Canvas Support Services

Service Description

Instructors and Graduate Employees will use this service to get support with Canvas and Instructional Design. Some of the areas of support are: Canvas tools, setting up a Canvas course site, help with instructional design, ensuring course accessibility and incorporating universal design for learning, etc. You can still submit a request if the service you are looking for isn’t listed. Click the 'Request Canvas Support' button to request Canvas support.

Popular request types include:

For students, help with

  • logging in
  • accessing course content
  • submitting assignments
  • checking grades

For instructors and administrators, help with

  • setting up a Canvas course
  • merging courses
  • user management
  • managing gradebooks
  • creating a development (sandbox) course
  • incorporating universal design principles
  • instructional design consultation
  • remote proctoring

Canvas third-party (LTI) integrations and non-CRN courses are not standard services. Requests should be submitted to our project queue using the following link: https://app.smartsheet.com/b/form/439f41414d5d4f6c93ea3cd36f074903 

Available To

UO affiliation

Requirements

This service has no additional requirements.

Documentation

See the Guides for Canvas.

Service Levels

You can expect a response to your request within one business day.

To report an outage, please use this Service Outage form.

To check whether there is a known outage, go to status.uoregon.edu.

Service Charges

There is no cost for this service.

Service Provider

UO Online and UO Information Services

Aliases

Learning Management System

Related Services

 

 
Request Canvas Support

Details

38635
Created
Fri 9/6/19 2:26 PM
Modified
Wed 7/1/20 2:04 PM