Services A-Z (169)

Specialized / solution specific VPN solutions such as Administrative Access VPN, point-to-point and limited access VPNs. Not to be confused with the more commonly utilized UOVPN service.

Teachers and Students use this service to request support for ANVILL

Integration Services provides consultation and implementation services for various software integration requests.

Support for large and medium format printing and vinyl cutting.

Use this service to request Banner support

Account setup for business applications like Banner, AppWorx, DuckDocs, etc.

Use this service to request support for business application account passwords.

Use this service to request support for cable television in public spaces, undergraduate residence halls, and other facilities

This form should be used to submit requests to the Information Services Technology Access and Support staff.

Use this service to request support for the Campus Virtual Labs.

Request support with Canvas and Instructional Design. Some of the areas of support are: Canvas tools, setting up a Canvas course site, help with instructional design.

CAS Faculty and Staff use this service to complete the CAS Computer Replacement Program (CCRP) Order Form.

CAS Business Managers use this service to begin the New Faculty Technology Subsidy approval process

Technology purchasing assistance for Employees of the College of Arts and Sciences, and units supported by College of Arts and Science Information Technology (CASIT) services.

Use this service to request Caterease support.

Cellular phone service is provided by various individual departments on campus.

IS Classroom Technology lends equipment and provides services to UO faculty, staff and students for purposes directly related to University of Oregon courses.

For support issues pertaining to technology within classrooms.

This service has been merged with the Office/Departmental Printing Support, click to request help.

The College of Design offers copy/scanning/printing from a select group for Xerox copiers located in our facilities for faculty, staff, and GEs.

The College of Design Technology Services provides technology purchasing assistance to all faculty and staff within the College, as well as outlying research groups and institutes. We also offer guidance to College of Design students for purchasing technology equipment per their program.

College of Design faculty and students use this service to request assistance in creating a course folder.

College of Design (COD) faculty, staff, and students use this service to schedule COD owned labs.

College of Design Faculty use this service this service to request software in one of the six instructional labs or two open labs

College of Design students use this service to request support for student software.

Use this service to submit tickets that that previously would have been submitted through the COE Help page.

University Housing facilities employees use this service to request support for Compass (HVAC, environmental control) in the Residence Halls.

Faculty and staff staff can use this service to make requests to schedule lab time for classes and events.

Faculty, staff and students may submit requests for software to be added to computer labs in support of their classes.

Use this service to request support for conference phone,

Use this service to request Confluence support.

CrashPlan is an unlimited, online data protection and backup service.

This service has been merged with the Desktops & Devices Support service, click to request help.

Use this service to request access to the Cumulus digital asset Management application, report an issue, or request a change to the application configuration.

This service allows users to request personnel access or removal of personnel access to the following data centers: Allen Hall, Oregon Hall, and/or Computing Center.

This services is for public tenants not affiliated with the University of Oregon who have equipment in one of the data centers located on campus.

Campus IT Staff use this service to contact the data center operations team to coordinate and/or schedule work to be done in one of the data center facilities on campus.

Campus IT staff will use this service to request support from the Information Services data centers

DeArmond MakerSpace in the Allan Price Science Commons provides experintial learning space for creating materials, by example with 3D printing, laser cutting, or stitching.

This service allows your supported IT department or Technology Service Desk to be notified of any issue relating to operational use of employee devices like computers, laptops or other devices.

This service has been merged with the Technology Trading Request service, click to request help.

Use this service to request support for digital and electronic signature services.

Use this service to request support for domain names.

Use this service to request support with Dropbox

If you are having troubles claiming your Duck ID or encountered an error during the claim process

Your Duck ID is the first part of your UO email address before the @ sign. You use your Duck ID and associated password to log in to many services at UO, including e-mail, wireless, and Canvas.

If you are unable to use the self-recovery options, or visit the Technology Service Desk, complete the form on this page for assistance.
If you need a password for a department or role account, visit: https://service.uoregon.edu/TDClient/2030/Porta...

Use this service to request support for the DuckDocs (OnBase) enterprise content management system.

Use this service to request support for DuckDocs (Perceptive)

This service has been merged with the DuckWeb Support service, click to request help.

DuckWeb is the University of Oregon’s online information system for students, faculty, and staff.

University Housing Dining Service employees use this service to request support for Eatec

Request access, report an issue, or request a change to the configuration of the EHS Assistant application

For assistance with Webmail, Exchange, & UOmail email and calendar issues.

Use this service to request support with email list.

Use this service to request support for EMS.

Use this service for technical assistance with EMU building systems. This includes support for building maintenance and monitoring systems as well as access and specialty systems

Use this service to request support from the Information Services Enterprise Systems for Linux and Windows enterprise systems for both physical and virtual machines.

