Services A-Z (171)
Classroom & Instructional Support / Instructional Support
Teachers and Students use this service to request support for ANVILL
Software, Cloud Services & Business Applications
Integration Services provides consultation and implementation services for various software integration requests.
Department Specific Services / College of Design
Support for large and medium format printing and vinyl cutting.
Software, Cloud Services & Business Applications / Business Applications
Use this service to request Banner support
Software, Cloud Services & Business Applications / Business Applications
Account setup for business applications like Banner, AppWorx, DuckDocs, etc.
Accounts & Passwords
Use this service to request support for business application account passwords.
Telephone & Video
Use this service to request support for cable television in public spaces, undergraduate residence halls, and other facilities
Accounts & Passwords
This form should be used to submit requests to the Information Services Technology Access and Support staff.
Classroom & Instructional Support / Computer Lab
Use this service to request support for the Campus Virtual Labs.
Classroom & Instructional Support / Instructional Support
Faculty and Staff use this service to request a Canvas Global Announcement.
Classroom & Instructional Support / Instructional Support
Request support with Canvas and Instructional Design. Some of the areas of support are: Canvas tools, setting up a Canvas course site, help with instructional design.
Department Specific Services / College of Arts and Sciences
CAS Faculty and Staff use this service to complete the CAS Computer Replacement Program (CCRP) Order Form.
Department Specific Services / College of Arts and Sciences
CAS Business Managers use this service to begin the New Faculty Technology Subsidy approval process
Department Specific Services / College of Arts and Sciences
Technology purchasing assistance for Employees of the College of Arts and Sciences, and units supported by College of Arts and Science Information Technology (CASIT) services.
Event Support
Use this service to request Caterease support.
Telephone & Video
Cellular phone service is provided by various individual departments on campus.
Classroom & Instructional Support / Classroom Support
USS Technology lends equipment and provides services to UO faculty, staff and students for purposes directly related to University of Oregon courses.
Classroom & Instructional Support / Classroom Support
For support issues pertaining to technology within classrooms.
Department Specific Services / College of Design
The College of Design Technology Services provides technology purchasing assistance to all faculty and staff within the College, as well as outlying research groups and institutes. We also offer guidance to College of Design students for purchasing technology equipment per their program.
Department Specific Services / College of Design
College of Design faculty and students use this service to request assistance in creating a course folder.
Department Specific Services / College of Design
College of Design (COD) faculty, staff, and students use this service to schedule COD owned labs.
Department Specific Services / College of Design
College of Design Faculty use this service this service to request software in one of the six instructional labs or two open labs
Department Specific Services / College of Design
College of Design students use this service to request support for student software.
Department Specific Services / College of Education
Use this service to submit tickets that that previously would have been submitted through the COE Help page.
Department Specific Services / Housing
University Housing facilities employees use this service to request support for Compass (HVAC, environmental control) in the Residence Halls.
Classroom & Instructional Support / Computer Lab
Faculty and staff staff can use this service to make requests to schedule lab time for classes and events.
Classroom & Instructional Support / Computer Lab
Faculty, staff and students may submit requests for software to be added to computer labs in support of their classes.
Telephone & Video
How to borrow or purchase a conference speaker phone.
Software, Cloud Services & Business Applications / Business Applications
Use this service to request Confluence support.
Department Specific Services
Department Specific Services / COVID Map Support
MAP Staff will use this service to get support with COVID MAP related projects
Department Specific Services / IS Data Center
This service allows users to request personnel access or removal of personnel access to the following data centers: Allen Hall, Oregon Hall, and/or Computing Center.
Department Specific Services / IS Data Center
This services is for public tenants not affiliated with the University of Oregon who have equipment in one of the data centers located on campus.
Department Specific Services / IS Data Center
Campus IT Staff use this service to contact the data center operations team to coordinate and/or schedule work to be done in one of the data center facilities on campus.
