Question
How do I place a call on hold or transfer to another contact?
Quick reference guide
Please consult this quick reference guide below.
You may enlarge the guide by clicking on the image or download the file by clicking the file title from the Attachments panel on the right.
Information
Place a Call on Hold
From the three-dot more options menu, select Hold.
A resume button will appear in the control bar when you have placed a call on hold. Tap Resume to retrieve a call from hold.
Transfer
From the three-dot more options menu, select Transfer.
Search for the recipient by name (if they are internal) or dial a number to transfer the call to an external recipient.
Tap Transfer to send the call to an internal recipient via Teams.
Transfer to a recipient's voicemail or alternative phone number by clicking on the drop-down menu next to Transfer. Have the caller sent back if the transfer recipient is unavailable.
Note: This feature will be grayed out (not available) when the option to Ring back if there's no answer is enabled.
Consult then transfer
From the three-dot more options menu, select Consult then transfer.
- Search for the recipient by name (if they are internal} or dial a number to consult with an external recipient.
- If the recipient is internal, select Chat to start a chat with them. • If an audio call is preferred, click the drop-down next to the Chat button to initiate a call instead.
- If the recipient is external, click Consult.
- A separate (chat or call} window will appear. Select the appropriate transfer option from the upper-right corner when your consultation is complete to transfer the call to the recipient via Teams.
- Access more phone numbers for an internal recipient by clicking on the drop-down next to transfer.
Links to Additional Content
For additional guides, please consult the Quick Reference Guides category for Teams calling.