Information about the calling features within Microsoft Teams.

If you're having calling or call configuration issues, try signing out then signing back in first before submitting a support ticket.

Categories (3)

Quick Reference Guides for Teams Calling.

Video tutorials covering features of Teams Calling.

Training webinars for departments, programs, or administrative units that are in the Teams calling migration process.

Articles (22)

Pinned Article Calling through Microsoft Teams

How to place a call through Microsoft Teams.

Pinned Article Enabling Location Settings for the Microsoft Teams app

This article will guide you through how to enable location settings or services for Microsoft Teams based on your device or computer's operating system.

Pinned Article Microsoft Teams calling FAQ

Answers to frequently asked questions about the Teams calling service within Microsoft Teams.

Blocking a contact in Microsoft Teams

This article will guide you through the steps to block a contact (i.e., spam caller, etc.)

Call Answering Rules and Call Groups

How do I set how calls interact with my Teams experience? Can I make call groups? (This article includes a quick reference guide.)

Call forwarding in Microsoft Teams

This article is intended to guide Teams calling users through the process of forwarding calls to another extension, an outside phone line (like a personal phone), or to voicemail.

Call Groups and Call Queues in Microsoft Teams

An overview of call groups and call queues in Microsoft Teams.

Call Management: Hold and Transfer

A quick reference guide on how to place a call on hold, how to transfer, and how to consult then transfer. (This article includes a quick reference guide.)

Call quality in Microsoft Teams

Learn some quick troubleshooting tips for call quality problems in Microsoft Teams. In addition, learn about the Call Health panel in Teams, which shows real-time data about the audio, video, and network capabilities during meetings and calls — data that can help IT staff diagnose problems.

Calling scenarios in Microsoft Teams

Scenarios for calling through Microsoft Teams: calling a UO colleague, calling outside UO, and for someone calling you.

Configuring your voicemail greeting

How do I configure my voicemail greeting in Teams calling? (This article includes a quick reference guide.)

Delegate Settings

How do I assign someone to be my call delegate and what settings do I have as a delegate? (This article includes a quick reference guide.)

Forwarding and Downloading Voicemail Messages from Microsoft Teams

This article explains how to forward and download a voicemail message along with a video clip about voicemail in email from our comprehensive training video.

Guidance about calling 911 in Microsoft Teams

Learn about whether to use Microsoft Teams to dial 911 for emergency calls and how to optimize 911 call routing if you do.

Manage Contacts and Speed Dial

How do I manage my contacts and speed dial contacts using Microsoft Teams? (This article includes a quick reference guide.)

Managing Notifications for Teams Calling

This article is intended to provide an overview of the different settings that impact when you are notified of incoming calls in Microsoft Teams. Quiet time, syncing with Outlook, setting up a secondary ringer, adjusting notifications during meetings, and call forwarding are all addressed here.

Managing Quiet Hours with Call Forwarding and Do Not Disturb

How do I manage quiet hours in Microsoft Teams? (This article includes a quick reference guide.)

Participating in a Call Queue

How do I participate in a call queue? (This article includes a quick reference guide.)

Scheduling Out of Office in Microsoft Teams

This article is designed to guide Teams users through the process of scheduling out of office notifications within Microsoft Teams.

Teams Calling Dial Pad and Multiparty Calls

How do I use the dial pad in Teams calling? How do I make multiparty calls? (This article includes a quick reference guide.)

Teams calling transition schedule 2022

Schedule for UO departmental transitions to Teams calling in 2022.

Voicemail in Microsoft Teams

This article is intended to guide Teams calling users through the process of setting up their voicemail for within Microsoft Teams.