Department Specific Services / IS Data Center
Campus IT staff will use this service to request support from the Information Services data centers
Classroom & Instructional Support / Classroom Support
DeArmond MakerSpace in the Allan Price Science Commons provides experintial learning space for creating materials, by example with 3D printing, laser cutting, or stitching.
Computers & Devices
This service allows your supported IT department or Technology Service Desk to be notified of any issue relating to operational use of employee devices like computers, laptops or other devices.
Software, Cloud Services & Business Applications
Use this service to request support for digital and electronic signature services.
Website Development
Use this service to request support for domain names.
Software, Cloud Services & Business Applications
Use this service to request support with Dropbox
Accounts & Passwords
If you are having troubles claiming your Duck ID or encountered an error during the claim process
Accounts & Passwords
Your Duck ID is the first part of your UO email address before the @ sign. You use your Duck ID and associated password to log in to many services at UO, including e-mail, wireless, and Canvas.
Accounts & Passwords
If you are unable to use the self-recovery options, or visit the Technology Service Desk, complete the form on this page for assistance.
If you need a password for a department or role account, visit:
https://service.uoregon.edu/TDClient/2030/Porta...
Software, Cloud Services & Business Applications / Business Applications
Use this service to request support for the DuckDocs (OnBase) enterprise content management system.
Software, Cloud Services & Business Applications / Business Applications
DuckWeb is the University of Oregon’s online information system for students, faculty, and staff.
Department Specific Services / Housing
University Housing Dining Service employees use this service to request support for Eatec
Department Specific Services / Administration
Request access, report an issue, or request a change to the configuration of the EHS Assistant application
Email & Calendaring
For assistance with Webmail, Exchange, & UOmail email and calendar issues.
Email & Calendaring
Use this service to request support with email list.
Event Support
Use this service to request support for EMS.
Department Specific Services / Student Life
Use this service for technical assistance with EMU building systems. This includes support for building maintenance and monitoring systems as well as access and specialty systems
Software, Cloud Services & Business Applications
Use this service to request support from the Information Services Enterprise Systems for Linux and Windows enterprise systems for both physical and virtual machines.
Department Specific Services / Student Life
Use this service for technical assistance with eSports specialized systems and infrastructure
Department Specific Services / Portland
Use this service to request support for EventPro
Department Specific Services / Administration
Request access, report an issue, or request a change to the EZCare2 child care center management application.
Computers & Devices
USS provides purchasing services to UO departments, programs, and institutes for the purpose of procuring computer and other IT equipment for use by their faculty, staff, & students.
Software, Cloud Services & Business Applications
Assistance with or access to departmental file shares.
Department Specific Services / Administration
Use this service to request access, report an issue, or request a change to a hosted Filemaker database.
Wi-Fi & Network
Use this service to request new, or modify, firewall rules; or to modify administrative firewall access rules
Department Specific Services / Administration
Request access, report an issue, or request a change to the FOIAXpress public records management application.
Software, Cloud Services & Business Applications / Business Applications
Use this service to request placing signs on the digital signage and interactive displays.
Department Specific Services / Administration
Request access, report an issue, or request a change to Global Engagement Quickbooks.
Department Specific Services / College of Education
Use this service to request IT support for HEDCO Clinic systems.
Department Specific Services / Housing
Use this service to request support for audio visual equipment located in residence halls.
Department Specific Services / Housing
Housing personnel use this service to request that employee access is removed when an employee is terminated.
Department Specific Services / Student Life
Information on desktop, laptop, tablet, printer or other equipment purchasing through Housing.
Department Specific Services / Housing
Use this service to request general support from housing (if the other services do not meet your needs).
Department Specific Services / Administration
Request access, report an issue, or request a change to the HR FMLA management application and Applicant Data Response form.
If you are a prospective student, parent, alumni, vendor, etc. and have a technology related question, click here to open a ticket for IT support.
