Services A-Z (148)

# Symbols A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

A

Administrator VPN and Specialized VPN Support

Specialized / solution specific VPN solutions such as Administrative Access VPN, point-to-point and limited access VPNs. Not to be confused with the more commonly utilized UOVPN service.

Art & Design Printing Request

Support for large and medium format printing and vinyl cutting.

B

Banner Support

Use this service to request Banner support

Business Application Access Request

Account setup for business applications like Banner, AppWorx, DuckDocs, etc.

Business Application Account Password Help

Request a password reset for the following business application accounts: AppWorx Test, Singularity, Singularity Test, Data Warehouse, Data Warehouse Test

C

Cable Television Request

Information Services supports cable television services for public spaces in undergraduate residence halls and facilitates delivery of cable television services for other campus entities on a case-by-case basis.

Campus Access & Support Request

This form should be used to submit requests to the Information Services Technology Access and Support staff.

Campus Virtual Lab Support

Use this service to request support for the Campus Virtual Labs.

Canvas Support Services

Request support with Canvas and Instructional Design. Some of the areas of support are: Canvas tools, setting up a Canvas course site, help with instructional design.

CAS Computer Replacement Program (CCRP) Order Form

CAS Faculty and Staff use this service to complete the CAS Computer Replacement Program (CCRP) Order Form.

CAS New Faculty Technology Subsidy Request

CAS Business Managers use this service to begin the New Faculty Technology Subsidy approval process

CAS Technology Purchase Request

Technology purchasing assistance for Employees of the College of Arts and Sciences, and units supported by College of Arts and Science Information Technology (CASIT) services.

Caterease Support

Caterease is the catering booking software for University Conference & Catering Services.

Cellular Phone Service Support

Cellular phone service is provided by various individual departments on campus.

Classroom Equipment Checkout

IS Classroom Technology lends equipment and provides services to UO faculty, staff and students for purposes directly related to University of Oregon courses.

Classroom Technology Request

IS Classroom Technology provides classroom design and equipment distribution services to support the instructional technology needs of the university community.

Classroom Technology Support

For support issues pertaining to technology within classrooms.

College of Design - Copier Code Requests

This service has been merged with the Office/Departmental Printing Support, click to request help.

The College of Design offers copy/scanning/printing from a select group for Xerox copiers located in our facilities for faculty, staff, and GEs.

College of Design - Technology Purchase Request

The College of Design Technology Services provides technology purchasing assistance to all faculty and staff within the College, as well as outlying research groups and institutes. We also offer guidance to College of Design students for purchasing technology equipment per their program.

College of Design Academic Course Folders

College of Design faculty and students use this service to request assistance in creating a course folder.

College of Design Computer Lab Reservations & Support

College of Design (COD) faculty, staff, and students use this service to schedule COD owned labs.

College of Design Computer Lab Software Request

College of Design Faculty use this service this service to request software in one of the six instructional labs or two open labs

College of Design Student Software

College of Design students use this service to request support for student software.

College of Education IT Support

Use this service to submit tickets that that previously would have been submitted through the COE Help page.

Compass

Compass is the environmental control system for residence halls

Computer Lab Schedule Request

Faculty and staff staff can use this service to make requests to schedule lab time for classes and events.

Computer Lab Software Request

Faculty, staff and students may submit requests for software to be added to computer labs in support of their classes.

Conference Phone Service Request

Use this service to request support for conference phone,

Confluence Support

Use this service to request Confluence support.

CrashPlan

CrashPlan is an unlimited, online data protection and backup service.

This service has been merged with the Desktops & Devices Support service, click to request help.

D

Data Center Access & Removal

This service allows users to request personnel access or removal of personnel access to the following data centers: Allen Hall, Oregon Hall, and/or Computing Center.

Data Center Help for Existing Non-UO Tenants

This services is for public tenants not affiliated with the Univeristy of Oregon who have equipment in one of the data centers located on campus.

Data Center Maintenance Coordination

Coordinating fire alarm testing, electrical work, and more with the data center operations team.

Data Center Services

Colocation allows you to place a new or existing server in an Information Services data center. UO departments may be allocated rack space in Allen Hall Data Center, or request help with an existing colocated server. IS staff may request help with equipment in Oregon Hall or Computing Center data center.

DeArmond MakerSpace

DeArmond MakerSpace in the Allan Price Science Commons provides experintial learning space for creating materials, by example with 3D printing, laser cutting, or stitching.

