Services A-Z (119)

# Symbols A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

A

Art & Design Printing Request

Support for large and medium format printing and vinyl cutting.

B

Banner Support

Banner is the software used by UO employees to conduct the university's business, which includes processes involving student information, human resources, finance, budgets, accounts receivable, payroll, and financial aid.

Business Application Access Request

Account setup for business applications like Banner, AppWorx, DuckDocs, etc.

Business Application Account Password Help

Request a password reset for the following business application accounts: AppWorx Test, Singularity, Singularity Test, Data Warehouse, Data Warehouse Test

C

Cable Television Request

Information Services supports cable television services for public spaces in undergraduate residence halls and facilitates delivery of cable television services for other campus entities on a case-by-case basis.

Campus Virtual Lab Support

Provides software support for classes that are traditionally supported by a physical computer lab.

Canvas Support Services

Request support with Canvas and Instructional Design. Some of the areas of support are: Canvas tools, setting up a Canvas course site, help with instructional design.

CAS Technology Purchase Request

Technology purchasing assistance for Employees of the College of Arts and Sciences, and units supported by College of Arts and Science Information Technology (CASIT) services.

Caterease Support

Caterease is the catering booking software for University Conference & Catering Services.

Cellular Phone Service Support

Cellular phone service is provided by various individual departments on campus.

Classroom Equipment Checkout

IS Classroom Technology lends equipment and provides services to UO faculty, staff and students for purposes directly related to University of Oregon courses.

Classroom Technology Request

IS Classroom Technology provides classroom design and equipment distribution services to support the instructional technology needs of the university community.

Classroom Technology Support

For support issues pertaining to technology within classrooms managed directly by academic units.

College of Design - Copier Code Requests

This service has been merged with the Office/Departmental Printing Support, click to request help.

The College of Design offers copy/scanning/printing from a select group for Xerox copiers located in our facilities for faculty, staff, and GEs.

College of Design - Technology Purchase Request

The College of Design Technology Services provides technology purchasing assistance to all faculty and staff within the College, as well as outlying research groups and institutes. We also offer guidance to College of Design students for purchasing technology equipment per their program.

College of Design Academic Course Folders

College of Design Technology Services (DesignTech) offers network file storage for academic courses free of charge. Course folders are available on a term by term basis.

For instructors requesting a new folder, please provide your Class Number and the appropriate CRN information below.

For students requesting access, please provide your class number and instructor name.

College of Design Computer Lab Reservations & Support

The College of Design schedules and manages six instructional labs and two open labs for the college in various buildings across campus.

College of Design Computer Lab Software Request

The College of Design schedules and manages six instructional labs and two open labs for the college in various buildings across campus.

College of Design Student Software

The College of Design will offer access to certain software applications during the Spring Term of 2020. Applications may include Rhino\VRay and Multiframe.

Compass

Compass is the environmental control system for residence halls

Conference Phone Service Request

Allows for the use of several types of conference calling services including use of the UO phone system telephones to make conference calls and reserving toll free conference lines.

CrashPlan

CrashPlan is an unlimited, online data protection and backup service.

This service has been merged with the Desktops & Devices Support service, click to request help.

CS Gold and ID Card Services systems

CS Gold and webmanager are tools used by ID Card Services and for Duck Bucks.

D

DeArmond MakerSpace

DeArmond MakerSpace in the Allan Price Science Commons provides experintial learning space for creating materials, by example with 3D printing, laser cutting, or stitching.

Desktops & Devices Support

This service allows your supported IT department or Technology Support Desk to be notified of any issue relating to operational use of employee devices like computers, laptops or other devices.

Device Training

This service has been merged with the Technology Trading Request service, click to request help.

Domain Name Services Request

Domain Name Services allows users to request a custom domain name or request changes to an existing domain name.

Dropbox Support

Dropbox is a cloud storage service that allows users to move their files to the cloud and access them at a later time from multiple devices.