Information Security
Contact the Information Security Office to report data exposure, compromised investigation, along with requesting DNS Blocking, and other information security consulting services.
Information Security
Use this service to request an exception to standards published by the Information System Security Office (ISO).
Classroom & Instructional Support
UO Staff and faculty use this service to request a consultation for new audio/visual systems.
Department Specific Services / Administration
Use this service to request access, report an issue, or request a change to the application configuration for the Microsoft SQL Database application.
Software, Cloud Services & Business Applications / Business Applications
Use this service to request support for Integrated Data & Reporting (IDR)-Cognos support
Information Security
Request to block a specific IP address in certain parts of the campus network.
Training & Consulting
Help with selecting and implementing technology solutions and services.
Software, Cloud Services & Business Applications
Data Science Group Faculty use this service to request support for JupyterHub
Department Specific Services / Housing
UO Employees use this service to request support for KeyWatcher.
Department Specific Services / Student Life
Use this service to request support with Kronos.
Department Specific Services / Law School
Law School staff and faculty use this service to request a consultation for audio/visual events
Department Specific Services / Law School
UO Law Faculty and Staff use this service to request updates to the content to the School of Law or UO MyLaw website
Department Specific Services / Law School
Law School Faculty, Staff, and Students use this service to request service or report an issue if a specific service cannot be found in the general service catalog.
Department Specific Services / UO Libraries
Use this for IT service requests or consulting with the various Library-specific IT platforms.
Department Specific Services / Student Life
Use this service to request support with the Little Green Button security software used by the Career Center.
Information Security
Reporting and recovery assistance with lost or stolen devices (phones, laptops, and other devices)
Department Specific Services / Student Life
Faculty and Staff use this service to request support for Maxient.
Computers & Devices
Use this service to request support for McAfee ePolicy Orchestrator (ePO).
Department Specific Services / Housing
Use this service to request support for the Micros POS management software and hardware platform (cashier) operations.
Software, Cloud Services & Business Applications
Microsoft Office 365 provides access to Word, Excel, PowerPoint, OneNote, and more for Macs, Windows PCs, and mobile devices (iOS, Android, and Windows), as well as online via web browsers for University students and employees.
Software, Cloud Services & Business Applications
Microsoft Teams is a communication and collaboration service that is part of Microsoft Office 365.
Software, Cloud Services & Business Applications
Use this service to request phone bridging for Microsoft Teams and/or Skype for Business
Department Specific Services / Administration
Use this form to request access to the Mimsy application, report an issue, or request a change to the application configuration
Wi-Fi & Network
Use this service to submit a rental request for a mobile wireless (MiFi) device.
Department Specific Services / Law School
Use this service to report an issue with UO MyLaw website.
Classroom & Instructional Support / Instructional Support
Students, download the Navigate Student mobile app. Available on the Apple App Store and Google Play.
Wi-Fi & Network
On-campus vendors, retailers, and other contracted entities use this service to request support for network and/or phone services.
Wi-Fi & Network
Use this service to request network and phone services for short-term events
Department Specific Services / Office of Registrar
Office of the Registrar personnel and departmental partners use this service to request updates to the document types and/or workflows in DuckDocs.
Printing
Use this service to request support for office or departmental printing support including.
Software, Cloud Services & Business Applications
Use this service to request support with OneDrive
Software, Cloud Services & Business Applications / Service Portal/TeamDynamix / TeamDynamix Work / API/Email/Stub Services
Members of the University of Oregon World Track Championship organizing team use this service to request Information Technology Support.
Department Specific Services / Business Affairs Services
Qualified departments and organizations within the University of Oregon may sell products, services and events through electronic commerce.
This service is available to qualified departments at little or no cost.
The service is available through the University of Oregon Business Affairs Office.
Printing
Use this service printer driver support and very basic trouble shooting.
Department Specific Services / UO Libraries
This is for IT service requests for the visualization lab computers, including adding users, software requests or troubleshooting. This also is for general IT consulting regarding the PSC Visualization lab space.
