Voice Services Support

This service is for department telephone coordinators or budget managers to submit requests for Microsoft Teams calling and Cisco telephones.  You can request access or assistance for the following (plus others):
  • Add, move, remove or reassign voice service
  • Voicemail service
  • Microsoft Teams auto attendants (sent to voicemail or a call queue)
  • Cisco shared line function

Additional Support

  • If you need to request wiring for a new phone service to be installed and provisioned where there is none available or if you need data jacks activated see the Wired Networking service.

How to Create a Ticket

Click on Create a Ticket (top right of the page) and provide the following required information.

If you are a department telephone coordinator or budget manager
  • For larger requests, involving more than 8 action items, a Telecom representative will send you a spreadsheet to complete
  • Select the item(s) you need help with and provide the applicable information
  • Index (when applicable)
  • Contact phone number
If you are faculty or staff
  • Please contact your department telephone coordinator or budget manager
  • If you are experiencing issues with Teams calling or your Cisco desk phone please submit a ticket using the Telephone and Voice Problem Report form

Availability and Access

Available to the department telephone coordinator or budget manager.

When requesting a new Teams calling phone number please ensure that the user has claimed their account (duck id).  Phone number assignment cannot be completed until the account is claimed and active. 

Student accounts aren't eligible for Teams calling unless they have one of the following affiliations active on the account - student employee, GTF, temporary employee, associate and courtesy.

Maintenance for voicemail services typically occurs Mondays at 3:30-7am and Wednesdays, Thursdays, and Fridays at 5am-7am. See Network maintenance windows at Service Status - Maintenance Times.

To see Telecommunication fees please reference the university's current course fees and other fees and fines listing. 

If you have any additional questions view the Contact Technology Help page.

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Service ID: 19857
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