CPE Staff use this service to request support of any issues preventing operational use of laptop and desktop devices, peripherals, and other devices, including but not limited to:
- Laptops
- Monitors
- Printers
- Copiers and printers
- Keyboards and Mice
- Mobile Devices
- Networking issues: Wired, wireless, eduroam, guest, VPN
- Adobe
- Microsoft
- Operating Systems (macOS, apple iOS)
- McAfee, Crashplan/Code42/Tevis
- Web Browsers
- Telecom/Teams Calling/AWS
How to Request Support
To request support click Create a Ticket (top right of the page) and provide the requested information.
- Title, short description of the issue
- If a website is involved, include the URL and browser being used
- Error messages that appear should be submitted as a screenshot, including the entire screen and the application that generated the error.
- Type of Device or Software
- Describe in detail what issue you’re experiencing
- Describe any steps that you’ve tried to resolve the issue
- Let us know how long this has been an issue
- Are you aware of anyone else experiencing this issue?
- Does this happen on campus, remote or both?
Availability and Access
You can expect a response to your request within two to three business days.
Before submitting a request please:
- Check status.uoregon.edu for various UO service issues
- Restart the application
- Restart the device (laptop, printer, etc.)
- Please do not restart Fleet Copiers
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