Dropbox Support

Use this service to request support for Dropbox, including, but not limited to:

  • Login and other issues
  • Help with Dropbox app installation
  • Transitioning personal Dropbox account to UO Dropbox
  • Faculty and staff may request these additional UO Dropbox services: (see Dropbox Services for Faculty/Staff article)
    • Managing groups
    • Managing Team

See the Dropbox Knowledge Base for all Dropbox self-help articles.

How to Create a Ticket

To request support for click Create a Ticket (top right of the page) and provide the requested information.

Availability and Access

Current UO faculty, staff, and students

Note: If your device is managed by your IT department, please contact your local IT support before installing Dropbox.


If you have any additional questions view the Contact Technology Help page.

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Create a Ticket

Related Articles (13)

How to access Dropbox files offline when not connected to Wi-Fi or data.
For unit IT Administrators, this article describes how to synchronize AD Security Groups with Dropbox.
Common questions and answers surrounding UO's Dropbox offering. Who does and doesn't have access. What that access means. etc.
Information about Dropbox quotas and file size limits when uploading files.
Faculty and staff may request these additional UO Dropbox services: user-managed and university-managed Dropbox Groups and Dropbox Teams
Get started using UO's Dropbox service.
How to sync Dropbox files across devices.
Instructions for downloading Dropbox to a personal computer or UO-owned computer which is not managed by your IT department.
Guidance on what to share and how to share and stop sharing files in Dropbox
How can I permanently delete my files from my Dropbox account?
In this article, learn how to transfer files to and from the cloud using the Rclone tool. This article uses Dropbox in it's examples, but can be used with many other cloud providers as well.
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Service ID: 42700
Tue 3/24/20 11:34 AM
Tue 3/26/24 2:03 PM