Guidance about calling 911 in Microsoft Teams

Overview

UO employees with Microsoft Teams calling enabled can use Teams to call 911. This page provides instructions for using location information to optimize 911 call routing when using Teams calling, and guidance about whether to use Teams calling, landlines, or cell phones when making emergency calls.

Telephone service for most UO employees will transition to Teams calling in 2022. Learn more in Around the O. Teams calling is currently in use in a few units.

Should I use Teams to call 911?

If you need to make an emergency 911 call while working, please use a device that provides location information. The University of Oregon provides the following guidance, which may change as the technology evolves:

  • If possible, use a landline phone.
  • If a landline phone is not available, your next best option is the cellular network on a mobile phone.
  • When no landline or mobile phone is available, you may use Teams calling. We recommend using the Teams desktop or mobile application, not a web browser.
Note: For optimal routing of emergency calls, Teams requires information about your location (see below).

Providing Location Information to Teams

Microsoft Teams needs information about your location to route 911 calls directly to your local 911 dispatch center.

In case you do use Teams to call 911, we strongly encourage you to take the following steps to make sure your computer or mobile device knows your location at any given time, especially if you work remotely:

Note: If your location isn't set either automatically or manually, your 911 calls will be routed to a national call center for Intrado, our 911 call handling service provider. An agent will speak with you to determine your location and will then route your call to the correct emergency services answering point, whether in Oregon or in another state.

Location Information FAQ

Why is my location information sent with 911 calls?

In some cases, someone who makes a 911 call might not be able to verbally give the 911 dispatcher their location because they’re either incapacitated or unsure of their current street address. Also, callers on campus often don't know the street address of the building they are in.

Can I see what Teams thinks my location is?

Yes. Please see the verification steps for your operating system at Enabling Location Settings for Microsoft Teams apps.

Does the UO use this location data for anything other than 911 calls?

No. The UO only uses this information for 911 calls and to diagnose issues with the Teams 911 service integration.

If I call 911 from outside of the Eugene area, will my calls be sent to the correct 911 center?

If the location information in your Teams application is correct, or if you provide an accurate location when asked by the nationwide call center, then yes, your 911 calls will be routed to the correct emergency services answering point, whether in Oregon or in another state.

Additional Resources

If you have any questions or service requests, please visit the Microsoft Teams Support service page to submit a ticket.

For self-help information, please consult our other knowledge base articles about Microsoft Teams calling.

Details

Article ID: 140421
Created
Tue 4/19/22 1:30 PM
Modified
Tue 8/30/22 9:04 AM

Related Articles (1)

Learn how to enable location settings and location services for Microsoft Teams.

Related Services / Offerings (2)

Microsoft Teams is a communication and collaboration service that is part of Microsoft Office 365.
This service provides voice services support for employees and, upon request, for UO students living in university residence halls.