Services A-Z (143)

3rd Millennium Classroom alcohol and drug course help.

Information Services provides Microsoft Active Directory (AD) Services for all users on campus which allows all services and resources that use Microsoft Authentication to validate users using their Duck ID credentials.

Banner is the software used by UO employees to conduct the university's business, which includes processes involving student information, human resources, finance, budgets, accounts receivable, payroll, and financial aid.

BeyondTrust (formally Bomgar) allows UO IT technicians to remotely connect to end-user systems to resolve problems or train customers.

Account setup for business applications like Banner, AppWorx, DuckDocs, etc.

Request a password reset for the following business application accounts: AppWorx Test, Singularity, Singularity Test, Data Warehouse, Data Warehouse Test

Information Services supports cable television services for public spaces in undergraduate residence halls and facilitates delivery of cable television services for other campus entities on a case-by-case basis.

For technical assistance with calendar.uoregon.edu

Request support with Canvas and Instructional Design. Some of the areas of support are: Canvas tools, setting up a Canvas course site, help with instructional design.

Caterease is the catering booking software for University Conference & Catering Services.

Cellular phone service is provided by various individual departments on campus.

For support issues pertaining to technology within classrooms managed directly by academic units.

IS Classroom Technology provides classroom design and equipment distribution services to support the instructional technology needs of the university community.

The College of Design offers copy/scanning/printing from a select group fo Xerox copiers located in our facilities for faculty, staff, and GEs.

The College of Design Technology Services provides technology purchasing assistance to all faculty and staff within the College, as well as outlying research groups and institutes. We also offer guidance to College of Design students for purchasing technology equipment per their program.

College of Design Technology Services (DesignTech) offers network file storage for academic courses free of charge. Course folders are available on a term by term basis.

For instructors requesting a new folder, please provide your Class Number and the appropriate CRN information below.

For students requesting access, please provide your class number and instructor name.

The College of Design schedules and manages six instructional labs and two open labs for the college in various buildings across campus.

The College of Design schedules and manages six instructional labs and two open labs for the college in various buildings across campus.

The College of Design offers access to the software application Multiframe for students in the Architecture program.

Compass is the environmental control system for residence halls

Allows for the use of several types of conference calling services including use of the UO phone system telephones to make conference calls and reserving toll free conference lines.

Conference Programmer is an event planning software utilized by Conference Services.

Confluence is a content collaboration tool that is used by IT staff to create, share, and collaborate on team documentation and projects.

CrashPlan is an unlimited, online data protection and backup service.

CS Gold and webmanager are tools used by ID Card Services and for Duck Bucks.

This service allows users to request personnel access or removal of personnel access to the following data centers: Allen Hall, Oregon Hall, and/or Computing Center.

This services is for public tenants not affiliated with the Univeristy of Oregon who have equipment in one of the data centers located on campus.

Coordinating fire alarm testing, electrical work, and more with the data center operations team.

Colocation allows you to place a new or existing server in an Information Services data center. UO departments may be allocated rack space in Allen Hall Data Center, or request help with an existing colocated server. IS staff may request help with equipment in Oregon Hall or Computing Center data center.

Data protection services offers a way to protect your system and server data by either creating replicas or backups of data.

DeArmond MakerSpace in the Allan Price Science Commons provides experintial learning space for creating materials, by example with 3D printing, laser cutting, or stitching.

There are variety of training options for devices used on campus, including web based and in person classes.

Domain Name Services allows users to request a custom domain name or request changes to an existing domain name.

Request assistance with Duck Bucks readers or request the setup of a new location to accept Duck Bucks payments.

If you are having troubles claiming your Duck ID or encountered an error during the claim process

Your Duck ID is the first part of your UO email address before the @ sign. You use your Duck ID and associated password to log in to many services at UO, including e-mail, wireless, and Canvas.

If you are unable to use the self-recovery options, complete the form on this page for assistance.

DuckDocs is a document management system that provides an electronic alternative to paper-based process.

Use this service to request support for the DuckDocs – OnBase enterprise content management system.

DuckWeb is the University of Oregon’s online information system for students, faculty, and staff.

DuckWeb is the University of Oregon’s online information system for students, faculty, and staff.

Eatec is a software application for foodservice procurement, inventory, forecasting, and recipe management.

The College of Design provides educational technology support for faculty, GEs, and administrators.

For assistance with Webmail, Exchange, & UOmail email and calendar issues.

Email lists are a simple way to use and manage communications with groups of people via email.

EMS is an enterprise solution for managing and coordinating space and resource assignments for academic classes and university events.

The LDAP Directory Service provides a centralized repository of authoritative user (or identity) data that can be leveraged by other services and applications.

This service is for authorized Exchange Administrators to request Send As permission on mailboxes in their delegated OUs.

Assistance with or access to departmental file shares.

