Zoom Support

Use this service to request support or report issues with Zoom. You can request help with the following and you can still submit a ticket if your issue isn't listed:

Note: If your device is managed by your IT department, please contact your local IT support before installing Zoom

Visit our Zoom knowledge base for all related how-to and informational articles or get started with the Related Articles listed on the right side of this page.

To ensure that this is the correct service page for your needs, please consult the Zoom Support Structure and Access article before proceeding.

How to Create a Ticket

To request support click Request Help (top right of the page) and provide the following information:

  • Trouble logging in
  • Zoom Basics/Classroom Assistant Training
  • Help installing the Zoom application
  • Zoom Webinar
  • Other (provide details)
  • Description of your request

Availability and Access

Current UO faculty and staff as of March 17, 2020.

Current students as of March 23, 2020.

You can expect a response to your request within 6 business hours.

When requesting or purchasing a Zoom Webinar license, please expect the following lead times to allow adequate time for consulting, purchasing, and configuration:

  • Webinar Reservation: 5 business days
  • Webinar Purchase: 7 business days

Questions

If you have any additional questions view the Contact Technology Help page.

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