Zoom Support

Use this service to request support or report issues with Zoom. You can request help with the following and you can still submit a ticket if your issue isn't listed:

Note: If your device is managed by your IT department, please contact your local IT support before installing Zoom

Visit our Zoom knowledge base for all related how-to and informational articles or get started with the "Related Articles" listed on the right side of this page.

How to Create a Ticket

To request support click Request Help (top right of the page) and provide the following information:

  • Trouble logging in
  • Zoom Basics/Classroom Assistant Training
  • Help installing the Zoom application
  • Zoom Webinar
  • Other (provide details)
  • Description of your request

Availability and Access

Current UO faculty and staff as of March 17, 2020.

Current students as of March 23, 2020.

You can expect a response to your request within 6 business hours.


If you have any additional questions view the Contact Technology Help page.

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