How to register and manage devices for Duo

Introduction

Before you can use Duo, you will need to register at least one device.

Information Services strongly recommends that you register more than one device with Duo. In the event your primary device is lost, broken, or forgotten at home for a day, having a second method such as the landline phone number for your office and/or home registered means you won't have to contact the Technology Service Desk for assistance.

Registering Devices

Registering Phones and Tablets

Supported smart phones, tablets, and landline phones can all be registered through the Duo prompt. See Registering your smart device or phone in Duo for more information.

New Duo Users

1. Visit a Duo-protected service (such as UOmail, Canvas, UO Service Portal, etc.)
2. Log in with your Duck ID and password
3. Click the Start setup button and follow Duo's prompts to register your first device

Existing Duo Users

See Adding an authentication method or device.

Registering hardware tokens

For most people, a cell phone, tablet, or landline phone will be the most convenient option to use with Duo. If you don't have one of those available, you can instead use a hardware token.

Hardware tokens must be registered through the UO Service Portal.

• Register a Duo D-100 Digipass GO6 token
• Register a Yubikey or HOTP token

Managing device settings

Adding an authentication method or device (for existing users)

1. Open a private browser window (this will make the Duo prompt appear, even if you previously used the Remember Me feature)
2. Visit a Duo-protected service (such as UOmail, Canvas, UO Service Portal, etc)
3. Log in with your Duck ID and password
4. Select the Other options link
5. Select Manage devices
6. Choose an existing Duo method to verify your identity.
7. Select Add a device
8. A list of available methods will appear. Select the desired one to proceed then follow the on-screen prompts to register it.
9. Once registered, the new method will appear on the screen

Removing a method or device

1. Open a private browser window (this will make the Duo prompt appear, even if you previously used the Remember Me feature)
2. Visit a Duo-protected service (such as UOmail, Canvas, UO Service Portal, etc)
3. Log in with your Duck ID and password
4. Select the Other options link
5. Select Manage devices
6. Choose an existing Duo method to verify your identity.
7. Select the Edit link with the device you wish to remove
8. Select Remove

Additional Assistance

• If you are unable to authenticate with Duo, request help through the Two-Step Login service.
• For more detailed information about managing devices, visit Managing Your Devices from Duo.