Duo tips

Introduction

Follow these tips to optimize your experience with Duo, UO's two-step login service.

Tips

1) Think twice before you tap Approve

If you get a Duo push notification or phone call when you're not logging in to a UO service, that means someone else is trying to log in with your Duck ID and password.

• Stop unauthorized use of your account by tapping Deny in the Duo Mobile app or 9 on a phone call.
• UO IT staff will be notified whenever you deny a fraudulent Duo verification request.

2) Remember Me for 7 Days

This handy feature lets you do Duo just once a week for most UO services (per browser or app, per device).

• Just check the Remember me for 7 days checkbox on the Duo prompt.
• If that checkbox is grayed out or you're having other problems, please see Troubleshooting the Remember Me feature.

3) Disaster-Proof with Codes from the App

Make sure you'll be able to log in if your phone dies or gets lost. We recommend planning ahead by stockpiling some passcodes.

• Use the Duo Mobile app to generate a few passcodes. Write the codes on a piece of paper and store it securely.
• When needed, you can use the codes at the Duo prompt in the order generated.

More Tips

• No network connection? You can still use Duo without Wi-Fi or cell service.
• Want to make it easier to reconnect a future phone with Duo? Enable Duo Restore now.
• Need a backup device for Duo? You can get a free hardware token.
• Stuck without a way to do Duo? Get a temporary bypass code.

Get Help

• Submit a ticket at Two-Step Login (Duo) Support
• Contact the Technology Service Desk or your IT staff