Manage Contacts and Speed Dial


How do I manage my contacts and speed dial contacts using Microsoft Teams?

Quick reference guide

Please consult this quick reference guide below.

You may enlarge the guide by clicking on the image or download the file by clicking the file title from the Attachments panel on the right.

Manage Contacts and Speed Dial quick reference guide.


Managing External Contacts for Teams Calls

External contacts may be managed directly through Microsoft Teams. Anyone internal to the UO will already be searchable from the dial pad field and don't need to be added to your contacts. Like calendar events and meetings, contacts will sync between your UO email account and Teams.

To import your contacts via Outlook, you must have the Outlook application installed on your computer. Note: For help importing your contacts without the Outlook application, please contact the IT staff who support your unit.

To add a contact via Microsoft Teams, navigate to Calls and select Contacts from the options at the top.

Contacts tab within the Calls screen (at the top)

Click Add contact and begin by entering the name of the contact. Teams will attempt to find that name in the directory. If the contact is external, you will receive a message that says We didn't find any matches.

Add to contacts with search field active.

Simply bypass this by clicking back into the dialog box and clicking Add.

Add to contacts expanded with all fields

Continue inputting contact details and click Add when complete. Note: Contacts synced from your UO email must be managed from your UO email. However, contacts added via Teams can be edited and/or deleted from Teams.

Block an Unwanted Call

Unwanted callers may be blocked from the Teams application. However, only external callers may be blocked. Internal contacts cannot be blocked.

Three-dot more options menu with Block highlighted

  1. Locate the unwanted caller from History.
  2. Hover over an item in History and click the three-dot more options menu and select Block.

See Blocking an external contact in the Beyond the Guide section below for more information on how to do this for the desktop, web, and mobile applications.

Add a Speed Dial

Callers and contacts can be added to speed dial from the three-dot more options menu next to each caller in History or next to each Contact.

Three-dot more options menu on a contact highlighted

Hover over a call from History and click the three-dot more options menu and select Add to speed dial.

Add to speed dial option highlighted.

A stored contact can also be added to speed dial by clicking the three-dot more options menu located to the right of any contact from the contacts list and selecting Add to speed dial (pictured above).

Beyond the Guide

Blocking an external contact

Desktop or web application

Go into your Calls tab, then go to the History section and find the caller you wish to block.

Select the More Options menu (three-dots) icon and select Block. The contact will be then blocked from attempting to contact you by any method, including calls.

Please Note: You can repeat this step to unblock the caller, or you can do so from the Edit blocked contacts option within the Teams Privacy settings.

Calls > Contact / Phone Number you wish to block > More Options > select Block

Mobile application

Go to the Calls tab, then select History. Once there, select the  icon, then select Block contact from the list of options.

Teams Calling Block Contact (from mobile)

Links to Additional Content

For additional guides, please consult the Quick Reference Guides category for Teams calling.

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Article ID: 140423
Tue 4/19/22 1:46 PM
Mon 2/27/23 4:34 PM

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