User Support Services - Academic Central

Overview

This article is designed to guide faculty, staff, and graduate employees (GEs) within the departments in the USS-Academic Central IT regional unit to IT support quick reference links.

You may request support from the Service Desk locations in person, via telephone, or through the UO Service Portal.

We also supply limited Help Desk support for students who require assistance with college-specific software and labs. All other issues should be directed to the IS Technology Service Desk (TSD).

Departments we serve

USS - Academic Central Departments

  • Anthropology
  • Clark Honors College
  • Geography
  • Human Physiology
  • Lundquist College of Business
  • Mathematics
  • Information Services
  • School of Law
  • UO Portland's graduate programs
  • Psychology
  • Linguistics
  • Services for Student Athletes
  • Labor Education and Research Center (LERC)
  • College of Arts and Sciences Business Office @ Agate Hall

Service Desk locations

Eugene - Lillis

326 Lillis
955 E 13th Ave., Eugene, OR 97403
541-346-3311 
General Hours: 8:00 a.m. - 5:00 p.m. Monday through Friday. Closed Saturday and Sunday.

Portland Northeast Campus

2800 NE Liberty St.  Portland, OR 97211-5949
Campus Center, Room 100
503-412-3676 | pdxtech@uoregon.edu
User Support Services (Tech Support)
Output Room - Regular Hours: 9:00 a.m. - 5:00 p.m. Monday through Friday. By appointment Saturday. Closed Sunday.
Audio Video Support (503-412-3666)
 

Faculty and Staff Support  

For common technology support requests through the UO Service Portal, please use the following links. Click on the green Request Help button and fill out the associated form:

Student Support

Support options for USS-Academic Central services available to students:

For all other student support options, please submit a ticket based off your issue or request via the Service Catalog or contact the TSD.

Support for Working Remotely

Support options for faculty, staff, and students for remote working and classes.

Tips and Tricks for requesting help via the UO Service Portal

  • Tip #1:  You can search for this contact page and any related services and knowledge base topics using the search field up in the header next to where you sign in. Search for USS Academic Central.
  • Tip #2:  Once you enter the Service Catalog, there is a My Favorites area where you can save frequently requested services.
  • Tip #3:  You can view all of your requests either from the Helpful Links section of the Home page or on the Services page under Ticket Requests. It is also searchable for closed requests.
  • Tip #4:  Bookmark this page! (It will be in your My Favorites area.)
  • Tip #5:  We no longer respond to requests sent via RT.

More Information

Links to Additional Resources

USS-Academic Central IT Staff

Create an IT Ticket Print Article

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