Use this service to request support for the Campus Virtual Labs. Reasons to request support:
- Can't connect
- The lab is slow or not behaving correctly
- Having trouble launching an application
- Need an application installed
- An application is not configured or working properly
- Others (please describe)
See the Virtual Computer Lab article (right side of page) for a list of available software and other information.
How to Create a Ticket
To request support click Request Lab Support (top right of the page) and provide the requested information.
Availability and Access
UO-Open Lab: Any student or faculty may use this lab for coursework or instructional purposes. To use the main lab, visit the VMware Horizon page and log in with your Duck ID.
Applications are for use in conjunction with classes. Staff or faculty should not use these resources to perform business for the UO.
Support does not include how to use an application beyond ensuring the software runs correctly and is configured as expected by lab administrators and faculty.
While staff endeavor to fix issues in the lab as quickly as possible, our management tools often do not allow for rapid turnaround times. Some applications do not work as reliably or normally in a virtual system as they would in a regular computer lab. If an application is not working correctly for you in the virtual lab, our best advice will be to use the application in one of your department's computer labs, or in one of the general-use campus labs such as in the EMU or UO Libraries. The UO does not support this lab as a complete replacement for the resources of a physical lab space, and classes should not be held that solely depend on the availability of the Virtual Lab.
Questions
If you need help using any of the software in the labs, contact the Technology Service Desk at 541-346-4357 (6-HELP) or Live Chat Help.
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