Canvas Support Services

Instructors and Graduate Employees will use this service to get support with Canvas and Instructional Design, Some of the areas of support are: Canvas tools, setting up a Canvas course site, help with instructional design, ensuring course accessibility and incorporating universal design for learning. You can still submit a request if the service you are looking for isn’t listed.

Note: Use the Zoom Support Service for any operational issues with Zoom.

For students, help with

  • logging in
  • accessing course content
  • submitting assignments
  • checking grades

For instructors and administrators, help with

  • setting up a Canvas course
  • merging courses
  • user management
  • managing gradebooks
  • creating a development (sandbox) course
  • incorporating universal design principles
  • instructional design consultation
  • remote proctoring

How to Create a Ticket

To request support click Create a Ticket (top right of the page) and provide the requested information. For most requests you will need to provide:

  • Short, 2-3 word title for your request.
  • Whether you are student, instructor, or administrator
  • Platform/device you are working on
  • What browser you are using
  • Course subject code
  • CRN of the course
  • Term of the course
  • Year of the course

Availability and Access

UO affiliation

You can expect a response to your request within one business day.

LTI Integrations: Canvas third-party (LTI) integrations and non-CRN courses are not standard services. Requests should be submitted to the Pre-discovery Questionnaire for Canvas Requests service.

Questions

If you have any additional questions view the Contact Technology Help page.

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Request Canvas Support

Details

38635
Created
Fri 9/6/19 2:26 PM
Modified
Mon 9/28/20 11:04 AM