Use this service to request Smartsheet support, including but not limited to:
- New licensed account
- Upgrade unlicensed account to licensed account
- Transfer existing license to someone else
- Add Group Admin permission
- Terminate license
- Report an issue
See the following for more information:
Automatic Renewal Notice
Important: Smartsheet licenses will automatically be renewed at the Smartsheet annual renewal date unless we receive notice by the license cancellation deadline that a license or licenses should not be renewed.
- Smartsheet Annual Renewal Date: July 1st
- License Cancellation Deadline: Third Friday in June
You can request cancellation of a license by either:
- Submitting a help request by clicking Create a Ticket on this page.
- Responding to the annual License Renewal Confirmation email sent out to billing managers and IT managers each year.
How to Create a Ticket
To request support click Create a Ticket (top right of the page) and provide the requested information.
Licensed accounts are for individuals who will need to build/create sheets, reports, dashboards, etc., in Smartsheet. For new licensed account requests, account upgrade requests, and license transfer requests, you will need to provide a fund index code to charge the license fee.
Cost
Currently, the cost of a Smartsheet license is $450.00 per user per year. The cost of the license is prorated through June 30 each year.
Availability and Access
UO affiliation (faculty, staff, and some students)
You can expect this service to be completed in 15 business days.
Questions
If you have any additional questions view the Contact Technology Help page.
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