Information on how to use UO telephones and voicemail.

Categories (8)

General Phone Info

Articles that are applicable for telephones and voicemail regardless of platform.

Teams Calling

Information about the calling features within Microsoft Teams.

If you're having calling or call configuration issues, try signing out then signing back in first before submitting a support ticket.

Amazon Connect

Articles about the Amazon Connect call center software.

Cisco IP Phones

Information about the Cisco IP phones used in the utility voice service.


Information about voicemail functionalities and account settings.

For Department Telephone Coordinators

Information for department telephone coordinators

Phone Accessories

Information about headsets, speakerphones, and cables for both IP and digital phones.

Directory and Operator Info

Articles pertaining to the UO Directory and automated operator service.