How to Get Help

  Request Help Online
Submit a help request through our Service Catalog.
The Service Catalog lets you pick a category and request help. Just log in, answer a few questions, and your request will be routed to the right support group.

Find self-help solutions and information in our Knowledge Base.
The Knowledge Base contains how-to guides, troubleshooting information, and answers to common questions.

  Contact Us
Contact IT support staff in person or by phone during business hours.

You can search the entire portal, search the Knowledge Base, or search the Service Catalog.

Other help for current students, faculty, and staff

Help for prospective students, alumni, former employees, and the general public

The Technology Service Desk is open 6:00 a.m. to 2:00 a.m. Pacific Time every day. Call 541-346-HELP or chat at The Service Desk provides technology help to current students, faculty, and staff at the University of Oregon.

Use this portal to contact Information Services (including the Technology Service Desk), College of Design Technology Services (formerly AAA IT), School of Journalism and Communications (SOJC) IT Services, Division of Student Life IT (SAIT) and Housing IT.