CPE General IT Support

CPE Staff use this service to request support of any issues preventing operational use of laptop and desktop devices, peripherals, and other devices, including but not limited to:

  • Laptops
  • Monitors
  • Printers
  • Copiers and printers
  • Keyboards and Mice
  • Mobile Devices
  • Networking issues: Wired, wireless, eduroam, guest, VPN
  • Adobe
  • Microsoft
  • Operating Systems (macOS, apple iOS)
  • McAfee, Crashplan/Code42/Tevis
  • Web Browsers
  • Telecom/Teams Calling/AWS

How to Request Support

To request support click Create a Ticket (top right of the page) and provide the requested information.

  • Title, short description of the issue
  • If a website is involved, include the URL and browser being used
  • Error messages that appear should be submitted as a screenshot, including the entire screen and the application that generated the error.
  • Type of Device or Software
  • Describe in detail what issue you’re experiencing
  • Describe any steps that you’ve tried to resolve the issue
  • Let us know how long this has been an issue
  • Are you aware of anyone else experiencing this issue?
  • Does this happen on campus, remote or both?

Availability and Access

You can expect a response to your request within two to three business days.

Before submitting a request please:

  • Check status.uoregon.edu for various UO service issues
  • Restart the application
  • Restart the device (laptop, printer, etc.)
    • Please do not restart Fleet Copiers

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Request Support


Service ID: 51447
Thu 12/8/22 8:46 AM
Tue 2/14/23 10:28 AM