Use this service to get support for the UO VPN, including but not limited to:
- Setting up UO VPN on a new device
- Troubleshoot installation issues
- Troubleshoot connection issues
- Other
Each department that has purchased firewall services is eligible for its own private VPN or additional VPN profile(s). See Firewall and VPN Services for more information.
For custom VPN access support see the Specialized VPN Support service.
Use the Administrator Access VPN service to request Administrator Access.
See the "Getting Started with the UO VPN" knowledge article in the Related Articles section (right side of page).
How to Create a Ticket
To request support click Create a Ticket (top right of the page) and provide the following information:
- Request title
- What you need help with
- Type of device you are using (Computer, Mobile)
- Description of your request
Availability and Access
Current UO affiliation
You can expect a response to your request within 6 business hours.
Questions
If you have any additional questions view the Contact Technology Help page.
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