A network firewall is used to control the information that flows through network connections.

The digital signage service creates a campus-wide network of digital signage and interactive displays.

Physical Education and Recreation recreation management software.

University Housing supports audio visual equipment in many residence halls.

If you are a current faculty, staff, or student with the University of Oregon and have a technology related question or need technical support.

If you are a prospective student, parent, alumni, vendor, etc. and have a technology related question, click here to open a ticket for IT support.

Contact the Information Security Office to report spam, abuse, data exposure along with requesting IP Blocking, DNS Blocking, and other information security consulting services.

The Information Technology Consultant (ITC) provides technology support for Information Services staff.

Integrated Data and Reporting (IDR) consists of a data warehouse and a data reporting and analysis tool (Cognos Analytics).

Integration Services provides consultation and implementation services for various software integration requests.

Request to block a specific IP address in certain parts of the campus network.

This form should be used to submit requests to the Information Services Technology Access and Support staff.

IS Classroom Technology lends equipment and provides services to UO faculty, staff and students for purposes directly related to University of Oregon courses.

Help with selecting and implementing technology solutions and services.

Jabber, used by the UO to provide instant messaging capabilities, has been replaced with Microsoft Teams.

JIRA is an issue, bug, and project tracking software hosted by Information Services.

AppWorx is a job scheduling tool through which users can schedule jobs to run at a specific time and/or order. Appworx is used with Banner to run reports, perform payroll and billing, and do other application-specific jobs.

KeyWatcher is the key management system used by various departments on campus

Kronos is the time and attendance application. It provides time clocks, and the ability to clock in and out in a variety of ways, as well as payroll and hours reports.

Reporting and recovery assistance with lost or stolen devices (phones, laptops, and other devices)

Records management system for student conduct and care records.

McAfee antivirus is software that automatically runs on your computer to protect against viruses, malware, and other threats.

Micros is the point of sale system utilized by University Housing and Dining Services, Athletics and other campus departments.

Microsoft Office 365 provides access to Word, Excel, PowerPoint, OneNote, and more for Macs, Windows PCs, and mobile devices (iOS, Android, and Windows), as well as online via web browsers for University students and employees.

Microsoft's System Center Configuration Manager (SCCM) is a system management software that is used for managing large groups of computers and/or servers running Windows operating system.

Microsoft Teams is a communication and collaboration service that is part of Microsoft Office 365.

Traveling? Rent a wireless cell router to ensure connectivity while on the road. MiFi is a mobile wireless hotspot that will provide internet or network access for up to 15 WiFi-enabled devices.

Monitoring and alerting enables IT organizations to identify and resolve infrastructure problems before they affect system availability.

MPulse is the CMMS (computerized maintenance management system) software to manage work for University Housing Facilites staff

On-campus vendors, retailers, and other contracted entities can use this form to request new network and/or phone services or changes to existing network and/or phone services.

Request network and/or phone services for short-term events, such as: athletic events, sports and stadium venue temporary network connections, constructions projects, concerts, or other temporary events.

Add a new service catalog entry to the service catalog.

This service allows your supported IT department to be notified of any issue relating to operational use of employee devices like computers, laptops or other devices.

For assistance with printer or printing issues in your department or campus office, please request assistance using this service.

Microsoft OneDrive provides cloud storage for University students and employees. By default, all users are provisioned 1TB of storage. An administrator can increase storage up to 25TB. Select the "Increase Storage Quota" checkbox to request additional storage.

OrgSync is an online community for campus organizations to share news and events and track organization information.

The Technology Service Desk can assist you with software and hardware diagnostics and fixes and virus removal. They can also help with accessing University services like email, web applications, and the VPN.

The Technology Service Desk offers very basic troubleshooting services for personal printers.

Phone bridging for Microsoft Teams and Skype for Business is a service add-on that enables users to create Microsoft Teams and Skype for Business meetings with an automatically-populated phone number, which allows attendees to call into the meeting with a phone rather than joining over the network.

This service is for IT staff requesting new networks when using the vRealize Automation (VRA) self-service provisioning platform.

Qualtrics is a flexible and robust online survey service that is designed to balance simplicity and professionalism.

Red Hat Enterprise Linux® is a frequently used enterprise-grade operating system. Information Services offers free licenses for academic (non-personal) use through Red Hat Network (RHN).

Use this form to report a service outage.

Use this service to report email phishing messages or inquire about the validity of email messages.

This service is for users to request a knowledge base article be written by a subject matter expert. The form will request a subject topic, any information the submitter has regarding the subject, and an optional field for whom the submitter believes is a subject matter expert on the topic.

Role/Department accounts provide business continuity for University programs by allowing a single Duck ID account to be used by multiple people with the same function.

Request Tracker, or RT, is an issue tracking system used for help desk ticketing.

