Information on how to use UO telephones and voicemail.

Categories (4)

Information about wireless headsets for both IP and digital phones.
Looking for Amazon Connect or Teams headsets? https://service.uoregon.edu/TDClient/2030/Porta...

Information and how-to articles for Avaya telephones.

Information about voicemail functionalities and account settings.

Information for department telephone coordinators

Articles (23)

Pinned Article Microsoft Teams calling FAQ

Answers to frequently asked questions about the Teams calling service within Microsoft Teams.

Pinned Article Recommended Headsets for Microsoft Teams and Amazon Connect

Recommended USB, Bluetooth, and DECT headsets for use with Microsoft Teams and Amazon Connect.

Pinned Article Telecommunications Billing Rates

Information about telecommunications billing rates for UO departments, students, and non-UO groups.

Pinned Article Telephone Models & Equipment

List of current telephone models, radios, and headsets for rent and/or purchase.

Amazon Connect FAQ

Information about Amazon Connect especially highlighting changes from our older Avaya system.

Amazon Connect: Agent Guide

Agent (staff) guide to use AWS Connect contact-center software

Amazon Connect: Supervisor Guide

Supervisor Document for using AWS Connect contact-center software

Amazon Connect: Turning on Notifications

How to turn on notifications in the AWS Connect contact-center software

Automatic Call Distribution

Information about Automatic Call Distribution and how it's used.

Directory Assistance

Information about how to use the campus directory as well as state, national, and international directories.

Emergency Numbers and Harassment Issues

Information about on-campus and off-campus emergency and important numbers.

International Calling Rates

Information about cell phone and landline international calling rates.

Local Calls From Campus Lines & Local Calling Prefixes

Information regarding dialing local calls placed from campus lines and local calling prefixes.

Phone Basics for Analog Phones

For information about analog phones.

Phone System Quick Reference

A table of phone system functions and their descriptions.

Phonetic Operator System

The Phonetic Operator (aka Ernestine) is a system for looking up University of Oregon staff, faculty, and department phone numbers.

Phonetics Operator FAQ

Phonetics operator frequently asked questions (FAQs).

Special Tones

Information about special tones and their descriptions.

Telephone Dialing Instructions: Conference Calls

How to start conference calls on UO phones.

Telephone Spam, Spoofing, and Phishing

Information about unsolicited and undesirable telephone spam and spoofing. Spoofing means that the caller has falsified their caller ID. Be wary of all unsolicited contact. Do not divulge sensitive or personal information for any unsolicited contact.