Desktops & Devices Support

This service allows your supported IT department or the Technology Service Desk to be notified of any issue relating to operational use of employee or student computers, laptops, or other devices.

Issues can include, but are not limited to, computer failing to boot up, monitors not working correctly, keyboard not working correctly, strange behavior while using the computer.

Device/Application
  • 3rd Party Applications: Adobe, Cyberduck, Office 365, One Drive, SPSS, Bootcamp, Time Machine
  • Browser Support: Edge, Firefox, Google Chrome, Internet Explorer, and Safari
  • Email: Email quotas, IMAP/SMTP Configuration, Mailman, Mac Mail, Outlook, Proofpoint, Thunderbird, Webmail, Email Security and Phishing
  • Malware/Virus Removal and Prevention
  • Mobile Devices: Android, iOS
  • Networking: Wireless, Wired, Eduroam, and VPN
  • Operating Systems: Windows, macOS
  • Site License Software: ArcGIS, DuckWare Applications, JMP, LabVIEW, Mathematica, Matlab, McAfee VirusScan, SPSS, Shell, Code42/CrashPlan
  • Web Applications: Qualtrics, pages.uoregon.edu, Shibboleth logins, UO Blogs

How to Create a Ticket

If these issues are affecting you, please click on the Create a Ticket button on this page and include a the name of the device/application general description of the issue.

Availability and Access

All Students, Faculty, and Staff

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Create a Ticket

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