 Telephones and Voicemail

Answers to frequently asked questions about the Teams calling service within Microsoft Teams.

Recommended USB, Bluetooth, and DECT headsets for use with Microsoft Teams and Amazon Connect.

Information about telecommunications billing rates for UO departments, students, and non-UO groups.

List of current telephone models, radios, and headsets for rent and/or purchase.

Information about Amazon Connect especially highlighting changes from our older Avaya system.

Agent (staff) guide to use AWS Connect contact-center software

Supervisor Document for using AWS Connect contact-center software

How to turn on notifications in the AWS Connect contact-center software

Information about Automatic Call Distribution and how it's used.

Cellular Device Quits Working, Verizon CDMA Shutdown.

Information about how to use the campus directory as well as state, national, and international directories.

Information about on-campus and off-campus emergency and important numbers.

Information about cell phone and landline international calling rates.

Information regarding dialing local calls placed from campus lines and local calling prefixes.

For information about analog phones.

A table of phone system functions and their descriptions.

The Phonetic Operator (aka Ernestine) is a system for looking up University of Oregon staff, faculty, and department phone numbers.

Phonetics operator frequently asked questions (FAQs).

Information about special tones and their descriptions.

How to start conference calls on UO phones.

Information about unsolicited and undesirable telephone spam and spoofing. Spoofing means that the caller has falsified their caller ID. Be wary of all unsolicited contact. Do not divulge sensitive or personal information for any unsolicited contact.