Who We Are
We are a campus-wide support organization created under the Transform IT program and are part of Information Services. We are designed to:
- Increase efficient use of IT support resources
- Reduce or eliminate duplication of user support for IT services
- Consolidate support tools, processes, and services
- Create a consistent user experience
As part of the Customer Experience team within Information Services, we are 65+ full time staff and 45+ student employees spread out across the Eugene and Portland campuses. Our support footprint covers the academic schools and colleges, the general funded administrative units, and a handful of research units across the Eugene and Portland campuses.
User Support Services consists of five customer facing support units consisting of a central student facing service desk and four regional support units for faculty and staff.
We provide support via the service catalog in the UO Service Portal. We also offer telephone and walk-up support depending on your affiliation and location.
Our Mission Statement
Helping U* Reach Higher!
*University, students, faculty, staff, and community
We strive to create a consistent customer-focused support experience, secure our IT environment, and provide resources that empower students, faculty, and staff to achieve their diverse goals.
Getting Support
Please select the tab that corresponds with your university affiliation.
Students
Technology help for students is primarily provided by the Technology Service Desk (TSD), located in room 036 of the Erb Memorial Union (EMU). Please consult the TSD page for contact information, hours of operation, and provided services.
Students may also visit the Help for Students page for quick links for common topics, including self-help articles, and how to submit a help ticket.
Faculty, Staff, and Student Employees
It is recommended that faculty and stuff start their support request by visiting the Help for Faculty and Staff page in the UO Service Portal. This page makes for a great bookmark and has quick links to the most common support topics. For department-specific or other services not listed, please feel free to search the full Service Catalog.
If you would prefer to contact your IT support unit directly via telephone or in person, please find your department in the table below and the link to your USS IT support unit. If you do not see your Department, please check the Department and Unit IT Support page or contact the Technology Service Desk.
USS Supported Departments
If your department is... |
Your regional support unit is... |
ASUO |
USS - Admin |
Academic Advising |
USS - Admin |
Accessible Education Center |
USS - Admin |
Admissions |
USS - Admin |
Advancement |
USS - Admin |
American English Institute |
USS - Academic Central |
Anthropology |
USS - Academic Central |
Aquatic Animal Care Services |
USS - Admin |
Architecture |
USS - Academic North |
Art Department |
USS - Academic North |
Asian Studies |
USS - Academic North |
Biology |
USS - Academic North |
Board of Trustees |
USS - Admin |
Budget and Resource Planning |
USS - Admin |
Business Affairs Office |
USS - Admin |
CAMCOR |
USS - Academic North |
Campus Planning and Facilities Management |
USS - Admin |
Center for Advanced Technology in Education |
USS - Academic South |
Chemistry and Biochemistry |
USS - Academic North |
Cinema Studies |
USS - Academic North |
Clark Honors College |
USS - Academic Central |
Classics |
USS - Academic South |
Cognitive and Decision Sciences |
USS - Academic North |
College of Design |
USS - Academic North |
College of Education |
USS - Academic South |
Communications |
USS - Admin |
Communication Disorders and Sciences |
USS - Academic South |
Comparative Literature |
USS - Academic North |
Counseling Psychology and Human Services |
USS - Academic South |
Couples and Family Therapy Program |
USS - Academic South |
Creative Writing Program |
USS - Academic South |
Dance |
USS - Academic South |
Dean of Students, Office of the |
USS - Admin |
Division of Equity and Inclusion |
USS - Admin |
Division of Global Engagement |
USS - Admin |
Division of Student Life |
USS - Admin |
Early Childhood Research |
USS - Academic South |
Earth Sciences |
USS - Academic North |
East Asian Languages |
USS - Academic North |
Economics |
USS - Academic South |
English Department |
USS - Academic South |
Environmental Studies |
USS - Academic North |
