Zoom Support

Use this service to request support or report issues with Zoom. You can request help with the following and you can still submit a ticket if your issue isn't listed:

Note: If your device is managed by your IT department, please contact your local IT support before installing Zoom

Visit our Zoom knowledge base for all related how-to and informational articles or get started with the Related Articles listed on the right side of this page.

To ensure that this is the correct service page for your needs, please consult the Zoom Support Structure and Access article before proceeding.

How to Create a Ticket

To request support click Request Help (top right of the page) and provide the following information:

  • Trouble logging in
  • Zoom Basics/Classroom Assistant Training
  • Help installing the Zoom application
  • Zoom Webinar
  • Other (provide details)
  • Description of your request

Availability and Access

Current UO faculty and staff as of March 17, 2020.

Current students as of March 23, 2020.

You can expect a response to your request within 6 business hours.

When requesting or purchasing a Zoom Webinar license, please expect the following lead times to allow adequate time for consulting, purchasing, and configuration:

  • Webinar Reservation: 5 business days
  • Webinar Purchase: 7 business days


If you have any additional questions view the Contact Technology Help page.

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Request Help

Related Articles (12)

Learn how to create a Zoom meeting in Outlook, in the Zoom application, or using Zoom through a web browser.
Zoom is a cloud-based videoconferencing tool for audio- and videoconferencing, chat, webinars, hosting large meetings, and more. Learn how to join a Zoom meeting, adjust your audio and video settings, use meeting controls, and share your screen
Learn how to install the Zoom application on your computer or mobile device.
Learn how to prevent and respond to Zoombombing — the disruption of a Zoom class or meeting with racist, misogynistic, or vulgar messages or images.
A how-to article that describes the steps in setting up your UO Zoom client to record Zoom meetings locally and uploading them to a hosting service (e.g., Dropbox, OneDrive, Canvas, or Panopto, among others).
Learn how to switch from a Zoom call to an incoming Teams call then return back to Zoom.
How to enable live transcription for Zoom calls.
This page includes a table that describes the features of collaboration tools available to UO affiliates.
This article explains the different Zoom account types available at the UO.
This article is designed to explain the support structure for Zoom and its plugin within Canvas, the UO's course management service and how to access its different features.
Zoom allows other designated users to schedule, start, and host meetings on your behalf.


Service ID: 42541
Tue 3/17/20 7:22 AM
Tue 12/19/23 5:07 PM