Overview
The tables below outline telecommunications billing rates per month unless otherwise stated. If you have departmental billing questions call 541-346-6387 or submit a ticket via the Voice Services Support service.
Information
Services are charged per month unless otherwise stated. Rates are billed by UO and non-UO affiliations.
UO analog phone services
| Service |
Standard (UO) rate |
Non-UO rate |
| Analog phone service (includes basic phone set, wall or desk |
$25.50 |
$36.50 |
| Alarm lines (analog) |
$25.50 |
$36.50 |
| Courtesy phone line (includes phone set) - UO campus internal calling only |
$19.50 |
n/a |
UO digital and IP phone services
Avaya sets model #, cost. Current model set in bold. Legacy sets included for reference.
| Model |
Standard (UO) rate |
Non-UO rate |
| 2420, 8410, 6416 |
$41.50 |
$51.50 |
| 8434, 6424 |
$51.50 |
$51.50 |
| 9608, 9630, 4621 IP Phone |
$41.50 |
$47.50 |
| IP conference phone service cost/month |
$41.50 |
$47.50 |
| 1608 IP phone |
$32.50 |
$37.50 |
| Optional button module (sidecar) for 2420, 9608, 9630 phones (module/month) |
$10.00 |
$10.00 |
| Physical bridge, analog line (legacy service, will be phased out) |
$6.00 |
$6.00 |
Additional phone system features or services
Rates are per month unless otherwise noted.
| System features or services |
Standard (UO) rates |
Non-UO rates |
| Call center agent login |
$8.50 |
$13.50 |
| VDN (pilot) number |
$5.50 |
$10.00 |
| PBX announcement (each) |
$5.50 |
$10.00 |
| Virtual (voicemail-only) number (each) |
$5.50 |
$10.00 |
| Bridge-to-cellular (EC500/Xmobile), (after $15 one-time setup fee) |
$4.00 |
$4.00 |
| Auto-attendant (press 1 to reach <this>, press 2 to reach <that>...) |
$5.50 |
$10.00 |
| Toll-free (800, 888...) phone line, base cost/month (usage per month addl.) |
$20.00 |
$20.00 |
| Off-premises surcharge (White Stag and similar locations) |
$10.00 |
$10.00 |
Century Link services
| System features or services |
Standard (UO) rates |
Non-UO rates |
| Off-premises extension circuit (extends UO dial tone off-campus) |
$69.00 |
$75.00 |
| Century Link analog basic dial tone (long distance, call waiting, etc. addl.) |
$35.00 |
call |
| Century Link (one-time) moves/adds/change fee |
$80.00 |
call |
| Century Link ISDN circuit |
call |
call |
Amazon Connect
Contact Center (call center) for departments and programs. There is a one-time fee to begin, then a monthly, ongoing charge.
One-time setup fees
This does not apply to existing users. We can quote in advance. Rates are based on $125.00 per hour.
- $350 (minimum) for basic setup - no menus, simple call distribution (round-robin), no priorities.
- $425 for medium setup - includes priorities, basic menus.
- $500 for full setup - includes a menu layer, call hold queue.
Monthly fees
| Service Plan |
Monthly Rate |
| Small plan (1,000 minutes of call usage, per month) |
$30.00 |
| Medium plan (1,000 to 4,000 minutes of call usage, per month) |
$100.00 |
| Large plan (4,000 to 8,000 minutes of call usage, per month) |
$200.00 |
Please Note: Usage above 8,000 minutes per month will be billed at a rate of $100.00 for every 2,500 minutes.
UO Labor Services
Please Note: Unique or custom solutions are quoted at labor rates below. Typical moves/adds/changes are flat-rate.
Flat rate services
| Features or services |
Rate |
| Adds/moves/changes requiring technician visit, per work order (first line) |
$80.00 |
| --Each addl. line, same work order, location, up to five lines (per line) |
$40.00 |
| White Stag Building - Adds/moves/changes per work order (up to five) |
$30.00 |
| Adds/moves/changes (programming only, no tech visit) per work order |
$30.00 |
| Minor software changes, per order |
$5.00 |
| Network jack activation (new) |
$150.00 |
| Network jack moves (per move, within the same building) |
$50.00 |
Variable rate services
| Feature or service |
Rate |
| Technician rate/HR (when flat-rate fees above do not apply) |
$90.00 |
| Technician rate/HR (overtime/weekend) |
$135.00 |
| Telecom Programming Rate/HR (when flat-rate fees do not apply) |
$40.00 |
| Advanced/unique programming needs and solutions, per hour: |
$125.00 |
Radio Services, long term rental rates
| Feature or service |
Rate |
| Portable/Base or Vehicle Radio, per month |
$31.50 |
| For short term rental rates, please obtain a quote. |
call |
Cellular voice and data services
| Feature or service |
Rate |
| MiFi 802.11 wireless-to-cellular-data bridge (Verizon; two-day minimum) |
$5.00/day |
Other telecommunications services
| Feature or service |
Standard (UO) rates |
Non-UO rates |
| Rental of 24AWG (Dry) wire, per pair, per circuit leg |
$13.00* |
$18.00 |
| HDSL extension of DS1 circuit, per month per circuit |
$50.00 |
$50.00 |
| Reserve a UO extension number (price per month) |
$5.00 |
$5.00 |
| Change 8400 to Digital 2420 (per set, one-time upgrade fee)** |
$50.00 |
$50.00 |
| Change IP 1608 to 9608 (per set, one-time upgrade fee)** |
$59.00 |
$59.00 |
Phone rental services
Note: Phone rental services incur additional installation fees.
