Call forwarding in Microsoft Teams

Overview

This article is intended to guide Teams calling users through the process of setting a delegate to another extension. 

This process describes forwarding for phone numbers assigned to individuals. In order to forward calls to a call queue, the call queue phone number will need to be configured by Network and Telecom Services first. To request a group phone number, please submit a ticket on the Microsoft Teams Support service page.

Delegates can see when you’re on a call and who it’s with. Any calls made or received by you or on your behalf can be put on hold or resumed by you or your delegates.

Table of contents

Select the link to jump to the application you wish to learn more about:

From the desktop or web application

Click on your profile picture and select Manage Account or select the options (three-dots) menu and select Settings

Choose the Settings menu or your Profile picture

Select Calls and find the Call answering rules section

Search in the Calls settings for Call answering rules

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Also ring

To have your calls notify both you and a delegate or colleague, select the Calls ring me option (default) then select New number or contact from the Also ring menu. 

Enter the delegate or colleague's phone number or search for their contact information, then select on the search result to set it. This will automatically save the configuration.

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Forwarding all calls

To forward all calls to your appointed delegate or colleague, select the Forward my calls option. 

Enter the delegate's phone number or search for their contact information, then select on the search result to set it. This will automatically save the configuration.

Select New number or contact then select the number or contact to save the settings

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Quick Settings

From the Calls screen, look below the dial pad for the quick settings section.

Teams Calling Quick Settings options menus

From the Call Forwarding menu (the middle menu), you can select your forwarding option. Don't forward is the default setting. Selecting More Settings will take you through the process described above.

Call forwarding quick settings menu

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From the mobile application

Click on your profile picture, select Settings, then select Calling

Teams Mobile (iOS) Calling Settings

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Also ring

To have your calls notify both you and a delegate or colleague, select the Calls ring me option (default) then select New number or contact from the Also ring menu.

Calling Settings with Also ring highlighted

Choose Contact or number, enter the delegate or colleague's phone number, then select on the search result to set it. This will automatically save the configuration.

Select the number or contact to set

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Forwarding all calls

To forward all calls to your appointed delegate or colleague, select the Call forwarding option.

Select Call forwarding (Calling Settings menu)

Choose Contact or number, enter the delegate's phone number, then select on the search result to set it. This will automatically save the configuration.

Select the number or contact to set

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Links to Additional Content

Details

Article ID: 140385
Created
Wed 1/5/22 5:40 PM
Modified
Tue 5/24/22 12:04 PM