Service Catalog

Categories (14)

Email, Calendar, and Collaboration

Email and Calendar (UOmail, Exchange, Webmail), Microsoft Teams, Spam Filtering (Proofpoint), Email Lists

Network & Wireless

WiFi, Wired Networking, VPN, Firewall Services

Accounts & Access

Duck ID Accounts, Role Accounts, Two-Step Login (Duo); Access Requests for: Banner, AppWorx, DuckDocs, IDR (Cognos)

Teaching, Learning, & Classrooms

Canvas, DuckWeb, Scanning Services, Classrooms and Labs

Websites

UO Blogs, Drupal Hosting, pages.uoregon.edu, OrgSync, Domain Name Services

Software & Apps

Microsoft Office 365, OneDrive Cloud Storage, Qualtrics, Site-Licenses, SSC Guide

Business Applications

Support and use of: Banner, DuckDocs, EMS, IDR (Cognos), AppWorx

Storage & File Sharing

File Shares and Department Servers, Microsoft Teams, Skype for Business

Telephones, Radios, & Cable Television

Telephones & Voicemail, UO Directory, Two-way Radio, Vendor/Event Network & Phone Services, MiFi Rentals

Desktop, Devices, & Printing

Office or personal desktop and printer support, Department Purchasing, CrashPlan, Antivirus, SCCM, UO PDX

Information Security

Report Phishing, SSL Certificates, Information Security Consulting

IT Professional Services

Authentication Services, Data Center Services, Enterprise Servers & Infrastructure, Integration Services, IT Consulting, Remote Desktop Support

Training

Device, Software, and User Training

Service Portal/TeamDynamix

Service Portal/TeamDynamix support, such as creating/updating portal items, requesting technician access, creation of Knowledge Base articles, removing sensitive data, requesting a presence in the portal, and general Portal/TeamDynamix questions.

Services (3)

I can login, but I don’t know where to ask for help

If you are a current faculty, staff, or student with the University of Oregon and have a technology related question or need technical support.

Report a Service Outage

Use this form to report a service outage.

I need help and I don’t have a UO account

If you are a prospective student, parent, alumni, vendor, etc. and have a technology related question, click here to open a ticket for IT support.