Canvas Support Services

Service Description

Instructors and Graduate Employees will use this service to get support with Canvas and Instructional Design. Some of the areas of support are: Canvas tools, setting up a Canvas course site, help with instructional design, ensuring course accessibility and incorporating universal design for learning, etc. You can still submit a request if the service you are looking for isn’t listed. Click the 'Request Canvas Support' button to request Canvas support.

Popular request types include:

For students, help with

  • logging in
  • accessing course content
  • submitting assignments
  • checking grades

For instructors and administrators, help with

  • setting up a Canvas course
  • merging courses
  • user management
  • managing gradebooks
  • creating a development (sandbox) course
  • incorporating universal design principles
  • instructional design consultation
  • remote proctoring

Canvas third-party (LTI) integrations and non-CRN courses are not standard services. Requests should be submitted to our project queue using the following link: 

Available To

UO affiliation


This service has no additional requirements.


See the Guides for Canvas.

Service Levels

You can expect a response to your request within one business day.

To report an outage, please use this Service Outage form.

To check whether there is a known outage, go to

Service Charges

There is no cost for this service.

Service Provider

UO Online and UO Information Services


Learning Management System

Related Services


Request Canvas Support


Fri 9/6/19 2:26 PM
Wed 7/1/20 2:04 PM