Canvas Support Services

Instructors and Graduate Employees will use this service to get support with Canvas and Instructional Design, Some of the areas of support are: Canvas tools, setting up a Canvas course site, help with instructional design, ensuring course accessibility, and incorporating universal design for learning. You can still submit a request if the service you are looking for isn’t listed. If you would like In-Person Support please visit our new location in PLC Room 68 1415 Kincaid St, Eugene, Oregon 97403. We are open from 9:00 AM till 4:00 PM Monday through Friday.

You can check the current operational status and outages for Canvas and Panopto on the following service status pages:

For students, help with

  • logging in
  • accessing course content
  • submitting assignments
  • checking grades

For instructors and administrators, help with

  • setting up a Canvas course
  • merging course
  • user management
  • managing gradebooks
  • creating a development (sandbox) course
  • incorporating universal design principles
  • instructional design consultation

How to Create a Ticket

To request support click Request Canvas Support (top right of the page) and provide the requested information. For most requests you will need to provide:

  • Short, 2-3 word title for your request.
  • Whether you are a student, instructor, or administrator
  • Platform/device you are working on
  • What browser you are using
  • Course subject code
  • CRN of the course
  • Term of the course
  • Year of the course

Availability and Access

UO affiliation

You can expect a response to your request within three business days.

Questions

If you have any additional questions view the Contact Technology Help page.

[back to top]

 
Request Canvas Support

Related Articles (12)

Accessing Zoom Meetings Through Canvas
This article provides basic troubleshooting for accessing the "Zoom Meetings" tab in Canvas if the user has not already signed up for a Zoom account through the University of Oregon.
Add a Custom Link to the Canvas Course Navigation with the Redirect Tool
This article is designed to act as instructions on how to add a custom link (URL) to a Canvas course navigation using the Redirect Tool.
Canvas New Tool, Integration or LTI Request FAQ
This article answers to frequently asked questions about new LTI (tool) request for Canvas at the University of Oregon.
Canvas Support for Instructors
This page provides information to instructors about getting support using Canvas.
Canvas Support for Students
This page provides information to students about getting support using Canvas.
Community Canvas FAQ
Answers to frequently asked questions about the Community version of UO Canvas.
Enabling computer recording
Learn the steps in setting up your UO Zoom client to record Zoom meetings locally and uploading them to a hosting service (e.g., Dropbox, OneDrive, Canvas, or Panopto, among others).
Getting Started with ExPrep in Canvas
The ExPrep Grader is an automated grading tool for educators using Microsoft Excel in the classroom. ExPrep is integrated into Canvas as an external tool (LTI), and this tool is available in CRN courses offered by Lundquist College of Business.
iClicker
iClicker is a student response system that allows students to interact with polls using either personal devices (phones, tablets, laptops) or iClicker remotes.
LTI Tools Status in Canvas
This is the LTI tool status for Canvas.
Pope Tech Alternative Formats for Students in Canvas
This page provides information to students about the Pope Tech Alternative Formats in Canvas.
Tools for remote instruction
This article is designed to guide instructors to support documentation for various software services that can be used for remote instruction and collaboration.