How to Get Help

Start a live chat session with the Technology Service Desk.

  Request Help Online
Submit a help request through our Service Catalog.
The Service Catalog lets you pick a category and request help. Just log in, answer a few questions, and your request will be routed to the right support group.

Find self-help solutions and information in our Knowledge Base.
The Knowledge Base contains how-to guides, troubleshooting information, and answers to common questions.

  Contact Us
Contact IT support staff in person or by phone during business hours.

You can search the entire portal, search the Knowledge Base, or search the Service Catalog.

Other help for current students, faculty, and staff

Help for prospective students, alumni, former employees, and the general public

The Technology Service Desk provides technology help to current students, faculty, and staff at the University of Oregon.

Please note that our service availability has changed to align with the University of Oregon's actions to reduce the spread of COVID-19.

Contact support via chat or ticket, 8 am to 10 pm PST; 7 days a week

Chat at
Submit a ticket via the service catalog

Or leave us a voicemail from 8 am to 7 pm PST; Mon-Fri at 541-346-HELP (4357). We will returns calls promptly and in the order received.