Duck Bucks Card Reader Request

Request assistance with Duck Bucks readers or request the setup of a new location to accept Duck Bucks payments.

Duck ID Account Claiming Issues

If you are having troubles claiming your Duck ID or encountered an error during the claim process

Duck ID Accounts

Your Duck ID is the first part of your UO email address before the @ sign. You use your Duck ID and associated password to log in to many services at UO, including e-mail, wireless, and Canvas.

Duck ID Password & Duo Bypass Code Help

If you are unable to use the self-recovery options, or visit the Technology Service Desk, complete the form on this page for assistance.
If you need a password for a department or role account, visit: https://service.uoregon.edu/TDClient/2030/Porta...

DuckDocs - Perceptive

DuckDocs is a document management system that provides an electronic alternative to paper-based process.

DuckDocs (OnBase) Support Request

Use this service to request support for the DuckDocs – OnBase enterprise content management system.

DuckWeb Student Information

This service has been merged with the DuckWeb Support service, click to request help.

DuckWeb Support

DuckWeb is the University of Oregon’s online information system for students, faculty, and staff.

E

Eatec

Eatec is a software application for foodservice procurement, inventory, forecasting, and recipe management.

Email and Calendar Help

For assistance with Webmail, Exchange, & UOmail email and calendar issues.

Email Lists Request

Email lists are a simple way to use and manage communications with groups of people via email.

EMS Classroom & Events Scheduling Help

EMS is an enterprise solution for managing and coordinating space and resource assignments for academic classes and university events.

Exchange Send As Permission Request

This service has been merged with the Email & Calendar Help service, click to request help.

F

File Shares & Mapped Drive Request

Assistance with or access to departmental file shares.

Four Winds Digital Signage Support

The digital signage service creates a campus-wide network of digital signage and interactive displays.

Fusion

Physical Education and Recreation recreation management software.

H

HIPAA VDI Support

The HIPAA VDI support provides access to a virtual desktop that allows designated campus employees to run applications that require HIPAA compliance.

Housing Audio/Visual Support

University Housing supports audio visual equipment in many residence halls.

I

I need help and I don't have a UO account

If you are a prospective student, parent, alumni, vendor, etc. and have a technology related question, click here to open a ticket for IT support.

Information Security Consulting Request

Contact the Information Security Office to report spam, abuse, data exposure along with requesting IP Blocking, DNS Blocking, and other information security consulting services.

Information Security Standard Exemption Request

Use this service to request an exemption to standards published by the Information System Security Office (ISO).

Integrated Data & Reporting (IDR) - Cognos Help

Integrated Data and Reporting (IDR) consists of a data warehouse and a data reporting and analysis tool (Cognos Analytics).

IP Block Request

Request to block a specific IP address in certain parts of the campus network.

IT Consulting Request

Help with selecting and implementing technology solutions and services.

K

Keywatcher

KeyWatcher is the key management system used by various departments on campus

Kronos and Time Clock Devices

Kronos is the time and attendance application. It provides time clocks, and the ability to clock in and out in a variety of ways, as well as payroll and hours reports.

L

Loaner Laptop Request

This page explains how to borrow a Chromebook laptop for spring term 2020.

Lost or Stolen Device Report/Tracking

Reporting and recovery assistance with lost or stolen devices (phones, laptops, and other devices)

M

Maxient

Records management system for student conduct and care records.

McAfee ePolicy Orchestrator (ePO)

McAfee antivirus is software that automatically runs on your computer to protect against viruses, malware, and other threats.

Micros Point of Sale

Micros is the point of sale system utilized by University Housing and Dining Services, Athletics and other campus departments.

Microsoft Office 365 Support Request

Microsoft Office 365 provides access to Word, Excel, PowerPoint, OneNote, and more for Macs, Windows PCs, and mobile devices (iOS, Android, and Windows), as well as online via web browsers for University students and employees.

Microsoft Teams Support

Microsoft Teams is a communication and collaboration service that is part of Microsoft Office 365.

