Calling scenarios in Microsoft Teams

Overview

Learn how to make and receive Teams calls to and from contacts at the UO and outside the UO.

Calling a UO employee

From the desktop or web application

Option 1: From the Calls screen

Go to the Calls screen then search for your colleague's contact information from the search field above the dial pad.

Teams Calling dial pad and calling panel

Enter their name or phone number into the field, select them from the search results, then select Call to start the call.

Enter the phone number then select Call.

Option 2: From the Chat screen

Go to the Chat screen then go to a recent chat with the colleague you wish to contact, then select the icon from the top-right to start the call.

Note: This will initiate a call through the Teams Audio Chat (not the phone service). Additionally, you can select the icon next to the  icon to call through their phone extension.

Select the phone icon to use Teams Audio Chat

From the mobile application

Option 1: Using the dial pad

Go to the Calls tab, select the + icon to view the dial pad.

Select the phone plus icon to view the dial pad.

Select the phone number,  then select the icon to start a call. 

Enter the number then select the Phone receiver icon to start the call.

Option 2: Using their contact card

Go to the Calls tab, then enter the contact's name

Search for the contact in the search field

Select the contact card icon

Select the contact card icon

Select either the phone icon to use Teams Audio Chat or their phone number to call their extension using the phone service.

Select the phone icon for Teams Audio or the phone number for the phone service.

Calling external contacts

From the desktop or web application

Go to the Calls tab, then enter in the ten-digit phone number of the contact you wish to call using the search field or the dial pad below it. 

Enter a ten-digit phone number using the search field or the dial pad.

Select Call to start the call.

Enter the phone number then select Call.

From the mobile application

Option 1: From the dial pad

Select the Calls tab then select the + icon to view the dial pad.

Select the phone plus icon to find the dial pad.

Enter the ten-digit phone number of the contact you wish to call using the dial pad, then select to start the call.

Enter the number then select the Phone receiver icon to start the call.

Option 2: From the People tab

Additionally, you can select People to search through the Global Address List and your smartphone's contact list. Select to start the call.

People Tab with the search results' phone icon highlighted.

Receiving calls

From UO contacts

Through the desktop or web application

  • If you receive a call from someone on campus, you will be notified through a pop-up window on the upper-right corner of your screen.
  • Select the to answer with your video capabilities and to answer with audio capabilities only.

Through the mobile application

  • The incoming call will use your device's default method of showing an incoming call with the contact's name and it will indicate that it is coming from Microsoft Teams.
  • Select the to answer with your video capabilities and to answer with audio capabilities only.

From External contacts

Through the desktop or web application

  • If you receive a call from an external contact, the phone number or ID of the caller will appear in a pop-up window in the upper-right corner of your screen.
  • Select the  icon to answer the call.

Through the mobile application

  • The incoming call will use your device's default method of showing an incoming call with the contact's phone number or ID.
  • Select your phone's call answer button to pick up the call.

Details

Article ID: 140389
Created
Thu 1/6/22 5:25 PM
Modified
Tue 8/30/22 9:03 AM

Related Articles (1)

How do I use the dial pad in Teams calling? How do I make multiparty calls? (This article includes a quick reference guide.)

Related Services / Offerings (2)

Microsoft Teams is a communication and collaboration service that is part of Microsoft Office 365.
This service provides voice services support for employees and, upon request, for UO students living in university residence halls.