Overview
Learn how to forward calls to another extension, an outside phone line (like a personal phone), or to voicemail.
This process describes forwarding for phone numbers assigned to individuals. In order to forward calls to a call queue, the call queue phone number will need to be configured by Network and Telecom Services first. To request a group phone number, please submit a ticket on the Microsoft Teams Support service page.
Delegates can see when you’re on a call and who it’s with. Any calls made or received by you or on your behalf can be put on hold or resumed by you or your delegates.
Table of contents
Select the link to jump to the application you wish to learn more about:
From the desktop or web application
Click on your profile picture and select Manage Account or select the options (three-dots) menu and select Settings
Select Calls and find the Call answering rules section
(back to the top)
Also ring
To have your calls notify both you and a delegate or colleague, select the Calls ring me option (default) then select New number or contact from the Also ring menu.
Enter the delegate or colleague's phone number or search for their contact information, then select on the search result to set it. This will automatically save the configuration.
(back to the top)
Forwarding all calls
To forward all calls to your appointed delegate or colleague, select the Forward my calls option.
Enter the delegate's phone number or search for their contact information, then select on the search result to set it. This will automatically save the configuration.
(back to the top)
Quick Settings
From the Calls screen, look below the dial pad for the quick settings section.
From the Call Forwarding menu (the middle menu), you can select your forwarding option. Don't forward is the default setting. Selecting More Settings will take you through the process described above.
(back to the top)
From the mobile application
Click on your profile picture, select Settings, then select Calling
(back to the top)
Also ring
To have your calls notify both you and a delegate or colleague, select the Calls ring me option (default) then select New number or contact from the Also ring menu.
Choose Contact or number, enter the delegate or colleague's phone number, then select on the search result to set it. This will automatically save the configuration.
(back to the top)
Forwarding all calls
To forward all calls to your appointed delegate or colleague, select the Call forwarding option.
Choose Contact or number, enter the delegate's phone number, then select on the search result to set it. This will automatically save the configuration.
(back to the top)
Links to Additional Content