Mobile Wireless Device (MiFi) Rental Request

Traveling? Rent a wireless cell router to ensure connectivity while on the road. MiFi is a mobile wireless hotspot that will provide internet or network access for up to 15 WiFi-enabled devices.

MPulse

MPulse is the CMMS (computerized maintenance management system) software to manage work for University Housing Facilites staff

N

Navigate (formerly SSC Guide) Support

Student Success Collaborative (SSC) "Guide - College Simplified" is a mobile app that helps students navigate their college career and stay on track by getting important reminders and timely tips.

Network & Phone Services for On-Campus Vendors

On-campus vendors, retailers, and other contracted entities can use this form to request new network and/or phone services or changes to existing network and/or phone services.

Network & Phone Services for Short-term Events

Request network and/or phone services for short-term events, such as: athletic events, sports and stadium venue temporary network connections, constructions projects, concerts, or other temporary events.

O

Office/Departmental Printing Support

For assistance with printer or printing issues in your department or campus office, please request assistance using this service.

OneDrive Support

Microsoft OneDrive provides cloud storage for University students and employees. By default, all users are provisioned 1TB of storage. An administrator can increase storage up to 25TB. Select the "Increase Storage Quota" checkbox to request additional storage.

P

Pay-to-Print Support

The Technology Service Desk offers very basic troubleshooting services for personal printers.

Personal/Student Desktop and Devices

This service has been merged with the Desktops & Devices Support service, click to request help.

Phone Bridging with Microsoft Teams and Skype for Business

Phone bridging for Microsoft Teams and Skype for Business is a service add-on that enables users to create Microsoft Teams and Skype for Business meetings with an automatically-populated phone number, which allows attendees to call into the meeting with a phone rather than joining over the network.

Q

Qualtrics Survey Support

Qualtrics is a flexible and robust online survey service that is designed to balance simplicity and professionalism.

R

Report a Service Outage

Use this form to report a service outage.

Report Email Phishing

Use this service to report email phishing messages or inquire about the validity of email messages.

Role/Department Account Request

Role/Department accounts provide business continuity for University programs by allowing a single Duck ID account to be used by multiple people with the same function.

RT Ticket Queue Support

Request Tracker, or RT, is an issue tracking system used for help desk ticketing.

S

SAIT - Device Setup

SAIT supported staff can request a new device be setup, an existing device be reassigned or reconfigured or items moved to a new location.

SAIT and Housing New Employee/Account Setup Request

Users supported by SAIT (Division of Student Life IT) or Housing IT should fill out this form to request access for new employees. This form can be used for all new employees, including classified staff, officers of administration, faculty, or student employees.

SAIT Employee Termination and Archiving

Remove access to SAIT-managed resources for departing employees.

SAIT Equipment Checkout

SAIT has a small number of laptops and other devices available for checkout to SAIT-supported UO Employees.

SAIT Equipment Purchasing

Information on desktop, laptop, tablet, printer or other equipment purchasing through SAIT.

SAIT Remote Access (SA-RDS)

For users supported by SAIT, we provide a remote desktop service for secure access to your files and applications while off-campus.

Scantron Scanning Request

Scanning Services performs optical mark scanning of Scantron exam forms.

Site-Licensed Software

Site-licensed software refers to any adopted software program that has proven itself over time and has a large enough following to warrant adoption for the entire campus.

Skype for Business Support

Skype for Business is a collaboration service that offers videoconferencing, online meetings, instant messaging, audio calls, presence, whiteboards, polling, screen sharing, and more.

Software & Application Help

For assistance with installing, updating or troubleshooting software issues on department-supported / UO-owned computers.

Software Training

This service has been merged with the Technology Trading Request service, click to request help.

Software Vulnerability Management Support

Secunia provides for an automated software inventory of patching levels for managed workstations.

SOJC Digital Media Training Request

Request training for studio/control room, social media analytics, production equipment, immersive media equipment.

