Microsoft Teams Support

Use this service to request support for Microsoft Teams, including but not limited to:

  • Audio calling or Teams calling with dial pad
  • Videoconferencing
  • Chat (instant messaging)
  • Collaboration, including team creation and management
  • Presence
  • Screen sharing
  • And more!

See the Related Articles on this page (on the right or below) for information about installing and setting up Microsoft Teams on various operating systems.

How to Create a Ticket

To request support, click Create a Ticket (top right of the page) and provide the requested information.

Availability and Access

Current UO affiliation

Microsoft Teams is expected to be available 24 hours a day, 7 days a week, 365 days a year.

If your computer is managed by IT staff in your unit, please consult them before trying to install Microsoft Teams.

Questions

If you have any additional questions, view the Contact Technology Help page.

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Related Articles (41)

Best Practice Recommendations for Teams
Best practices recommendations and guidelines for using Microsoft Teams.
Blocking a contact in Microsoft Teams
This article will guide you through the steps to block a contact (i.e., spam caller, etc.)
Call Answering Rules and Call Groups
How do I set how calls interact with my Teams experience? Can I make call groups? (This article includes a quick reference guide.)
Call Answering Rules and Call Groups video tutorial
This short video tutorial will guide you through how to navigate the call answering rules and call groups settings in Microsoft Teams.
Call forwarding in Microsoft Teams
Learn how to forward calls to another extension, an outside phone line (like a personal phone), or to voicemail.
Call Groups and Call Queues in Microsoft Teams
An overview of call groups and call queues in Microsoft Teams.
Call Management: Hold and Transfer
How do I place a call on hold or transfer to another contact? (This article includes a quick reference guide.)
Call quality in Microsoft Teams
Learn some quick troubleshooting tips for call quality problems. Plus, learn about the Call Health panel in Teams.
Caller ID in Microsoft Teams
Learn how caller ID works in Microsoft Teams.
Calling scenarios in Microsoft Teams
Scenarios for calling through Microsoft Teams: calling a UO colleague, calling outside UO, and for someone calling you.
Calling through Microsoft Teams
How to place a call through Microsoft Teams.
Configuring your voicemail greeting
How do I configure my voicemail greeting in Teams calling? (This article includes a quick reference guide.)
Creating a Microsoft Teams meeting
Creating a Microsoft Teams meeting through Microsoft Teams, Outlook for Windows, Outlook for Mac, and Outlook on the web.
Delegate Settings
How do I assign someone to be my call delegate and what settings do I have as a delegate? (This article includes a quick reference guide.)
Delegate Settings video tutorial
This short video tutorial will guide you through how to navigate and configure delegate settings within Microsoft Teams.

Details

Service ID: 32268
Created
Wed 1/16/19 8:29 AM
Modified
Tue 11/14/23 5:01 PM