Desktops & Devices Support

This service allows your supported IT department or Technology Service Desk to be notified of any issue relating to operational use of employee devices like computers, laptops or other devices.

Device Training

This service has been merged with the Technology Trading Request service, click to request help.

Digital and Electronic Signature Services Support

Use this service to request support for digital and electronic signature services. This includes services such as Adobe Sign, Adobe Electronic Signatures and other options available at the University.

Domain Name Services Request

Use this service to request support for domain names.

Dropbox Support

Use this service to request support with Dropbox

Duck ID Account Claiming Issues

If you are having troubles claiming your Duck ID or encountered an error during the claim process

Duck ID Accounts

Your Duck ID is the first part of your UO email address before the @ sign. You use your Duck ID and associated password to log in to many services at UO, including e-mail, wireless, and Canvas.

Duck ID Password & Duo Bypass Code Help

If you are unable to use the self-recovery options, or visit the Technology Service Desk, complete the form on this page for assistance.
If you need a password for a department or role account, visit: https://service.uoregon.edu/TDClient/2030/Porta...

DuckDocs - Perceptive Support Request

Use this service to request support for DuckDocs-Perceptive

DuckDocs (OnBase) Support Request

Use this service to request support for the DuckDocs – OnBase enterprise content management system.

DuckWeb Student Information

This service has been merged with the DuckWeb Support service, click to request help.

DuckWeb Support

DuckWeb is the University of Oregon’s online information system for students, faculty, and staff.

E

Eatec

Eatec is a software application for foodservice procurement, inventory, forecasting, and recipe management.

Email and Calendar Help

For assistance with Webmail, Exchange, & UOmail email and calendar issues.

Email Lists Request

Use this service to request support with email list.

EMS Classroom & Events Scheduling Help

EMS is an enterprise solution for managing and coordinating space and resource assignments for academic classes and university events.

EMU Building Technology Support

Use this service for technical assistance with EMU building systems. This includes support for building maintenance and monitoring systems as well as access and specialty systems

Enterprise Systems Administration Support Request

Use this service to request support from the Information Services Enterprise Systems for Linux and Windows enterprise systems for both physical and virtual machines.

eSports Technology Support

Use this service for technical assistance with eSports specialized systems and infrastructure

EventPro Support Request

Use this service to request support for EventPro

Exchange Send As Permission Request

This service has been merged with the Email & Calendar Help service, click to request help.

F

File Shares & Mapped Drive Request

Assistance with or access to departmental file shares.

Firewall Support Request

Use this service to request new, or modify, firewall rules; or to modify administrative firewall access rules

Four Winds Digital Signage Support

Use this service to request placing signs on the digital signage and interactive displays.

H

HEDCO Clinic IT Support

Use this service to request IT support for HEDCO Clinic systems.

HIPAA VDI Support

This service is no longer active, see the "Virtual Desktop Support" service.

Housing Audio/Visual Support

University Housing supports audio visual equipment in many residence halls.

I

I need help and I don't have a UO account

If you are a prospective student, parent, alumni, vendor, etc. and have a technology related question, click here to open a ticket for IT support.

Information Security Consulting Request

Contact the Information Security Office to report data exposure, compromised investigation, along with requesting DNS Blocking, and other information security consulting services.

Information Security Standard Exemption Request

Use this service to request an exemption to standards published by the Information System Security Office (ISO).

Integrated Data & Reporting (IDR) - Cognos Help

Use this service to request support for Integrated Data & Reporting (IDR)-Cognos support

IP Block Request

Request to block a specific IP address in certain parts of the campus network.

IT Consulting Request

Help with selecting and implementing technology solutions and services.

K

Keywatcher

KeyWatcher is the key management system used by various departments on campus

Kronos and Time Clock Devices Support

Use this service to request support with Kronos.

L

Library Platform Support

Use this for IT service requests or consulting with the various Library-specific IT platforms.

Little Green Button Support

Use this service to request support with the Little Green Button security software used by the Career Center.

Lost or Stolen Device Report/Tracking

Reporting and recovery assistance with lost or stolen devices (phones, laptops, and other devices)

M

Maxient

Records management system for student conduct and care records.

McAfee ePolicy Orchestrator (ePO)

McAfee antivirus is software that automatically runs on your computer to protect against viruses, malware, and other threats.

Micros Point of Sale

Micros is the point of sale system utilized by University Housing and Dining Services, Athletics and other campus departments.

