Email and Calendar Help

Service Description

The University is moving to one consolidated email system, UOmail. However, during the transition period, there are three systems:  Webmail, Exchange, & UOmail.  Each system has unique features and availability.

Note! If you are requesting Send As Privileges see the requirements section below..

Click on the Request Help button for assistance with email and or other features of Webmail, Exchange or UOmail.

Available To

Email is available to individuals currently affiliated with the UO.


Users must have a DuckID account and be currently affiliated with the UO.

Exchange email users may require Send As permission for another exchange mailbox.  Use the Send As permission to configure a mailbox so that users other than the mailbox owner can use that mailbox to send messages. After this permission is granted, any messages that are sent from the mailbox will appear as if they were sent by the mailbox owner.

Before requesting Send As privileges to a user mailbox, please perform the following steps:

  1. Create an AD Group in your OU with a name similar to ‘IS.EXCH.[USERNAME].SendAs’ or identify an existing Group for this purpose. The [USERNAME] should match the username of the account you are adding Send As permissions to.
  2. Grant that group full mailbox access to the account it needs Send As permission to.

Using a group to define these Send As permissions allows you to control who gets Send As access in the future by simply managing the membership of the group. 

After you have completed these tasks, click on the Request Help button for assistance with Send As requests

Accessing the Service

Each email system is accessed via specific addresses and clients.

You can find out which email system you are using by going to Duck ID Self-Service, selecting "Manage Your Duck ID," and logging in. Information about your email will be listed at the bottom of the grey box.

Anyone who claims their DuckID account after July 16th will use UOmail.  This includes all new faculty, staff, and students.

Additional information can be found here: Setting up your email


Visit our Email knowledge base for all email related how-to articles or see Related Articles located on the right of this page.

Support Contact

To contact your local department support or the Technology Service Desk, click on the Request Help button on this page

Service Levels 

Available 24/7, with regularly scheduled maintenance work on Tuesdays between 5:00am and 7:00am Pacific Time.

To check the status of this service, go to

To report an outage, please use this Service Outage form.

Service Provider

Information Services


Email, Webmail, UOmail, Exchange