Call forwarding options in Microsoft Teams

Overview

Learn how to forward calls to another extension, an outside phone line (like a personal phone), or to voicemail.

This process describes forwarding for phone numbers assigned to individuals. In order to forward calls to a call queue, the call queue phone number will need to be configured by Network and Telecom Services first. To request a group phone number, please submit a ticket on the Microsoft Teams Support service page.

Delegates can see when you’re on a call and who it’s with. Any calls made or received by you or on your behalf can be put on hold or resumed by you or your delegates.

Table of contents

Select the link to jump to the application you wish to learn more about:

From the desktop or web application

Select the Teams classic or Microsoft Teams (work or school) tab based upon your Teams version.

Click on your profile picture and select Manage Account or select the options (three-dots) menu and select Settings

Choose the Settings menu or your Profile picture

Select Calls and find the Call answering rules section

Search in the Calls settings for Call answering rules

Click on your profile picture and select Manage Account or select the options (three-dots) menu and select Settings

Choose the Settings menu or your Profile picture

Select Calls and find the Call handling and forwarding section

Call handling and forwarding settings

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Also ring

Select the Teams classic or Microsoft Teams (work or school) tab based upon your Teams version.

To have your calls notify both you and a delegate or colleague, select the Calls ring me option (default) then select New number or contact from the Also ring menu. 

Enter the delegate or colleague's phone number or search for their contact information, then select on the search result to set it. This will automatically save the configuration.

Call answering rules

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To have your calls notify both you and a delegate or colleague, scroll to the When you receive a call section then select Also ring a new number or contact from the drop-down menu. 

Enter the delegate or colleague's phone number or search for their contact information, then select on the search result to set it. This will automatically save the configuration.

Also ring a new number or contact option

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When you’re in a call and receive another call

Select the Teams classic or Microsoft Teams (work or school) tab based upon your Teams version.

When you're in a call and you receive another call, you may choose how you would like to be notified. This setting is also referred to as Busy on Busy.

  1. Go into the three-dot more options menu
  2. Select Settings
  3. Select Calls
  4. Scroll down to find When you're in a call and receive another call.
    When you're in a call and receive another call
  5. Select the desired option from the drop-down menu:
    1. Play a busy signal
    2. Let new calls ring me (default)
    3. Redirect as if the call is unanswered (recommended)

If you redirect the call as if the call is unanswered, you may need to adjust a couple of other settings to your preferences:

  1. Scroll up to find If unanswered 
  2. Select the desired option from the drop-down menu:
    If unanswered menu, Voicemail highlighted
    1. Voicemail (recommended)
    2. New number or contact (recommended for delegated numbers)
    3. Do nothing
    4. Call group
    5. A previously saved number

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When you're in a call and you receive another call, you may choose how you would like to be notified. This setting is also referred to as Busy on Busy.

  1. Go into the three-dot more options menu
  2. Select Settings
  3. Select Calls
  4. Scroll down to find When you're in a call and receive another call.
    When you're in a call and receive another call.
  5. Select the desired option from the drop-down menu:
    1. Play a busy signal
    2. Let new calls ring me (default)
    3. Redirect as if the call is unanswered (recommended)

If you redirect the call as if the call is unanswered, you may need to adjust a couple of other settings to your preferences:

  1. Scroll up to find When you can't answer a call
    When you can't answer a call. 
  2. Select the desired option from the drop-down menu:
    1. Do not redirect calls
    2. Redirect to voicemail (recommended for individual numbers)
    3. Redirect to a new number or contact (recommended for delegated numbers)

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Forwarding all calls

Select the Teams classic or Microsoft Teams (work or school) tab based upon your Teams version.

To forward all calls to your appointed delegate or colleague, select the Forward my calls option. 

Enter the delegate's phone number or search for their contact information, then select on the search result to set it. This will automatically save the configuration.

Select New number or contact then select the number or contact to save the settings

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To forward all calls to your appointed delegate or colleague, select the Forward my calls option. This will forward all calls to your voicemail unless otherwise specified.

Forward all calls then select where to forward

You can choose how all your calls will be forwarded by selecting the drop-down menu that appears. 

If you choose to enter another phone number or search for their contact information (e.g., delegate, other colleague) then select on the search result to set it. This will automatically save the configuration.

Choose how all your calls will be forwarded

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Quick Settings

From the Calls screen, look below the dial pad for the quick settings section.

Teams Calling Quick Settings options menus

From the Call Forwarding menu (the middle menu), you can select your forwarding option. Don't forward is the default setting. Selecting More Settings will take you through the process described above.

Call forwarding quick settings menu

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From the mobile application

Click on your profile picture, select Settings, then select Calling

Teams Mobile (iOS) Calling Settings

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Also ring

To have your calls notify both you and a delegate or colleague, select the Calls ring me option (default) then select New number or contact from the Also ring menu.

Calling Settings with Also ring highlighted

Choose Contact or number, enter the delegate or colleague's phone number, then select on the search result to set it. This will automatically save the configuration.

Select the number or contact to set

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Forwarding all calls

To forward all calls to your appointed delegate or colleague, select the Call forwarding option.

Select Call forwarding (Calling Settings menu)

Choose Contact or number, enter the delegate's phone number, then select on the search result to set it. This will automatically save the configuration.

Select the number or contact to set

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Details

Article ID: 140385
Created
Wed 1/5/22 5:40 PM
Modified
Mon 5/13/24 2:49 PM

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Microsoft Teams is a communication and collaboration service that is part of Microsoft Office 365.