Information about the calling features within Microsoft Teams.

If you're having calling or call configuration issues, try signing out then signing back in first before submitting a support ticket.

Categories (3)

Quick Reference Guides

Printable quick reference guides about select features of Teams Calling.

Video Tutorials

Video tutorials covering features of Teams Calling.

Training Webinars

Training webinars for departments, programs, or administrative units that are in the Teams calling migration process.

Articles (25)

Pinned Article Calling through Microsoft Teams

How to place a call through Microsoft Teams.

Pinned Article Enabling Location Settings for the Microsoft Teams app

Learn how to enable location settings and location services for Microsoft Teams.

Pinned Article Microsoft Teams calling FAQ

Answers to frequently asked questions about the Teams calling service within Microsoft Teams.

Adjusting notifications during meetings in Teams

Learn how to adjust notification settings in Microsoft Teams while you are in a Teams call or meeting.

Blocking a contact in Microsoft Teams

This article will guide you through the steps to block a contact (i.e., spam caller, etc.)

Call Answering Rules and Call Groups

How do I set how calls interact with my Teams experience? Can I make call groups? (This article includes a quick reference guide.)

Call forwarding in Microsoft Teams

Learn how to forward calls to another extension, an outside phone line (like a personal phone), or to voicemail.

Call Groups and Call Queues in Microsoft Teams

An overview of call groups and call queues in Microsoft Teams.

Call Management: Hold and Transfer

How do I place a call on hold or transfer to another contact? (This article includes a quick reference guide.)

Call quality in Microsoft Teams

Learn some quick troubleshooting tips for call quality problems. Plus, learn about the Call Health panel in Teams.

Caller ID in Microsoft Teams

Learn how caller ID works in Microsoft Teams.

Calling scenarios in Microsoft Teams

Scenarios for calling through Microsoft Teams: calling a UO colleague, calling outside UO, and for someone calling you.

Configuring your voicemail greeting

How do I configure my voicemail greeting in Teams calling? (This article includes a quick reference guide.)

Delegate Settings

How do I assign someone to be my call delegate and what settings do I have as a delegate? (This article includes a quick reference guide.)

Forwarding and Downloading Voicemail Messages from Microsoft Teams

Learn how to forward and download a voicemail message. This article includes a video clip about voicemail in email.

Guidance about calling 911 in Microsoft Teams

Learn about whether to use Microsoft Teams to dial 911 for emergency calls and how to optimize 911 call routing if you do.

Manage Contacts and Speed Dial

How do I manage my contacts and speed dial contacts using Microsoft Teams? (This article includes a quick reference guide.)

Managing Notifications for Teams Calling

An overview of settings related to notifications of incoming calls in Microsoft Teams.

Managing Quiet Hours with Call Forwarding and Do Not Disturb

How can I prevent incoming Microsoft Teams calls from disturbing me? (This article includes a quick reference guide.)

Participating in a Call Queue

How do I participate in a call queue? (This article includes a quick reference guide.)

Phone collection bin locations

Locations of phone collection bins for the November 16 transition to Teams calling.

Scheduling Out of Office in Microsoft Teams

Learn how to schedule out-of-office notifications in Microsoft Teams.

Teams Calling Dial Pad and Multiparty Calls

How do I use the dial pad in Teams calling? How do I make multiparty calls? (This article includes a quick reference guide.)

Teams calling transition schedule 2022

Schedule for UO departmental transitions to Teams calling in 2022.

Voicemail in Microsoft Teams

Learn how to set up your voicemail in Microsoft Teams and check your voicemail messages.