Installing the Zoom Application

Note: If your device is managed by your IT department, please contact your local IT support before installing Zoom.

 Starting May 31, you won't be able to connect to meetings with Zoom version 4 or earlier.

To update Zoom on your computer, open the Zoom application, click on your picture (or initials) in the upper right, select Check for Updates, and install any updates when prompted. Zoom version 5 is required after May 30 to improve meeting security. (If your computer is managed by your IT department, they will update Zoom for you.)


Installing the Zoom application on your computer or mobile device provides you with additional settings, such as virtual backgrounds or audio settings, that may not be available from the Zoom web portal. For instructions on how to install the Zoom application, see below.


Note: If you are installing Zoom on MacOS 10.14 Mojave or MacOS 10.15 Catalina, your OS will ask for permissions to allow Zoom to operate correctly. Refer to Zoom's article, "Using Zoom with MacOS," to ensure the needed permissions are enabled.

Installing Zoom on Your Computer

  1. Go to the Zoom web portal log in page at
  2. At the bottom, click on the Download Client link
  3. The installer appropriate for your operating system will begin downloading
  4. Once the download is complete, run the installer and walk through the installation steps.

Installing Zoom on Your Mobile Device



  1. Open the App Store on your iOS device
  2. Search for Zoom Cloud Meetings
  3. Click the Get or Download button
  4. Follow the download prompts on your screen to download the application


  1. Open the Google Play Store
  2. Search for Zoom Cloud Meetings
  3. Click on Install
  4. Follow the download prompts on your screen to download the application

After you've installed the Zoom application, you can start the Zoom application and sign-in.

Note: If you are experiencing issues with the performance of the Zoom app, please check the status of your internet service provider, as well as your local network or wireless access point(s), before submitting a ticket.

To request help, submit a ticket via the Zoom Support service.

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Article ID: 101628
Mon 3/16/20 3:10 PM
Wed 5/20/20 11:59 AM

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