Use this service to request TeamDynamix (TDX) changes. You can request to create or update the items listed, and you can still submit a request if the item is not listed below.
- Service Pages
- Ticket Routing
- Web Services
- Remove Sensitive Data
- Desktop/Dashboards
- Create/update a group (for long list of group members, use the GroupList.csv file to list the DuckID of the group members).
- Ticket Forms
- Workflows
- Ticket Task Templates
- Reports
- Response Template
- IPaaS Automation flows
- Other support questions
Use the TeamDynamix Access Request service for access to TeamDynamix or to request group actions.
How to Create a Ticket
Select Submit Change Request and provide the following information about the item:
- Select the type of portal item.
- If the type is not listed, select "Other" and give the name of the item.
- The name of the item
- If applicable, provide the link to the service page that contains the item.
- A detailed description of what you would like done.
Creating a Service: To request a new service/form, download and complete the "TDX Service Request Template-Oregon.docx." To get the service started, you will need to complete the following sections:
- Service owner
- Service page
- Service form (list the information you need to collect when a customer submits a request).
When you complete the form, click Create a Ticket.
SLA: You can expect this service to be completed within five business days.
Availability and Access
- Units/Departments requesting Portal/TeamDynamix support must have an existing presence in the Service Portal.
- For complex requests, such as new services, forms, or workflows, the Administrator will set up a meeting to discuss the details.
- Use the Knowledge Base services to request support with Knowledge base articles.
Questions
If you have any questions or need support, email Tevis Boulware or contact on Teams.