Department Specific Services / Psychology Services
Psychology staff and faculty use this service to request support for the Psychology Clinic.
Department Specific Services / Psychology Services
Psychology staff and faculty use this service to request support for general, or other types of requests that do not have a listed service
Department Specific Services / Psychology Services
Psychology IT provides technology purchasing services for all Psychology faculty and staff.
Software, Cloud Services & Business Applications
Use this service to request support with Qualtrics surveys.
Department Specific Services / Student Life
Facility management systems and membership management tool support for Physical Education and Recreation
Classroom & Instructional Support / Computer Lab
This service allows users of computer labs at the UO to report issues with the lab
Use this service to report a service outage or degradation of services
Information Security
Use this service to report email phishing messages or inquire about the validity of email messages.
Information Security
Use this service to report Suspected Identity Theft (Red Flag).
Wi-Fi & Network / VPN Support
Use this service to request Administrator access, or remove access, to an administrator VPN.
Department Specific Services / Research Technology Services
Use this service to request support from Research Technology Services (RTS) for the Research Administration Portal (RAP).
Accounts & Passwords
Use this service to request a new Role/Department account or request support for an existing account.
Software, Cloud Services & Business Applications / Business Applications
Use this service to request support for a Request Tracker (RT) queue.
Department Specific Services / Student Life
SAIT (Division of Student Life IT) and Housing IT use this service to request access for new employees.
Department Specific Services / Student Life
SAIT (Division of Student Life IT) personnel use this service to request that employee access is removed when an employee is terminated.
Department Specific Services / Student Life
SAIT has a small number of laptops and other devices available for checkout to SAIT-supported UO Employees.
Department Specific Services / Student Life
Use this service to request assistance with remotely connecting to your SAIT resources from off-campus.
Information Security
UO Staff, Faculty, and Students use this service for requesting help with the University of Oregon’s Security Awareness Program.
Information Security
Use this service to provide a proposal request to the Security Technologies Service Advisory Board (ST-SAB).
Software, Cloud Services & Business Applications
Site-licensed software refers to any adopted software program that has proven itself over time and has a large enough following to warrant adoption for the entire campus.
Software, Cloud Services & Business Applications / Business Applications
Use this service to request Smartsheet support
Software, Cloud Services & Business Applications
For assistance with installing, updating or troubleshooting software issues on department-supported / UO-owned computers.
Department Specific Services / School of Journalism
Provides support for live television production, broadcasting methods, video archival, recording, editing, and media hosting.
Department Specific Services / School of Journalism
Request training for studio/control room, social media analytics, production equipment, immersive media equipment.
Department Specific Services / School of Journalism
SOJC Faculty and Staff can request purchase of Technology for classroom, office and/or research use with ASA and/or Department Innovation or Department Chairs funds
Department Specific Services / School of Journalism
School of Journalism offers a variety of digital tools for short term checkout to all SOJC students, staff and faculty for use in producing their journalism projects.
Email & Calendaring
Use this service to request assistance with Proofpoint spam filter
Wi-Fi & Network / VPN Support
Use this service to request support for VPN, point to point VPN, and other specialized / solution specific VPN services
Accounts & Passwords
Sponsored accounts can be obtained to provide computing services to individuals who are not formally affiliated with the University but are involved in university related activities.
Information Security
Information Services, via the InCommon Certificate Service, provides unlimited organization validation (OV) SSL/TLS certificates to UO schools, colleges, departments, institutes and programs.
Wi-Fi & Network
Use this service to request support for static IP addresses
Department Specific Services / Student Life
Use this service for technical assistance with Student Life Attendance Systems and specialty attendance equipment.
If you are a current faculty, staff, or student with the University of Oregon and have a technology related question or need technical support, use this service to submit a general help ticket.
Department Specific Services / Administration
Use this service to request access to the Sunapsis application (immigration compliance management) report an issue, or request a change to the application.
