Email and Calendar Help

Use this service to request help with with your email or calendar. You can request help with the following and you can still submit a ticket if your issue isn't listed:

  • Switching from Webmail to UOmail
  • Configuring an email program (e.g. Outlook)
  • Calendar issues or assistance
  • Using or managing email
  • Not receiving email and/or email is missing from inbox
  • Updating my password in my email program
  • Other request (include details)

Visit our Email knowledge base for all email-related how-to articles or see Related Articles located on the right of this page.

How to Create a Ticket

To request support for click Create a Ticket (top right of the page) and provide the following required information.

  1. Short, 2-3 word title for your request.
  2. What you need help with
  3. How are you accessing email (email program or a web browser)
  4. What browser or email program you are using.
  5. Detailed description of your issue/request.

Availability and Access

UO Affiliation

You can expect a response within 6 business hours.

You can find out which email system you are using by going to Duck ID Self-Service, selecting "Manage Your Duck ID," and logging in. Information about your email will be listed at the bottom of the grey box.


If you have any additional questions view the Contact Technology Help page.

[back to top]

Create a Ticket

Related Articles (8)

Find out which email system you're using, how to access it online, and which email programs are supported.
The following examples are best practices for managing a calendar in UOmail.
Adding a profile photo in Exchange and UOmail.
Generic information on email client settings.
This page answers common questions about lifetime email forward for graduating students from their UO email address.
Step-by-step instructions for setting up your email in Android Mail on your mobile device of cell phone.
Step-by-step instructions for setting up your email in Outlook for iOS.
This article describes how to create a group in UOmail.


Service ID: 37001
Tue 7/9/19 3:20 PM
Thu 9/22/22 1:10 PM