Question
How do I place a call on hold or transfer to another contact?
Quick reference guide
Please consult this quick reference guide below.
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Information
Place a Call on Hold
From the three-dot more options menu, select Hold.

A resume button will appear in the control bar when you have placed a call on hold. Tap Resume to retrieve a call from hold.

Transfer
From the three-dot more options menu, select Transfer.

Search for the recipient by name (if they are internal) or dial a number to transfer the call to an external recipient.
Tap Transfer to send the call to an internal recipient via Teams.

Transfer to a recipient's voicemail or alternative phone number by clicking on the drop-down menu next to Transfer. Have the caller sent back if the transfer recipient is unavailable.

Note: This feature will be grayed out (not available) when the option to Ring back if there's no answer is enabled.
Consult then transfer
From the three-dot more options menu, select Consult then transfer.

- Search for the recipient by name (if they are internal} or dial a number to consult with an external recipient.
- If the recipient is internal, select Chat to start a chat with them. • If an audio call is preferred, click the drop-down next to the Chat button to initiate a call instead.

- If the recipient is external, click Consult.
- A separate (chat or call} window will appear. Select the appropriate transfer option from the upper-right corner when your consultation is complete to transfer the call to the recipient via Teams.
- Access more phone numbers for an internal recipient by clicking on the drop-down next to transfer.
Links to Additional Content
For additional guides, please consult the Quick Reference Guides category for Teams calling.