Microsoft Office 365 Support Request

Microsoft Office 365 provides access to Word, Excel, PowerPoint, OneNote, and more for Macs, Windows PCs, and mobile devices (iOS, Android, and Windows), as well as online via web browsers for University students and employees.

Microsoft Teams Support

Microsoft Teams is a communication and collaboration service that is part of Microsoft Office 365.

Mobile Wireless Device (MiFi) Rental Request

Use this service to submit a rental request for a Mobile Wireless (MiFi) device.

MPulse

MPulse is the CMMS (computerized maintenance management system) software to manage work for University Housing Facilites staff

N

Navigate (formerly SSC Guide) Support

Student Success Collaborative (SSC) "Guide - College Simplified" is a mobile app that helps students navigate their college career and stay on track by getting important reminders and timely tips.

Network & Phone Services for On-Campus Vendors

On-campus vendors, retailers, and other contracted entities can use this form to request new network and/or phone services or changes to existing network and/or phone services.

Network & Phone Services for Short-term Events

Request network and/or phone services for short-term events, such as: athletic events, sports and stadium venue temporary network connections, constructions projects, concerts, or other temporary events.

O

Office/Departmental Printing Support

Use this service to request support for office or departmental printing support including.

OneDrive Support

Use this service to request support with OneDrive

P

Pay-to-Print Support

Use this service printer driver support and very basic trouble shooting.

Personal/Student Desktop and Devices

This service has been merged with the Desktops & Devices Support service, click to request help.

Phone Bridging with Microsoft Teams and Skype for Business

Phone bridging for Microsoft Teams and Skype for Business is a service add-on that enables users to create Microsoft Teams and Skype for Business meetings with an automatically-populated phone number, which allows attendees to call into the meeting with a phone rather than joining over the network.

PSC Visualization Lab Support

This is for IT service requests for the visualization lab computers, including adding users, software requests or troubleshooting. This also is for general IT consulting regarding the PSC Visualization lab space.

Q

Qualtrics Survey Support

Use this service to request support with Qualtrics surveys.

R

Recreation Facility and Membership Management

Facility management systems and membership management tool support for Physical Education and Recreation

Report a Computer Lab Problem

This service allows users of computer labs at the UO to report issues with the lab

Report a Service Outage

Use this service to report a service outage or degradation of services

Report Email Phishing

Use this service to report email phishing messages or inquire about the validity of email messages.

Report Suspected Identity Theft (Red Flag)

Use this service to report Suspected Identity Theft (Red Flag).

Role/Department Account Request

Use this service to request a new Role/Department account or request support for an existing account.

RT Ticket Queue Support

Use this service to request support for a Request Tracker (RT) queue.

S

SAIT - Device Setup

This service is to allow SAIT supported departments schedule a time for an SAIT Technician to come and help setup a new or used computer, laptop, tablet or printer.

SAIT and Housing New Employee/Account Setup Request

SAIT (Division of Student Life IT) and Housing IT use this service to request access for new employees.

SAIT Employee Termination and Archiving

SAIT (Division of Student Life IT) personnel use this service to request that employee access is removed when an employee is terminated.

SAIT Equipment Checkout

SAIT has a small number of laptops and other devices available for checkout to SAIT-supported UO Employees.

SAIT Remote Access (SA-RDS)

For users supported by SAIT, we provide a remote desktop service for secure access to your files and applications while off-campus.

Site-Licensed Software

Site-licensed software refers to any adopted software program that has proven itself over time and has a large enough following to warrant adoption for the entire campus.

Software & Application Help Request

For assistance with installing, updating or troubleshooting software issues on department-supported / UO-owned computers.

Software Training

This service has been merged with the Technology Trading Request service, click to request help.

Software Vulnerability Management Support

Secunia provides for an automated software inventory of patching levels for managed workstations.

SOJC Digital Media Training Request

Request training for studio/control room, social media analytics, production equipment, immersive media equipment.

SOJC Employee Technology Purchase Request

SOJC IT provides this central purchasing service for all Technology purchases such as: computers (laptops and desktops), tablets, printers, scanners, computing accessories, and multimedia production equipment such as video cameras, tripods, and audio recorders.

SOJC Equipment Checkout

School of Journalism offers a variety of digital tools for short term checkout to all SOJC students, staff and faculty for use in producing their journalism projects.

SOJC Immersive Media Equipment Checkout

Use this service to checkout Immersive equipment and consultation with instructors and account administrators.

Spam Filtering Support

Use this service to request assistance with Proofpoint spam filter

Sponsored Duck ID Account Request

Sponsored accounts can be obtained to provide computing services to individuals who are not formally affiliated with the University but are involved in university related activities.

