Office/Departmental Printing Support

Use this service to request support for office or departmental printing support including, but not limited to:

  • Setting up a new printer or copier
  • Problems with university owned printers
  • Problems printing from your university-owned computer
  • Copier code requests
  • Supplies or service for an existing printer/copier
  • Move existing printer/copier

How to Create a Ticket

To request support click Create a Ticket (top right of the page) and provide the following information:

  • Building where the device is located

If you are setting up or changing a wired network/Ethernet connection for a printer, collect the following information for the selected option:

Move an existing printer/copier to your buildings "UO Restricted" Network
  • Machine ID (if part of UO fleet or copiers/printers)
  • Ethernet/MAC address of the device
  • Desired host name
  • Room number
  • When you need the work completed
Move an existing printer/copier WITHIN the building
  • Machine ID (if part of UO fleet or copiers/printers)
  • Is there an available network jack?
  • Index to be charged
  • Jack number the device is moving from
  • New room number
  • When you need the work completed
Move an existing printer/copier to a DIFFERENT building
  • Machine ID (if part of UO fleet or copiers/printers)
  • Is there an available network jack?
  • Ethernet/MAC address of the device
  • Desired host name
  • Index to be charged
  • Jack number the device is moving from
  • New room number
  • When you need the work completed

Availability and Access

Faculty, staff or students using university-owned printers or having issues with printing from university-owned computers.

Office or departmental printing facilities vary from location to location. Office printing may include:

  • A university-owned printer attached directly to your university-owned computer via a physical cable,
  • A department shared printer that you access via a network connection, or
  • A CTX managed fleet device such as a copier or printer.
  • Copier Code request

Questions

If you have any additional questions view the Contact Technology Help page.

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Details

Service ID: 20279
Created
Thu 6/1/17 11:59 AM
Modified
Fri 9/11/20 2:00 PM