Telephones & Voicemail

Service Description

This service provides telephones, voicemail, and local and long distance calling for employees and, upon request, for UO students living in university residence halls.

  • If you need to request wiring for a new phone service be installed and provisioned where there is none available, see Wired Networking.

Click on the Request Help button to request access or assistance to:

  • Conference calling services
  • Autoattendant menus (for directing incoming calls)
  • Call center functionality (e.g. hours of operation queue changes)
  • Custom call coverage (upon request)
  • Call pickup groups (for intra-office coverage)
  • Bridge-to-cellular functions
  • Voicemail services including email and phone notifications and web access to voicemail

Available To

Current UO affiliation


This service has no additional requirements.

Accessing the Service

For employees, contact your department's Phone Coordinator to add or remove services.

For students, click on the Request Help button. 


Visit our Telephones, Radios, & Television knowledge base for all related how-to and informational articles or

Support Contact

Click on the Request Help button on this page.

Service Levels

Maintenance for voicemail services typically occurs Mondays at 3:30-7am and Wednesdays, Thursdays, and Fridays at 5am-7am. See Network maintenance windows at

To check the status of this service, go to

To report an outage, please use this Service Outage form.

Service Charges

Prices vary depending on services selected.

Service Provider

Information Services


phone, long distance, LD voice mail, autoattendant, call center, conference calling, queue change

Related Services

Conference Phone ServiceNetwork & Phone Services