Use this service for technical assistance with eSports specialized systems and infrastructure

Use this service to request support for EventPro

This service has been merged with the Email & Calendar Help service, click to request help.

Request access, report an issue, or request a change to the EZCare2 child care center management application.

Assistance with or access to departmental file shares.

Use this service to request access, report an issue, or request a change to a hosted Filemaker database.

Use this service to request new, or modify, firewall rules; or to modify administrative firewall access rules

Request access, report an issue, or request a change to the FOIAXpress public records management application.

Use this service to request placing signs on the digital signage and interactive displays.

Request access, report an issue, or request a change to Global Engagement Quickbooks.

Use this service to request IT support for HEDCO Clinic systems.

This service is no longer active, see the "Virtual Desktop Support" service.

Use this service to request support for audio visual equipment located in residence halls.

Request access, report an issue, or request a change to the HR FMLA management application and Applicant Data Response form.

If you are a prospective student, parent, alumni, vendor, etc. and have a technology related question, click here to open a ticket for IT support.

Use this service to request access to the IBM Modeler data visualization application application, report an issue, or request a change to the application configuration.

Contact the Information Security Office to report data exposure, compromised investigation, along with requesting DNS Blocking, and other information security consulting services.

Use this service to request an exemption to standards published by the Information System Security Office (ISO).

Use this service to request access, report an issue, or request a change to the application configuration for the Microsoft SQL Database application.

Use this service to request support for Integrated Data & Reporting (IDR)-Cognos support

Request to block a specific IP address in certain parts of the campus network.

Help with selecting and implementing technology solutions and services.

UO Employees use this service to request support for KeyWatcher.

Use this service to request support with Kronos.

UO Law Faculty and Staff use this service to request updates to the content to the School of Law or UO MyLaw website

Law School Faculty, Staff, and Students use this service to request service or report an issue if a specific service cannot be found in the general service catalog.

Use this for IT service requests or consulting with the various Library-specific IT platforms.

Use this service to request support with the Little Green Button security software used by the Career Center.

Reporting and recovery assistance with lost or stolen devices (phones, laptops, and other devices)

Faculty and Staff use this service to request support for Maxient.

Use this service to request support for McAfee ePolicy Orchestrator (ePO).

Use this service to request support for the Micros POS management software and hardware platform (cashier) operations.

Microsoft Office 365 provides access to Word, Excel, PowerPoint, OneNote, and more for Macs, Windows PCs, and mobile devices (iOS, Android, and Windows), as well as online via web browsers for University students and employees.

Microsoft Teams is a communication and collaboration service that is part of Microsoft Office 365.

Use this service to request phone bridging for Microsoft Teams and/or Skype for Business

Use this form to request access to the Mimsy application, report an issue, or request a change to the application configuration

Use this service to submit a rental or loan request for a Mobile Wireless (MiFi) device.

Use the service to request support for MPulse.

Use this service to report an issue with UO MyLaw website.

Students use this service to request support with Navigate (formally Student Success Collaborative (SSC))

On-campus vendors, retailers, and other contracted entities use this service to request support for network and/or phone services.

Use this service to request network and phone services for short-term events

Office of the Registrar personnel and departmental partners use this service to request updates to the content on the Office of the Registrar web site.

Use this service to request support for office or departmental printing support including.

Use this service to request support with OneDrive

Use this service printer driver support and very basic trouble shooting.

This service has been merged with the Desktops & Devices Support service, click to request help.

This is for IT service requests for the visualization lab computers, including adding users, software requests or troubleshooting. This also is for general IT consulting regarding the PSC Visualization lab space.

Use this service to request support with Qualtrics surveys.

Facility management systems and membership management tool support for Physical Education and Recreation

This service allows users of computer labs at the UO to report issues with the lab

Use this service to report a service outage or degradation of services

Use this service to report email phishing messages or inquire about the validity of email messages.

Use this service to report Suspected Identity Theft (Red Flag).

Use this service to request access to the Resource Space Digital Asset Management application (DAM) application, report an issue, or request a change to the application configuration.

Use this service to request a new Role/Department account or request support for an existing account.

Use this service to request support for a Request Tracker (RT) queue.

This service is to allow SAIT supported departments schedule a time for an SAIT Technician to come and help setup a new or used computer, laptop, tablet or printer.

SAIT (Division of Student Life IT) and Housing IT use this service to request access for new employees.

SAIT (Division of Student Life IT) personnel use this service to request that employee access is removed when an employee is terminated.

SAIT has a small number of laptops and other devices available for checkout to SAIT-supported UO Employees.