SSL Certificates Support

Information Services, via the InCommon Certificate Service, provides unlimited organization validation (OV) SSL/TLS certificates to UO schools, colleges, departments, institutes and programs.

Static IP Addresses

Use this service to request support for static IP addresses

Student Life Attendance System Support

Use this service for technical assistance with Student Life Attendance Systems and specialty attendance equipment.

Submit a General Help Ticket

If you are a current faculty, staff, or student with the University of Oregon and have a technology related question or need technical support, use this service to submit a general help ticket.

T

Tandberg Video Conference Request

College of Design Technology Services offers video conferencing between Eugene and Portland via our Tandberg device in rooms that are not covered centrally by the IS Classroom Technology

TeamDynamix Access Support

Use this service to request  support for TeamDynamix access.

TeamDynamix Change Request

Service to request creation and update of existing portal items, such as Service pages, Service Forms, Reports, Desktops, Groups, Ticket Routing, Ticket Workflows, and API.

TeamDynamix Onboarding Request

UO organizations use this service to request onboarding into the TeamDynamix Service Portal, Service Catalog, and Knowledge Base.

Technology Checkout for Students

A limited number of webcams and Chromebooks are available for checkout to University of Oregon students to facilitate remote education.

Technology Training Request

To assist the campus community to engage effectively with software or device technology training, there is a variety of training options technology used on campus, including in-person classes and web-based courses.

Telephones & Voicemail Support

This service provides telephones, voicemail, and local and long distance calling for employees and, upon request, for UO students living in university residence halls.

Testing Center Technology Support

Use this service for technical assistance with the University Testing Center administration systems and affiliated infrastructure.

Ticket Office Technology Support

Use this service for technical assistance with UO Ticket Office systems and specialized printing infrastructure

Titanium

Software used by the Counseling and Testing Center.

Two-Step Login (Duo) Support

Two-step login provides a second layer of security to any type of login, requiring extra information or a physical device in addition to the user's password.

Two-Step Login Token Registration

Use this service request to associate your Duo token to your account.

Two-Way Radio Support Request

Two-way radio service is available for UO business-use by departments including long-term rental and short-term rental for campus events.

U

UCC Clinical Application Support

Use this service for technical assistance with UCC Clinic systems/applications.

UO Degree Guide

The UO Degree Guide assists students in course planning and degree tracking. Students can view progress toward a declared major, update their degree guide, and more.

UO Directory Request

The UO Directory allows visitors to the UO website to search for and find contact information for UO faculty, staff, and some students.

UO ID Card Management and Production Request

Use this service for technical assistance with UO Card ID production systems and associated management systems

UO Portland

If you are a current faculty, staff, or student in the University of Oregon Portland and have a technology related question or need technical support from Portland IT.

UO VPN Support

Use this service to get support for the UO VPN.

UOCloud Provisionable Storage

Use this service to request support for UOCloud storage

UOCloud Virtual Machines Support

Use this service to request support for UOCloud Virtual Machines (VM).

USS Purchasing Request

USS provides purchasing services to UO departments, programs, and institutes for the purpose of procuring computer and other IT equipment for use by their faculty, staff, & students.

V

Video Conferencing Service - School of Journalism and Communication

This service has been merged with the Zoom and Microsoft Teams services, click to request help.

Video Production, Streaming & Video Conferencing Support

The IS Media Services Team offers professional video production, streaming, and video conferencing services to the University of Oregon community, state agencies, and non-profit organizations.

Virtual Desktop Support

Virtual Desktop Support provides access to a virtual computing environment that allows students, staff, and faculty to run applications that require remote computing,

W

Watermark Support

Use this service to request IT support for Watermark TK20.

Web & Technology Accessibility Support

A service for staff, faculty, and student/graduate employees who maintain websites or other technologies to get guidance on if services are accessible or how to make an existing service more accessible.

Web Development & Hosting Support

The web development and hosting service can assist the UO community with creating and administering a dynamic, secure, and recognizable web presence.

WEPA

WEPA is a cloud-based printing service for students, faculty, staff, and the public.

Wi-Fi Networking Support

se this service to request support for UONet for wireless connections to your phone, tablet, laptop, or desktop.

Wired Networking Support

Use this service to request assistance with wired networking (also known as Ethernet).

Z

Zoom Support

Zoom is a cloud-based service that allows for easy videoconferencing, online meetings, audio calls, and group messaging.