UO VPN Support

Use this service to get support for the UO VPN, including but not limited to:

  • Setting up UO VPN on a new device
  • Troubleshoot installation issues
  • Troubleshoot connection issues
  • Other

Each department that has purchased firewall services is eligible for its own private VPN or additional VPN profile(s). See Firewall and VPN Services for more information.

For custom VPN access support see the Specialized VPN Support service.

Use the Administrator Access VPN service to request Administrator Access.

See the "Getting Started with the UO VPN" knowledge article in the Related Articles section (right side of page).

How to Create a Ticket

To request support click Create a Ticket (top right of the page) and provide the following information:

  • Request title
  • What you need help with
  • Type of device you are using (Computer, Mobile)
  • Description of your request

Availability and Access

Current UO affiliation

You can expect a response to your request within 6 business hours.


If you have any additional questions view the Contact Technology Help page.

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Create a Ticket

Related Articles (1)

Install Cisco Secure Client by going to the Secure Client website and logging in with your Duck ID and password.


Service ID: 19862
Wed 5/17/17 7:30 PM
Wed 3/27/24 10:01 AM