Answering a phone call


Learn how to answer a phone call using a Cisco IP Phone.


New calls display in these ways:

  • A flashing amber line button
  • An animated icon and caller ID
  • A flashing red light on your handset

To answer the call, lift the handset. Or press the flashing amber session button, Answer, the unlit headset button, or the speakerphone button.

Answer Multiple Lines

If you are talking on the phone when you get another call, a message appears briefly on the phone screen. Press the flashing amber line button to switch lines and press the session button to answer the second call. The first call goes on hold automatically.

You can answer a call through an actionable incoming call alert if this feature is enabled by your administrator.

Additional Resources

For more information and articles about Cisco IP Phones, please refer to our knowledge base.


Article ID: 140502
Thu 12/1/22 4:06 PM
Wed 3/8/23 3:45 PM