| Feature or service |
Rate |
| Analog lines - three days or less, per line (one-time fee) |
$100.00 |
| Analog lines - several months (per line, per month) |
$35.00 |
Cable TV (CATV) services
Note: Not all locations or request can be served. Installation costs, if any, additional. See (service offering) for additional with CATV requests.
| Feature or service |
Rate |
| Per CATV connection (per month) |
$30.00 |
Purchase prices of equipment
Phones
Note: One-time purchase fee. Does not include monthly phone service fees.
| Feature or service |
Rate |
| Avaya 8110 analog (including half-duplex speakerphone and speed dial) |
$60.00 |
| Avaya 6221 analog (including half-duplex speakerphone and speed dial) |
$75.00 |
| Polycom Soundstation II analog conference speakerphone (expandable) |
$295.00 |
| Satellite microphone kit (two mics) for Soundstation II speakerphone |
$190.00 |
| Avaya B189 IP conference phone |
$750.00 |
| Satellite microphone kit (two mics) for B189 IP speakerphone |
$190.00 |
Cords
| Type and length |
Rate |
| Handset, 12 foot |
$2.50 |
| Handset, 25 foot |
$5.00 |
| Line cord, 25 foot |
$5.00 |
| Cat 5e patch cord, 14 foot |
$4.00 |
| Cat 5e patch cord, 25 foot |
$7.00 |
| Cat 5e patch cord, 50 foot |
$15.00 |
| Cat 5e patch cord, 75 to 100 foot |
$20.00 |
Wireless Headsets
Contact us for queries about availability on CS55, CS361N, and AWH55+ wireless headsets. All are end of sale.
| Model |
Compatible with |
Price |
| Savi8240M (with electronic hook switch cable) |
1608, 2420, 9608, 9630 |
$325.00 |
| Savi8220M (with electronic hook switch cable) |
1608, 2420, 9608, 9630 |
$340.00 |
| CT14 cordless analog headset phone |
2500 (analog dial tone) |
$110.00 |
Wired Headsets
All headsets work on all available phone models (all include HIC/HIS adapter cables)
| Model |
Price |
M22 price |
| H81 (over-the-ear style) |
$123.00 |
$158.00 |
| HW510 (over-the-head style) |
$94.00 |
$138.00 |
| H261 (over-the-head style, binaural (dual-ear) ) |
$114.00 |
-- |
Reactivate fee
$60.00 for basic reactivation (without changes)
Student Billing
All student billing is handled by Bobbi Bothel at 541-346-6387, or submit a ticket via Voice Services Support.
| Service |
Standard Rate |
| Optional student residential analog phone line, per month |
$16.50 |
| Optional student voicemail mailbox, per month |
$3.00 |
| Optional student call waiting fee, per month |
$1.50 |
| Installation charge for phone line (one-time fee) |
$25.00 |
Refund Policy
It is, and always has been, the departments responsibility to review your monthly bill for any errors. You can view your bill here through Webbill.
If you have any problems accessing your bill, or need to add/remove people to have access to your department phone bill, please contact our accountant, Tawnie Freeman at tawnie@uoregon.edu, and she will get you set up.
- Any refund request can only date back for the current fiscal year. If the refund in question is for deleted lines, etc., the submitted deletion ticket number is preferred for reference. Refunds will only be for the actual item in question.
Glossary of terms
- Abbreviated Dial List: price per each personal or group list.
- Analog (Single) Phone: price includes analog dial tone with associated direct-in-dial extension number and one black single line tap set or wall set, one voicemail box, local, network and long distance calling capability (depending upon Class of Service requested by Department), assorted pre-programmed features including call-coverage path and hunting.
- Automated Attendants, Software Mailboxes, and Voicemail Bulletin Boards: price per each additional item.
- Digital Phone: price includes one digital telephone set, multiple appearances of one single direct-in-dial extension number (user's primary line), and one voicemail box.
- Digital-Additional Lines: price to include multiple appearances of additional direct-in-dial extensions terminating on existing digital telephone sets.
- Minor Software Changes: price per order covering changes to Call Coverage Paths, voicemail coverage, Call Pick Up Groups, Class of Service changes, and similar changes.
- Service Order Charge: price for a standard service order, which covers 15 minutes of programming time, 15 minutes of technician's time and all other processes to finish the order. Call 346-NETS for further information.
- Technician's Hourly Rate: price per technician/hour. Does not include supplies which are billable back to the department for work done.
- Telecommunications Programming Rate: per programmer per hour