EMU |
USS - Admin |
Family and Human Services |
USS - Academic South |
Finance & Administration |
USS - Admin |
Financial Aid and Scholarships |
USS - Admin |
Folklore Program |
USS - Academic South |
General Counsel, Office of |
USS - Admin |
General Science Program |
USS - Academic North |
General Social Sciences Program |
USS - Academic South |
Genomics |
USS - Academic North |
Geography |
USS - Academic Central |
German & Scandinavian |
USS - Academic North |
Global and Online Education |
USS - Academic South |
Global Studies Institute |
USS - Admin |
Government Affairs |
USS - Admin |
Graduate School |
USS - Academic South |
HEDCO Clinic |
USS - Academic South |
Historic Preservation |
USS - Academic North |
History |
USS - Academic North |
History of Art and Architecture |
USS - Academic North |
Holden Center |
USS - Admin |
Human Development |
USS - Academic South |
Human Physiology |
USS - Academic Central |
Human Resources |
USS - Admin |
Humanities Program |
USS - Academic South |
Indigenous, Race, and Ethnic Studies |
USS - Academic South |
Information Services |
USS - Academic Central |
Innovation Partnership Services |
USS - Admin |
Institute for Fundamental Science |
USS - Academic North |
Institute of Ecology and Evolution |
USS - Academic North |
Institute of Molecular Biology |
USS - Academic North |
Institute Sustainable Environment |
USS - Academic North |
Institutional Research |
USS - Admin |
Internal Audit, Office of |
USS - Admin |
International Studies |
USS - Academic South |
Investigations & Civil Rights Compliance, Office of |
USS - Admin |
Jordan Schnitzer Museum of Art |
USS - Admin |
Journalism and Communication |
USS - Academic North |
Judaic Studies Program |
USS - Academic South |
Knight Campus |
USS - Academic North |
Labor Education and Research Center |
USS - Academic Central |
Landscape Architecture |
USS - Academic North |
Latin American Studies |
USS - Academic South |
Law School |
USS - Academic Central |
Lewis Center for Neuroimaging |
USS - Academic North |
Linguistics |
USS - Academic Central |
Lundquist College of Business |
USS - Academic Central |
Materials Science Institute |
USS - Academic North |
Mathematics |
USS - Academic Central |
Military Science |
USS - Admin |
Museum of Natural and Cultural History |
USS - Academic North |
Music |
USS - Academic South |
NeuroInformatics Center |
USS - Academic North |
Neuroscience |
USS - Academic North |
OCIAS |
USS - Academic South |
Office of Research and Innovation |
USS - Admin |
Office of the President |
USS - Admin |
Office of the Provost |
USS - Admin |
Ombuds Program |
USS - Admin |
Oregon Bach Festival |
USS - Academic South |
Oregon Humanities Center |
USS - Academic South |
Oregon Institute of Marine Biology |
USS - Academic North |
Orientation Programs |
USS - Admin |
PPPM |
USS - Academic North |
Philosophy |
USS - Academic South |
Physical Education and Recreation |
USS - Admin |
Physics |
USS - Academic North |
Political Science |
USS - Academic South |
Portland Campus |
USS - Academic Central |
Print Services |
USS - Admin |
Product Design |
USS - Academic North |
Public Records Office |
USS - Admin |
Purchasing and Contracting Services |
USS - Admin |
Registrar, Office of the |
USS - Admin |
Religious Studies |
USS - Academic South |
Romance Languages |
USS - Academic North |
Russian, East European, and Eurasian Studies |
USS - Academic South |
Safety and Risk Services |
USS - Admin |
Social Science Instructional Laboratory |
USS - Academic North |
Sociology |
USS - Academic South |
Special Education and Clinical Sciences |
USS - Academic South |
Student Services and Enrollment Management |
USS - Admin |
Sustainable Cities Initiative |
USS - Academic North |
Teaching and Learning Center (TLC) |
USS - Academic South |
Terrestrial Animal Care Services |
USS - Admin |
Theatre Arts |
USS - Academic North |
Transportation Services |
USS - Admin |
Tutoring and Academic Engagement Center |
USS - Admin |
Tykeson College and Career Advising |
USS - Admin |
Undergraduate Education and Student Success |
USS - Admin |
University Career Center |
USS - Admin |
University of Oregon Senate |
USS - Admin |
UO Libraries |
USS - Academic South |
UO Online |
USS - Academic South |
Vivian Olum Child Development Center |
USS - Admin |
Wayne Morse Center for Law and Politics |
USS - Academic Central |
Women's, Gender, and Sexuality Studies |
USS - Academic South |