SOJC Employee Technology Purchase Request

SOJC IT provides this central purchasing service for all Technology purchases such as: computers (laptops and desktops), tablets, printers, scanners, computing accessories, and multimedia production equipment such as video cameras, tripods, and audio recorders.

SOJC Equipment Checkout

School of Journalism offers a variety of digital tools for short term checkout to all SOJC students, staff and faculty for use in producing their journalism projects.

SOJC Immersive Media Equipment Checkout

Use this service to checkout Immersive equipment and consultation with instructors and account administrators.

Spam Filtering Support

Proofpoint evaluates incoming e-mail messages to determine if they are spam (unsolicited e-mail).

Sponsored Duck ID Account Request

Sponsored accounts can be obtained to provide computing services to individuals who are not formally affiliated with the University but are involved in university related activities.

SSL Certificates Support

Information Services, via the InCommon Certificate Service, provides unlimited organization validation (OV) SSL/TLS certificates to UO schools, colleges, departments, institutes and programs.

Static IP Addresses

Static IP addresses are commonly used for servers, network appliances, and similar devices.

Submit a General Help Ticket

If you are a current faculty, staff, or student with the University of Oregon and have a technology related question or need technical support, use this service to submit a general help ticket.

T

Tandberg Video Conference Request

College of Design Technology Services offers video conferencing between Eugene and Portland via our Tandberg device in rooms that are not covered centrally by the IS Classroom Technology

Technology Training Request

To assist the campus community to engage effectively with software or device technology training, there is a variety of training options technology used on campus, including in-person classes and web-based courses.

Telephones & Voicemail Support

This service provides telephones, voicemail, and local and long distance calling for employees and, upon request, for UO students living in university residence halls.

Titanium

Software used by the Counseling and Testing Center.

Two-Step Login (Duo) Support

Two-step login provides a second layer of security to any type of login, requiring extra information or a physical device in addition to the user's password.

Two-Step Login Token Registration

Use this service request to associate your Duo token to your account.

Two-Way Radio Request

Two-way radio service is available for UO business-use by departments including long-term rental and short-term rental for campus events.

U

UO Degree Guide

The UO Degree Guide assists students in course planning and degree tracking. Students can view progress toward a declared major, update their degree guide, and more.

UO Directory Request

The UO Directory allows visitors to the UO website to search for and find contact information for UO faculty, staff, and some students.

UO Portland

If you are a current faculty, staff, or student in the University of Oregon Portland and have a technology related question or need technical support from Portland IT.

UO VPN Support

Connect to UO's network from anywhere in the world as if you are on the University of Oregon campus.

UOCloud Provisionable Storage

IS managed storage services for UO community members

UOCloud Virtual Machines

Host your application or service on servers housed on campus. For efficiency and scalability, Information Services offers virtual machine (VM) hosting services.

V

Video Conference Consulting Services

Video conferencing uses sound and video from each participant in real time with other participants in other physical locations, enabling those participants to have a real-time exchange.

Video Conferencing Service - School of Journalism and Communication

This service has been merged with the Zoom and Microsoft Teams services, click to request help.

Video Production & Streaming Request

Professional video and audio production studios, educational video conference/distance education studio classroom.

W

Web & Technology Accessibility Support

A service for staff, faculty, and student/graduate employees who maintain websites or other technologies to get guidance on if services are accessible or how to make an existing service more accessible.

Web Development & Hosting Support

The web development and hosting service can assist the UO community with creating and administering a dynamic, secure, and recognizable web presence.

WEPA

WEPA is a cloud-based printing service for students, faculty, staff, and the public.

Wi-Fi Networking Support

Connect to UOnet and the Internet wirelessly with your phone, tablet, laptop, or desktop computer.

Wired Networking Support

Includes network jack activations and moves; troubleshooting existing wired network connections; installation of new phone/network wiring.

Z

Zoom Support

Zoom is a cloud-based service that allows for easy videoconferencing, online meetings, audio calls, and group messaging.