Department Specific Services / College of Design
College of Design Technology Services offers video conferencing between Eugene and Portland via our Tandberg device in rooms that are not covered centrally by the IS Classroom Technology
Software, Cloud Services & Business Applications / Service Portal/TeamDynamix
Use these services to get support with TeamDynamix,including TeamDynamix change, access, training, and onboarding requests.
Computers & Devices
A limited number of webcams and Chromebooks are available for checkout to University of Oregon students to facilitate remote education.
Training & Consulting
To assist the campus community to engage effectively with software or device technology training, there is a variety of training options technology used on campus, including in-person classes and web-based courses.
Department Specific Services / Student Life
Use this service for technical assistance with the University Testing Center administration systems and affiliated infrastructure.
Department Specific Services / Student Life
Use this service for technical assistance with UO Ticket Office systems and specialized printing infrastructure
Department Specific Services / Student Life
Use the service to request support for the Titanium desktop Electronic Medical Records (EMR) application
Department Specific Services / Business Affairs Services
Concur Travel and Expense Submission form is used to create and track Concur Travel issues relative to configuration and enhancement requests.
Computers & Devices
UO Faculty and Staff use this service to request a device while traveling to high-risk countries or institutional work
Accounts & Passwords
Two-step login provides a second layer of security to any type of login, requiring extra information or a physical device in addition to the user's password.
Accounts & Passwords
Request & register your Duo hardware token here.
Telephone & Video
Two-way radio service is available for UO business-use by departments including long-term rental and short-term rental for campus events.
Department Specific Services / Student Life
Use this service for technical assistance with UCC Clinic systems/applications.
Classroom & Instructional Support
Use this service to report an issue or service outage for UO Degree Guide
Accounts & Passwords
Use this service to request assistance with updating your phone number or campus directory information
Department Specific Services / Student Life
Use this service for technical assistance with UO Card ID production systems and associated management systems
Computers & Devices
If you are a current faculty, staff, or student in the University of Oregon Portland and have a technology related question or need technical support from Portland IT.
Wi-Fi & Network / VPN Support
Use this service to get support for the UO VPN.
Software, Cloud Services & Business Applications / UOCloud Virtual Machines
Use this service to request a new Virtual Machine.
Software, Cloud Services & Business Applications
Use this service to request support for UOCloud storage
Software, Cloud Services & Business Applications / UOCloud Virtual Machines
Use this service to request a virtual machine decommission
Software, Cloud Services & Business Applications / UOCloud Virtual Machines
Use this service to request support with an existing virtual machine, such as support for memory, CPU, vcenter permissions, and others.
Department Specific Services / Administration
Supervisors in IT Groups supported by USS-ADMIN should use this service to request assistance with on-boarding employees.
Telephone & Video
The IS Media Services Team offers professional video production, streaming, and video conferencing services to the University of Oregon community, state agencies, and non-profit organizations.
Software, Cloud Services & Business Applications / Business Applications
Virtual Desktop Support provides access to a virtual computing environment that allows students, staff, and faculty to run applications that require remote computing,
Telephone & Video
This service provides voice services support for employees and, upon request, for UO students living in university residence halls.
Department Specific Services / College of Education
Use this service to request IT support for Watermark TK20.
Training & Consulting
A service for staff, faculty, and student/graduate employees who maintain websites or other technologies to get guidance on if services are accessible or how to make an existing service more accessible.
Website Development
The web development and hosting service can assist the UO community with creating and administering a dynamic, secure, and recognizable web presence.
Department Specific Services / Housing
Use this service to request support for WEPA, cloud based printing services.
Wi-Fi & Network
Use this service to request support for UONet for wireless connections to your phone, tablet, laptop, or desktop.
Wi-Fi & Network
Use this service to request assistance with wired networking (also known as Ethernet).
Software, Cloud Services & Business Applications
Use this service to request support or report issues with Zoom.