Introduction
This article contains information about hardware tokens used to log in with Duo.
Information
Where can I get a hardware token? Is there a cost?
Hardware tokens are available free of charge to members of the UO community with personal Duck ID accounts.
While campus operations remain modified for COVID-19, receiving a token requires making an appointment to visit IT staff on campus.
To schedule your appointment:
- Visit the Two-Step Login (Duo) Token Request & Registration page
- Click Create a Ticket
- Select I want to schedule a token appointment, then select a location and click Request
- IT staff from the location you selected will receive your ticket and contact you via email with more information.
Having trouble logging into the Two-Step Login (Duo) Token Request & Registration page? You can contact the Technology Service Desk via phone or chat for assistance!
What is a hardware token?
A hardware token — also known as a security key or token — is a small device that can provide a second method of authentication for two-step login. Hardware tokens may be in the form of a USB device, key fob, or smart card.
As an example, if you receive a token from UO, it will look like one of these:
How do I use a hardware token?
Tokens provided by UO feature a button on the front side. To use these tokens, press the button to make a passcode appear.
You can login with Duo by clicking the "Enter a Passcode" option and then typing in the code displayed on your token.
To use other types of tokens, follow manufacturer instructions.
What hardware tokens are supported?
Tokens provided by UO:
- Duo's D-100 Digipass GO6 hardware tokens
- Feitian's OTP c100 hardware tokens
Tokens purchased through your department or on your own:
- YubiKeys by Yubico
- Other HOTP hardware tokens (note: only registrable if you can provide required values from your token)
If the token is displaying codes but they are not working when entered:
- Make sure your account is not currently locked out in Duo
- Generate 3 consecutive codes from the token
- Enter the codes in the order they were generated into the Passcode option when signing into Duo
- This should be done within a 5 minute window
- No other codes should be entered in-between entering the 3 codes generated by the token
- The third code entered should work and the codes from the token should be re-synced and work again in the future.
If the token is not displaying codes at all