- Knowledge Base
- Teaching, Learning, Classrooms, and Labs
- Classrooms and Labs
Information about UO's virtual computer labs, including how to access them and what software is available.
- Knowledge Base
- Software and Apps
- Adobe Creative Cloud
Instructions on how to request Adobe Creative Cloud services for self-service option.
- Knowledge Base
- Email, Calendar, and Collaboration
- Collaboration
- Microsoft Teams
- Teams Calling
Schedule for UO departmental transitions to Teams calling in 2022.
- Knowledge Base
- Network and Wireless
- UO Secure
Learn how to connect to UO Secure and stay connected.
- Knowledge Base
- Teaching, Learning, Classrooms, and Labs
- Classrooms and Labs
- Knowledge Base
- Teaching, Learning, Classrooms, and Labs
- Classrooms and Labs
Information about computer labs on UO campuses, including locations, hours, and COVID-19 protocols.
- Knowledge Base
- Email, Calendar, and Collaboration
- Email
- Using Your Email
Learn how to schedule sending an email at a future time.
- Knowledge Base
- Business Applications
- Integrated Data and Reporting (IDR) - Cognos
University of Oregon units may want to maintain their own IDR Cognos Departmental Folders in which to keep reports they have developed for internal use. In addition, within the departmental folder, they may want to create additional folders to organize and manage access to the reports.
- Knowledge Base
- Email, Calendar, and Collaboration
- Email Lists and Groups
This article describes how to create a group in UOmail.
- Knowledge Base
- Software and Apps
- Department Software
- Self-Install Software Options
- Knowledge Base
- Telephones, Radios, and Television
- Telephones and Voicemail
Information about Amazon Connect especially highlighting changes from our older Avaya system.
- Knowledge Base
- IT Support Contact Information
The User Support Services (USS) - Technology Service Desk (Tech Desk, TSD) is committed to supporting University-affiliated students, faculty, and staff with their computing needs.
- Knowledge Base
- Email, Calendar, and Collaboration
- Email
- Setting Up Your Email
This article details how to set up and manage your university email on the Outlook application for Android.
- Knowledge Base
- Telephones, Radios, and Television
- Telephones and Voicemail
Information about unsolicited and undesirable telephone spam and spoofing. Spoofing means that the caller has falsified their caller ID. Be wary of all unsolicited contact. Do not divulge sensitive or personal information for any unsolicited contact.
- Knowledge Base
- Business Applications
Instructions on how to install the AppWorx client on both Mac and PC.
- Knowledge Base
- Business Applications
- Integrated Data and Reporting (IDR) - Cognos
Training for the use of IDR Cognos is available remotely via MS Teams or Zoom meetings. Simply open an IDR service ticket to start the process.
- Knowledge Base
- Business Applications
- Integrated Data and Reporting (IDR) - Cognos
This KB article will provide the IDR Cognos User Training document that is used in the training provided by the IDR Team.
- Knowledge Base
- Business Applications
- Integrated Data and Reporting (IDR) - Cognos
This KB article will provide the IDR Cognos Report Writer Training document that is used in the training provided by the IDR Team.
- Knowledge Base
- Email, Calendar, and Collaboration
- Collaboration
- Microsoft Teams
- Teams Calling
Learn some quick troubleshooting tips for call quality problems in Microsoft Teams. In addition, learn about the Call Health panel in Teams, which shows real-time data about the audio, video, and network capabilities during meetings and calls — data that can help IT staff diagnose problems.
- Knowledge Base
- Software and Apps
- Department Software
- Self-Install Software Options
Provides information on how to use Microsoft's Software Center to install applications, updates and Operating System Upgrades.
- Knowledge Base
- Software and Apps
- Department Software
- Self-Install Software Options
Provides information about using Jamf Self Service to allow users to install applications, software updates, and upgrade macOS.
- Knowledge Base
- Software and Apps
- Office 365
This article details some error messages from Office 365 and how to fix them.
- Knowledge Base
- Network and Wireless
- UO Secure
This page explains how to set up your Chrome OS device to use the UO Secure wireless network.
- Knowledge Base
- Software and Apps
Installation and authorization guide for ArcGIS Desktop and Pro
- Knowledge Base
- Software and Apps
- Qualtrics
General FAQs and resources for Qualtrics.