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Overview
The tables below outline telecommunications billing rates per month unless otherwise stated. If you have departmental billing questions call 541-346-6387 or submit a ticket via the
Voice Services Support service.
Information
Rates are billed by UO and non-UO affiliations.
Utility phone services
| Service |
Standard (UO) rate |
Non-UO rate |
| Cisco phone service |
$31.00 |
$62.00 |
Additional phone system features or services
| System features or services |
Standard (UO) rates |
Non-UO rates |
| Toll-free (800, 888...) phone line, base cost/month (usage per month addl.) |
$20.00 |
$20.00 |
Lumen services
| System features or services |
Standard (UO) rates |
Non-UO rates |
| Basic analog circuit |
$85.00 |
$85.00 |
| Carrier forward |
$6.00 |
$6.00 |
Amazon Connect
Contact Center (call center) for departments and programs. There is a one-time fee to begin, then a monthly, ongoing charge.
One-time setup fees
This does not apply to existing users. We can quote in advance. Rates are based on $125.00 per hour.
- $350 (minimum) for basic setup - no menus, simple call distribution (round-robin), no priorities.
- $425 for medium setup - includes priorities, basic menus.
- $500 for full setup - includes a menu layer, call hold queue.
Monthly fees
| Service Plan |
Monthly Rate |
| Small plan (1,000 minutes of call usage, per month) |
$30.00 |
| Medium plan (1,000 to 4,000 minutes of call usage, per month) |
$100.00 |
| Large plan (4,000 to 8,000 minutes of call usage, per month) |
$200.00 |
Reactivate fee
$60.00 for basic reactivation (without changes) within 30 days of cancellation.
Please Note: Usage above 8,000 minutes per month will be billed at a rate of $100.00 for every 2,500 minutes.
UO Labor Services
Please Note: Unique or custom solutions are quoted at labor rates below. Typical moves/adds/changes are flat-rate.
Flat rate services
| Features or services |
Rate |
| Utility phone service adds/moves/changes requiring technician visit, per work order (first line) |
$80.00 |
| --Each additional line, same work order, location, up to five lines (per line) |
$40.00 |
| Utility phone service Portland - adds/moves/changes per work order (up to five) |
$30.00 |
| Utility phone service adds/moves/changes (programming only, no tech visit) per work order |
$30.00 |
Variable rate services
| Feature or service |
Rate |
| Technician rate/HR (when flat-rate fees above do not apply) |
$90.00 |
| Technician rate/HR (overtime/weekend) |
$135.00 |
| Telecom Programming Rate/HR (when flat-rate fees do not apply) |
$40.00 |
| Advanced/unique programming needs and solutions, per hour: |
$125.00 |
Radio Services, long term rental rates
| Feature or service |
Rate |
| Portable/base or vehicle radio, per month |
$35.00 |
| For short term rental rates, please obtain a quote. |
call |
Cellular data services
| Feature or service |
Rate |
| MiFi cellular hotspot (Verizon; two-day minimum) |
$5.00/day |
Other telecommunications services
| Feature or service |
Standard (UO) rates |
Non-UO rates |
| Rental of 24AWG (Dry) wire, per pair, per circuit leg |
$13.00* |
$18.00 |
| HDSL extension of DS1 circuit, per month per circuit |
$50.00 |
$50.00 |
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Phone rental services
Note: Phone rental services incur additional installation fees.
| Feature or service |
Rate |
| Analog lines - three days or less, per line (one-time fee) |
$100.00 |
Cable TV (CATV) services
Note: Not all locations or request can be served. Installation costs, if any, additional. See (service offering) for additional with CATV requests.
| Feature or service |
Rate |
| Per CATV connection (per month) |
$30.00 |
Refund Policy
It is, and always has been, the departments responsibility to review your monthly bill for any errors. You can view your bill here through Webbill.
If you have any problems accessing your bill, or need to add/remove people to have access to your department phone bill, please submit a ticket via the Voice Services Support service.
- Any refund request can only date back for the current fiscal year. If the refund in question is for deleted lines, etc., the submitted deletion ticket number is preferred for reference. Refunds will only be for the actual item in question.
Glossary of terms
- Utility Phone: price includes dial tone with associated direct-in-dial extension number and desk set or wall set, local, network and long distance calling capability. Voicemail is available upon request.
- Service Order Charge: price for a standard service order, which covers 15 minutes of programming time, 15 minutes of technician's time and all other processes to finish the order. Call 346-NETS for further information.
- Technician's Hourly Rate: price per technician/hour. Does not include supplies which are billable back to the department for work done.
- Telecommunications Programming Rate: per programmer per hour