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Overview
Learn how to make and receive Teams calls to and from contacts at the UO and outside the UO.
Calling a UO employee
From the desktop or web application
Option 1: From the Calls screen
Go to the Calls screen then search for your colleague's contact information from the search field above the dial pad.
![Teams Calling dial pad and calling panel](https://service.uoregon.edu/TDPortal/Images/Viewer?fileName=fe7ea17b-948f-459e-a0e6-82e5f0c00090.png)
Enter their name or phone number into the field, select them from the search results, then select Call to start the call.
![Enter the phone number then select Call.](https://service.uoregon.edu/TDPortal/Images/Viewer?fileName=94127878-d984-4c19-8b9d-dc219df7977e.png)
Option 2: From the Chat screen
Select the Teams classic or Microsoft Teams (work or school) tab depending on your Teams version.
Go to the Chat screen then go to a recent chat with the colleague you wish to contact, then select the icon from the top-right to start the call.
Note: This will initiate a call through the Teams Audio Chat (not the phone service). Additionally, you can select the icon next to the icon to call through their phone extension.
![Select the phone icon to use Teams Audio Chat](https://service.uoregon.edu/TDPortal/Images/Viewer?fileName=53e00859-a9ac-4856-82b0-ef365c2db4d0.png)
Go to the Chat screen then go to a recent chat with the colleague you wish to contact, then select the icon from the top-right to start the call.
Note: This will initiate a call through the Teams Audio Chat (not the phone service). Additionally, you can select the icon next to the icon to call through their phone extension.
![Select the phone icon to initiate a call.](https://service.uoregon.edu/TDPortal/Images/Viewer?fileName=f2738a6d-cbd1-44b3-b1ff-26bc9a8b25f6.png&beidInt=235)
From the mobile application
Option 1: Using the dial pad
Go to the Calls tab, select the + icon to view the dial pad.
![Select the phone plus icon to view the dial pad.](https://service.uoregon.edu/TDPortal/Images/Viewer?fileName=4a3a916d-7906-4dc1-ab97-ff08b19767db.jpeg)
Select the phone number, then select the icon to start a call.
![Enter the number then select the Phone receiver icon to start the call.](https://service.uoregon.edu/TDPortal/Images/Viewer?fileName=8f56f704-3503-4b33-8640-957c2a66fb94.jpeg)
Option 2: Using their contact card
Go to the Calls tab, then enter the contact's name
![Search for the contact in the search field](https://service.uoregon.edu/TDPortal/Images/Viewer?fileName=85a8e88f-f128-4ef5-ad54-0d6e04b97355.jpeg)
Select the contact card icon
![Select the contact card icon](https://service.uoregon.edu/TDPortal/Images/Viewer?fileName=ef78c2fc-617e-4ea6-a293-a96e55092d75.PNG)
Select either the phone icon to use Teams Audio Chat or their phone number to call their extension using the phone service.
![Select the phone icon for Teams Audio or the phone number for the phone service.](https://service.uoregon.edu/TDPortal/Images/Viewer?fileName=c0c47db3-26bf-480a-be59-58dd2e5935a9.PNG)
Calling external contacts
From the desktop or web application
Go to the Calls tab, then enter in the ten-digit phone number of the contact you wish to call using the search field or the dial pad below it.
![Enter a ten-digit phone number using the search field or the dial pad.](https://service.uoregon.edu/TDPortal/Images/Viewer?fileName=552cb47b-c4bb-4ad5-a421-9533fcb51756.png)
Select Call to start the call.
![Enter the phone number then select Call.](https://service.uoregon.edu/TDPortal/Images/Viewer?fileName=94127878-d984-4c19-8b9d-dc219df7977e.png)
From the mobile application
Option 1: From the dial pad
Select the Calls tab then select the + icon to view the dial pad.
![Select the phone plus icon to find the dial pad.](https://service.uoregon.edu/TDPortal/Images/Viewer?fileName=bf9f3a19-f1de-430c-af8d-168b4ad55258.jpeg)
Enter the ten-digit phone number of the contact you wish to call using the dial pad, then select to start the call.
![Enter the number then select the Phone receiver icon to start the call.](https://service.uoregon.edu/TDPortal/Images/Viewer?fileName=8f56f704-3503-4b33-8640-957c2a66fb94.jpeg)
Option 2: From the People tab
Additionally, you can select People to search through the Global Address List and your smartphone's contact list. Select to start the call.
![People Tab with the search results' phone icon highlighted.](https://service.uoregon.edu/TDPortal/Images/Viewer?fileName=d67068c7-001e-44e9-bab9-3320319dc8a6.jpeg)
Receiving calls
From UO contacts
Through the desktop or web application
- If you receive a call from someone on campus, you will be notified through a pop-up window on the upper-right corner of your screen.
- Select the to answer with your video capabilities and to answer with audio capabilities only.
Through the mobile application
- The incoming call will use your device's default method of showing an incoming call with the contact's name and it will indicate that it is coming from Microsoft Teams.
- Select the to answer with your video capabilities and to answer with audio capabilities only.
From External contacts
Through the desktop or web application
- If you receive a call from an external contact, the phone number or ID of the caller will appear in a pop-up window in the upper-right corner of your screen.
- Select the icon to answer the call.
Through the mobile application
- The incoming call will use your device's default method of showing an incoming call with the contact's phone number or ID.
- Select your phone's call answer button to pick up the call.