Duo tips


Optimize your Duo experience with these tips:


Switch between Duo methods while logging in

If your normal method isn't available or working, select the Other options link to change methods on the fly.

Example: Maybe your Push notification didn't show up this time, but you could still receive a PIN via text message to finish logging in.

An image of the Duo Universal Prompt. The Other Options link near the bottom of the image has an arrow pointing to it.

Duo less often with Remember Me

When using your own device, this handy feature lets you verify with Duo just once per week for most UO services (per browser or app, per device).

  • Just select the Yes, this is my device button on the Duo prompt.
  • If you select No, other people use this device button, Duo will not remember the device for 14 days.

On public computers, be sure to select No, other people use this device to prevent other people from accessing your account!

For more information, please consult the Remember me with Duo Universal Prompt article.

Disaster-proof with codes from the app

Make sure you'll be able to log in if your phone dies or gets lost. We recommend planning ahead by stockpiling some passcodes.

  • Use the Duo Mobile app to generate a few passcodes. Write the codes on a piece of paper and store it securely.
  • When needed, you can use the codes at the Duo prompt in the order generated.

Think twice before you approve a login attempt

If you get a Duo Verified Push notification or phone call when you're not logging in to a UO service, that means someone else is trying to log in with your Duck ID and password.

  • Stop unauthorized use of your account by tapping the I'm not logging in button in the Duo Mobile app or 9 on a phone call.
  • UO IT staff will be notified whenever you deny a fraudulent Duo verification request.

Additional Tips

Get Help

Print Article


Article ID: 41014
Wed 10/18/17 2:53 PM
Thu 4/4/24 9:25 AM

Related Articles (7)

A guide to all the ways to complete a two-step login
This page provides instructions for getting started with Duo, UO's two-step login service.
Temporary bypass codes allow you to two-step login without your registered device(s)
A brief description of how to register new and manage existing devices with Duo.
Instructions for two-step login with Cisco AnyConnect VPN Secure Client.
Instructions for two-step login with NetApp OnCommand Unified Manager
RHEL6 has limitations impacting the two-step login process

Related Services / Offerings (1)

Two-step login provides a second layer of security to any type of login, requiring extra information or a physical device in addition to the user's password.