Virtual Desktop Support

Virtual Desktop Support provides access to a virtual computing environment that allows students, staff, and faculty to run applications that require remote computing, with this service you can get help with:

  • Help with existing virtual desktops (VDI)
  • Create a new virtual desktop
  • Help with securing HIPAA applications on virtual desktops

How to Create a Ticket

To request assistance with an existing virtual desktop or to request a new custom virtual desktop, please click Create a Ticket (top right of the page) and provide the requested information

Availability and Access

This service is available to all students, faculty and staff.

You can expect a response within 6 business hours.

Applications supported in the Virtual Desktop environment:

  • Windows applications,
  • Software supporting UO's educational or operational requirements
  • Software for educational use, or
  • Open source software, free software, or software licensed by one or more units in the UO for use in a virtual environment.

Applications not supported in the Virtual Desktop environment:

  • Mac, Android, or iOS applications, as these operating systems are not currently supportable
  • Software without a valid license
  • Software which requires a physical control (dongle, MRI machine, etc)
  • Software that excessively consumes resources


If you have any additional questions view the Contact Technology Help page.

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Create a Ticket


Service ID: 43345
Tue 4/28/20 10:09 AM
Thu 9/22/22 12:39 PM