Voicemail in Microsoft Teams

Overview

Learn how to set up your voicemail in Microsoft Teams and check your voicemail messages.

Table of Contents

Setting up voicemail

Please go to the appropriate section below for your use case.

For the desktop or web application

Select Settings from the menu (three dots) button

Teams Settings menu

Select Calls, then scroll to the Voicemail section.

Calls Settings screen with Voicemail section highlighted

Now, you have some choices:

Voicemail Configuration Settings annotated numerically by feature

  1. You can record a voicemail greeting. This will trigger a call to your voicemail where you can record a message. Follow the prompts on your call to finish.
  2. You can enter a text greeting. This text greeting will be read by the system for anyone who leaves you a message. This can be used in lieu of a recorded greeting.
  3. You can change the language of your greeting. English (United States) is the default setting.
  4. Also, since Teams is connected to your Outlook email account, you can have a separate text-to-speech message in place for when your status is set to Out of Office.

For the mobile application

Select Settings, then Calling

Mobile settings with Calling highlighted

Scroll to the Voicemail section and select Change voicemail greeting to record a voicemail greeting. This will commence a phone call to record a greeting.

Mobile voicemail settings highlighted

Checking your voicemail messages

Once voicemail is configured, voicemail messages will show in the Calls view with audio playback and transcript. It will also appear in your email as a message.

From the desktop or web application

Go to the Calls screen then select the Voicemail tab in the middle panel.

Select Calls then choose Voicemail

When you select the message, audio playback and the transcript will appear in the right-hand panel. If the audio was clear enough, the transcript will appear in the message screen.

Select a voicemail message and its audio recording and transcript is highlighted

From the mobile application

Go to the Calls screen then select the Voicemail icon in the upper-right corner.

Voicemail icon in Mobile highlighted

Select the message you want to listen to in order to play it. If the audio was clear enough, the transcript will appear in the message screen and in the notification of a new message.

Voicemail message highlighted

Voicemail for delegates

Note: This is a workaround as there is no way within Teams for a delegate to receive voicemail from their manager. The steps below assume that you use Outlook for your email client as it is the UO-supported mail client.

Whenever a voicemail message is left within Microsoft Teams, the owner of the phone number will receive a notification in Teams and a message in their email inbox. In order to delegates to review the voicemail messages of their managers, their manager will need to forward those voicemails to them.

In Outlook, there are a couple of options.

  1. A forwarding rule can be setup so that all email is forwarded to your delegate's email address. Consult the Forwarding Your Email article for more information.
  2. An inbox rule can be implemented to forward the voicemail email notifications to the delegates:  Consult the UOmail: Using Outlook on the web article for more information.
    1. Note: Setting up an inbox rule in Outlook on the web will carry over to your desktop applications (for Windows and macOS)
    2. Also Note: For the inbox rule:
      1. Choose to set it up with the Subject line of the email with the term Voice Mail 
      2. Select Forward To and enter the delegate's email address
      3. Select Save

Once configured, voicemail notifications will appear in the delegate's inbox.

Details

Article ID: 140384
Created
Wed 1/5/22 4:41 PM
Modified
Fri 9/2/22 8:56 AM

Related Articles (1)

This short video tutorial will guide you through how to use and configure voicemail in Microsoft Teams.

Related Services / Offerings (2)

Microsoft Teams is a communication and collaboration service that is part of Microsoft Office 365.
This service provides voice services support for employees and, upon request, for UO students living in university residence halls.