of Undergraduate Studies, Counseling Center, Testing Center (for a full department list, click here  
In Person Monday through Friday, 8am to 5pm
Closed for official state holidays.
EMU 303*
Phone Normal Operation Hours 541-346-1130
Online 24/7 except for scheduled maintenance UO Service Portal

*Use the elevator or stairs in the Northwest corner of the building. No other route provides access to our side of the 3rd floor. Give us a call or ask for directions at the ground floor information desk if you can't find us!

 

School of Journalism and Communications IT Services

Who Can Get Help SOJC faculty, staff, and students  
In Person Monday through Thursday, 8am to 7pm
Friday, 8am to 6pm
Sunday, 1pm to 5pm
Closed for official state holidays.
Allen 319
Phone Normal Operation Hours 541-346-3715
Online 24/7 except for scheduled maintenance UO Service Portal

 

UO Portland IT

Who Can Get Help Faculty, staff, and students based on UO's Portland Campus  
In Person Monday through Friday, 8am to 5pm
Evening and weekend support available for most classes and scheduled events
Closed for official state holidays.

Front desk of the White Stag Block (view UO map | view Google map)

  • Entrance on north side of the building at 70 NW Couch Street, Portland, OR 97209
  • The front desk will direct you to an available technician.
  • Visit the UO Portland Library and Learning Commons (White Stage Block, Suite 172) during open hours for printing, scanning and other essential support.
Phone Normal Operation Hours 503-412-3676
Online 24/7 except for scheduled maintenance Open a ticket with UO Portland IT
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Details

Article ID: 31879
Created
Mon 6/12/17 11:41 AM
Modified
Wed 12/11/19 10:36 AM