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Technology Service Desk

Overview

The Information Services Technology Service Desk (Tech Desk) is committed to supporting University-affiliated students, faculty, and staff with their computing needs. We are located in PLC, and our hours of operation are 8am to 5pm, Monday through Friday. Extended hours: During the fall, winter, and spring, we offer phone and email support until 7pm, M-F.

Please feel free to visit us in person, call our telephone support at (541) 346-HELP (4357), or submit a help ticket through the UO Service Portal. We look forward to hearing from you!

You can also follow us on Facebook and Twitter for cool application tips, pointers on computer use, campus updates, safe computing advice, and more!

Information

Ways to Contact Us

University students, faculty, and staff can get help in four ways:

In Person
Our staff is available Monday through Friday, 8am to 5pm to answer questions in person. We are closed for official state holidays.

You can find us in room 068 in PLC, which is on the western portion of campus. Our street address is 1415 Kincaid Street. (view UO map view Google map)

By Telephone
Our free telephone support is available Monday through Friday, 8am to 5pm. Our phone number is 541-346-HELP (541-346-4357). During the fall, winter, and spring, we offer extended hours for phone and email support: 8am-7pm, M-F.

Via UO Service Portal
We have answers to common questions and problems on this very web site! Try the UO Service Portal or search our Knowledge Base.

Please note that we are funded through various sources at the University of Oregon with the purpose of providing technical support to the University and its constituents. We are regretfully unable to provide support to users who have no current university affiliation.

Services We Offer

  • Software troubleshooting
  • First-level Ethernet and wireless network support
  • Virus and spyware removal
  • Backups and data transfers
  • Account support for all current and retired UO-affiliated persons
  • Education about personal-computing best practices

Our services are available only to current UO students, faculty, and staff, except as noted.

Environments We Support

The Tech Desk supports the following equipment types:

  •  Laptops
  •  Netbooks
  •  Desktops
  •  Mobile devices and PDAs

The Tech Desk supports the following operating systems and software:

  • Windows 7, 8.1 and newer
  • Mac OS X 10.9 and newer
  • Microsoft Office applications for Windows and Mac, including Office 365 (Office apps and OneDrive cloud storage)
  • Internet browsers
  • McAfee VirusScan Enterprise
  • Email clients such as Outlook, Thunderbird, Mac Mail, and Webmail
  • Adobe suite of applications
  • University-wide site-licensed software found on the Software Center list

Limitations to Our Support

Our Tech Desk support staff will do everything they can to troubleshoot and resolve your issue, but please be aware that we do have a few limitations:

  • In order to be fair to our other customers, we have a 2-hour time limit for troubleshooting software issues or removing viruses.
  • We do not support Linux or related operating systems.
  • We have limited web development support. If you are interested in creating a web page, see Web Hosting and Publishing Services

Our Goal: Great Service!

We aim to provide great service, and we measure our performance. In July 2018, 93% of our customers surveyed said they would recommend our service to a friend or co-worker. 

We also asked about the quality of the help they received. Our grades for July 2018 are:

"Were the Technology Service Desk consultants...

...professional?" 4.57 out of 5.00

...personable?" 4.49 out of 5.00

...listened to the issue?" 4.46 out of 5.00

...able to resolve the issue?" 4.03 out of 5.00

14% helpful - 7 reviews

Details

Article ID: 31704
Created
Thu 6/8/17 7:55 PM
Modified
Thu 8/30/18 10:54 AM