SAIT supported staff can request a new device be setup, an existing device be reassigned or reconfigured or items moved to a new location.

Users supported by SAIT (Division of Student Life IT) or Housing IT should fill out this form to request access for new employees. This form can be used for all new employees, including classified staff, officers of administration, faculty, or student employees.

Remove access to SAIT-managed resources for departing employees.

SAIT has a small number of laptops and other devices available for checkout to SAIT-supported UO Employees.

Information on desktop, laptop, tablet, printer or other equipment purchasing through SAIT.

For users supported by SAIT, we provide a remote desktop service for secure access to your files and applications while off-campus.

Scanning Services performs optical mark scanning of Scantron exam forms.

Secunia provides for an automated software inventory of patching levels for managed workstations.

Shibboleth provides user authentication services for applications and a single sign-on experience for end users.

Site-licensed software refers to any adopted software program that has proven itself over time and has a large enough following to warrant adoption for the entire campus.

Skype for Business is a collaboration service that offers videoconferencing, online meetings, instant messaging, audio calls, presence, whiteboards, polling, screen sharing, and more.

For assistance with installing, updating or troubleshooting software issues on department-supported / UO-owned computers.

There are variety of training options for individual and enterprise software tools used on campus, including web based and in person classes.

SOJC IT provides this central purchasing service for all Technology purchases such as: computers (laptops and desktops), tablets, printers, scanners, computing accessories, and multimedia production equipment such as video cameras, tripods, and audio recorders.

Request content updates to update existing SOJC webpages (journalism.uoregon.edu). Use the UO Blogs resource below to set up new blogs or websites for departments, courses, events, portfolios, or individual projects.

Create and manage repositories, set up fine-graned permissions, and collaborate on code.

Proofpoint evaluates incoming e-mail messages to determine if they are spam (unsolicited e-mail).

Sponsored accounts can be obtained to provide computing services to individuals who are not formally affiliated with the University but are involved in university related activities.

Student Success Collaborative (SSC) "Guide - College Simplified" is a mobile app that helps students navigate their college career and stay on track by getting important reminders and timely tips.

Information Services, via the InCommon Certificate Service, provides unlimited organization validation (OV) SSL/TLS certificates to UO schools, colleges, departments, institutes and programs.

Static IP addresses are commonly used for servers, network appliances, and similar devices.

Request or remove technician access to TDNext for working on tickets.

Use this Service to request TeamDynamix Technician training.

This service provides telephones, voicemail, and local and long distance calling for employees and, upon request, for UO students living in university residence halls.

Software used by the Counseling and Testing Center.

Two-step login provides a second layer of security to any type of login, requiring extra information or a physical device in addition to the user's password.

Use this service request to associate your Duo token to your account.

Two-way radio service is available for UO business-use by departments including long-term rental and short-term rental for campus events.

For UO Blogs support please visit the new Web Development & Hosting service catalog page located at https://service.uoregon.edu/TDClient/Requests/S...

The UO Degree Guide assists students in course planning and degree tracking. Students can view progress toward a declared major, update their degree guide, and more.

The UO Directory allows visitors to the UO website to search for and find contact information for UO faculty, staff, and some students.

If you are a current faculty, staff, or student in the University of Oregon Portland and have a technology related question or need technical support from Portland IT.

As the UO Service Portal prepares to move towards future rollout phases, we'd like to gather information from groups about their interest in using the UO Service Portal for ticket management.

For assistance with issues related to the service portal, such as technician access, updating group membership, forms, response templates and routing. This service is also for submitting feedback about UO Service Portal.

Connect to UO's network, UOnet, from anywhere in the world as if you are on the University of Oregon campus.

Storage services for UO community members

Host your application or service on servers housed on campus. For efficiency and scalability, Information Services offers virtual machine (VM) hosting services.

If a service catalog entry is out of date or contains incorrect information, submit a request here to get the service catalog entry updated.

There are variety of training options technology used on campus, including web based and in person classes.

College of Design Technology Services offers video conferencing between Eugene and Portland via our Tandberg device in rooms that are not covered centrally by the UO Libraries.

For requests to connect to people off campus, we also offer video conferencing via BlueJeans.

Video conferencing uses sound and video from each participant in real time with other participants in other physical locations, enabling those participants to have a real-time exchange.

SOJC has a license with Zoom as a web and video conferencing solution with an easy to use platform that offers screen sharing across various systems. There is a maximum capacity of 25 users per session.

Professional video and audio production studios, educational video conference/distance education studio classroom.

The web development and hosting service can assist the UO community with creating and administering a dynamic, secure, and recognizable web presence.

WEPA is a cloud-based printing service for students, faculty, staff, and the public.

Connect to UOnet and the Internet wirelessly with your phone, tablet, laptop, or desktop computer.

Includes network jack activations and moves; troubleshooting existing wired network connections; installation of new phone/network wiring.