Two-Step Login (Duo) Support

Two-step login — also known as two-factor authentication or two-step verification — provides a second layer of security for any type of login. When you two-step login to a protected service, it combines something you know (your unique Duck ID and password) with something you have (like a smartphone or special hardware token).

UO is using Duo Security for two-step login.

• To register a new phone, or a new hardware token provided by UO, see instructions at Getting Started with Two-Step Login
• To request a temporary bypass code for Duo, use the Duck ID Password & Duo Bypass Code Help service page

How to Create a Ticket

Please click the Create a Ticket button on this page if you want to:

• Request help with your Duo account
• Request a new service integration with Duo
• Register your YubiKey or HOTP token (uncommon)

Availability and Access

To use this service, you must have a claimed Duck ID account and the ability to register devices with Duo.

Questions

If you have any additional questions view the Contact Technology Help page.

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