Server Operating System Support

Use this service to request support from the Information Services Enterprise Systems for Linux and Windows enterprise systems for both physical and virtual machines, including but not limited to:

  • Certificate installation and integration
  • Group Policy
  • NFS mounts
  • Package installations
  • Patching
  • Puppet changes
  • Server firewalls
  • Storage association
  • Troubleshooting
  • Others (provide detailed description)

Visit our IT Professional Services knowledge base for all systems administration related how-to and informational articles.

Note: For server on-boarding or off-boarding, visit the UOCloud Virtual Machines service.

How to Create a Ticket

To request support click Create a Ticket (top right of the page) and provide the requested information.

See the Is Your Service Managed by IS Knowledge Base article to determine if your service is, or is not managed by IS.

Availability and Access

Faculty, staff, and researchers from the following departments:

  • Information Services
  • Center on Teaching & Learning
  • College of Art Sciences
  • And other departments where a signed service level agreement (SLA) is in place

Maintenance for systems typically occurs Tuesdays at 5am-7am. See system maintenance windows at


If you have any additional questions view the Contact Technology Help page.

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Create a Ticket


Service ID: 27308
Fri 4/20/18 2:00 PM
Tue 5/14/24 2:40 PM