Use this service to request assistance with remotely connecting to your SAIT resources from off-campus.

Use this service to provide a proposal request to the Security Technologies Service Advisory Board (ST-SAB).

Site-licensed software refers to any adopted software program that has proven itself over time and has a large enough following to warrant adoption for the entire campus.

For assistance with installing, updating or troubleshooting software issues on department-supported / UO-owned computers.

This service has been merged with the Technology Trading Request service, click to request help.

Secunia provides for an automated software inventory of patching levels for managed workstations.

Request training for studio/control room, social media analytics, production equipment, immersive media equipment.

SOJC IT provides this central purchasing service for all Technology purchases such as: computers (laptops and desktops), tablets, printers, scanners, computing accessories, and multimedia production equipment such as video cameras, tripods, and audio recorders.

School of Journalism offers a variety of digital tools for short term checkout to all SOJC students, staff and faculty for use in producing their journalism projects.

Use this service to checkout Immersive equipment and consultation with instructors and account administrators.

Use this service to request assistance with Proofpoint spam filter

Sponsored accounts can be obtained to provide computing services to individuals who are not formally affiliated with the University but are involved in university related activities.

Information Services, via the InCommon Certificate Service, provides unlimited organization validation (OV) SSL/TLS certificates to UO schools, colleges, departments, institutes and programs.

Use this service to request support for static IP addresses

Use this service for technical assistance with Student Life Attendance Systems and specialty attendance equipment.

If you are a current faculty, staff, or student with the University of Oregon and have a technology related question or need technical support, use this service to submit a general help ticket.

Use this service to request access to the Sunapsis application (immigration compliance management) report an issue, or request a change to the application.

Use this service to request access to the Tableau data visualization application, report an issue, or request a change to the application configuration.

College of Design Technology Services offers video conferencing between Eugene and Portland via our Tandberg device in rooms that are not covered centrally by the IS Classroom Technology

Use this service to request  support for TeamDynamix access.

Service to request creation and update of existing portal items, such as Service pages, Service Forms, Reports, Desktops, Groups, Ticket Routing, Ticket Workflows, and API.

UO organizations use this service to request onboarding into the TeamDynamix Service Portal, Service Catalog, and Knowledge Base.

A limited number of webcams and Chromebooks are available for checkout to University of Oregon students to facilitate remote education.

To assist the campus community to engage effectively with software or device technology training, there is a variety of training options technology used on campus, including in-person classes and web-based courses.

This service provides telephones, voicemail, and local and long distance calling for employees and, upon request, for UO students living in university residence halls.

Use this service for technical assistance with the University Testing Center administration systems and affiliated infrastructure.

Use this service for technical assistance with UO Ticket Office systems and specialized printing infrastructure

Use the service to request support for the Titanium desktop Electronic Medical Records (EMR) application

Two-step login provides a second layer of security to any type of login, requiring extra information or a physical device in addition to the user's password.

Use this service request to associate your Duo token to your account.

Two-way radio service is available for UO business-use by departments including long-term rental and short-term rental for campus events.

Use this service for technical assistance with UCC Clinic systems/applications.

Use this service to report an issue or service outage for UO Degree Guide

Use this service to request assistance with updating your phone number or campus directory information

Use this service for technical assistance with UO Card ID production systems and associated management systems

If you are a current faculty, staff, or student in the University of Oregon Portland and have a technology related question or need technical support from Portland IT.

Use this service to get support for the UO VPN.

Use this service to request support for UOCloud storage

Use this service to request support for UOCloud Virtual Machines (VM).

USS provides purchasing services to UO departments, programs, and institutes for the purpose of procuring computer and other IT equipment for use by their faculty, staff, & students.

This service has been merged with the Zoom and Microsoft Teams services, click to request help.

The IS Media Services Team offers professional video production, streaming, and video conferencing services to the University of Oregon community, state agencies, and non-profit organizations.

Virtual Desktop Support provides access to a virtual computing environment that allows students, staff, and faculty to run applications that require remote computing,

Use this service to request IT support for Watermark TK20.

A service for staff, faculty, and student/graduate employees who maintain websites or other technologies to get guidance on if services are accessible or how to make an existing service more accessible.

The web development and hosting service can assist the UO community with creating and administering a dynamic, secure, and recognizable web presence.

Use this service to request support for WEPA, cloud based printing services.

Use this service to request support for UONet for wireless connections to your phone, tablet, laptop, or desktop.

Use this service to request assistance with wired networking (also known as Ethernet).

Use this service to request access to the Wrike project management application, report an issue, or request a change to the application configuratio

Use this service to request support or report issues with Zoom.