Campus Virtual Lab Support

Use this service to request support for the Campus Virtual Labs. Reasons to request support:

  • Can't connect
  • The lab is slow or not behaving correctly
  • Requesting access to high performance computing lab
  • Having trouble launching an application
  • Need an application installed
  • An application is not configured or working properly
  • Faculty requesting access for class
  • Others (please describe)

See the Virtual Computer Lab article (right side of page) for a list of available software and other information.

How to Create a Ticket

To request support click Request Lab Support (top right of the page) and provide the requested information.

Availability and Access

Open Lab: Any student or faculty may use this lab for coursework or instructional purposes. To use the main lab, visit the VMware Horizon page and log in with your Duck ID.

High Performance Lab: Access is available by request for certain courses or demonstrated need.

Adobe Classroom: Access is available to classes that teach Adobe software on request.

Applications are for use in conjunction with classes. Staff or faculty should not use these resources to perform business for the UO.

Support does not include how to use an application beyond ensuring the software runs correctly and is configured as expected by lab administrators and faculty.

Questions

If you need help using any of the software in the labs, contact the Technology Service Desk at 541-346-4357 (6-HELP) or Live Chat Help.

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Request Lab Help

Details

Service ID: 42572
Created
Wed 3/18/20 9:01 AM
Modified
Wed 10/14/20 11:02 AM