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Telephones, Radios, and Television
Telephones and Voicemail
Telephones and Voicemail
Information on how to use UO telephones and voicemail.
Categories (6)
Teams Calling
Information about the calling features within Microsoft Teams.
If you're having calling or call configuration issues, try signing out then signing back in first before submitting a support ticket.
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Wireless Headsets
Information about wireless headsets for both IP and digital phones.
Looking for Amazon Connect or Teams headsets?
https://service.uoregon.edu/TDClient/2030/Porta...
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Avaya Telephones
Information and how-to articles for Avaya telephones.
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Voicemail
Information about voicemail functionalities and account settings.
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Department Telephone Coordinators
Information for department telephone coordinators
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Cisco IP Phones
Information about the Cisco IP phones used in the utility voice service.
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Articles (22)
Pinned Article
Microsoft Teams calling FAQ
Answers to frequently asked questions about the Teams calling service within Microsoft Teams.
Pinned Article
Recommended Accessories for Microsoft Teams and Amazon Connect
Recommended accessories for use with Microsoft Teams and Amazon Connect.
Pinned Article
Telecommunications Billing Rates
Information about telecommunications billing rates for UO departments, students, and non-UO groups.
Pinned Article
Telephone Models and Equipment
List of current telephone models, radios, and headsets for rent and/or purchase.
Amazon Connect FAQ
Information about Amazon Connect especially highlighting changes from our older Avaya system.
Amazon Connect: Agent Guide
Agent guide to use AWS Connect contact-center software
Amazon Connect: Supervisor Guide
Supervisor document for using AWS Connect contact-center software
Amazon Connect: Turning on Notifications
How to turn on notifications in the Amazon Connect contact-center software
Automatic Call Distribution
Information about Automatic Call Distribution (ACD) and how it's used.
Bridge-to-Cellular (EC500)
Cellular 2G/3G network shutdowns and effect on scientific devices, embedded devices, and telemetry
Here is some guidance on what to do as cellular providers turn off older cellular networks. It's possible that some will be caught unaware that they are using an older cellular device.
Directory Assistance
Information about how to use the campus directory as well as state, national, and international directories.
Emergency Numbers and Harassment Issues
Information about on-campus and off-campus emergency and important numbers.
International Calling Rates
Information about cell phone and landline international calling rates.
Local Calls From Campus Lines and Local Calling Prefixes
Information regarding dialing local calls placed from campus lines and local calling prefixes.
Phone Basics for Analog Phones
For information about analog phones.
Phone System Quick Reference
A table of phone system functions and their descriptions.
Phonetic Operator System
The Phonetic Operator (a.k.a. Ernestine) is a system for looking up University of Oregon staff, faculty, and department phone numbers.
Phonetics Operator FAQ
Phonetics operator frequently asked questions (FAQs).
Special Tones
Information about special tones and their descriptions.
Telecom Services FAQ
Telephone Spam, Spoofing, and Phishing
Information about unsolicited and undesirable telephone spam and spoofing. Spoofing means that the caller has falsified their caller ID. Be wary of all unsolicited contact. Do not divulge sensitive or personal information for any unsolicited contact.
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