User Support Services - Academic Central


This article is designed to guide faculty, staff, and graduate employees (GEs) within the departments in the USS-Academic Central IT regional unit to IT support quick reference links.

You may request support from the Service Desk locations in person, via telephone, or through the UO Service Portal.

We also supply limited Help Desk support for students who require assistance with college-specific software and labs. All other issues should be directed to the IS Technology Service Desk (TSD).

Departments we serve

USS - Academic Central Departments

  • Anthropology
  • Clark Honors College
  • Geography
  • Human Physiology
  • Lundquist College of Business
  • Mathematics
  • Information Services
  • School of Law
  • UO Portland's graduate programs
  • Psychology
  • Linguistics

Service Desk locations

Eugene - Lillis

326 Lillis
955 E 13th Ave., Eugene, OR 97403
General Hours: 8:00 a.m. - 5:00 p.m. Monday through Friday. Closed Saturday and Sunday.

Portland - White Stag

70 NW Couch St., Portland, OR 97209
General Hours Winter Term: 7:00 a.m. - 7:00 p.m., Monday - Saturday. Closed Sunday.
Available services:

Portland - Naito Building

109 NW Naito Pkwy, Room 140., Portland, OR 97209
503-412-3676 |

Faculty and Staff Support  

For common technology support requests through the UO Service Portal, please use the following links. Click on the green Request Help button and fill out the associated form:

Student Support

Support options for USS-Academic Central services available to students:

For all other student support options, please submit a ticket based off your issue or request via the Service Catalog or contact the TSD.

Support for Working Remotely

Support options for faculty, staff, and students for remote working and classes.

Tips and Tricks for requesting help via the UO Service Portal

  • Tip #1:  You can search for this contact page and any related services and knowledge base topics using the search field up in the header next to where you sign in. Search for USS Academic Central.
  • Tip #2:  Once you enter the Service Catalog, there is a My Favorites area where you can save frequently requested services.
  • Tip #3:  You can view all of your requests either from the Helpful Links section of the Home page or on the Services page under Ticket Requests. It is also searchable for closed requests.
  • Tip #4:  Bookmark this page! (It will be in your My Favorites area.)
  • Tip #5:  We no longer respond to requests sent via RT.

More Information

Links to Additional Resources

USS-Academic Central IT Staff

  • Shandon BatesDirector of USS-Academic Central
    541-346-3814 |
  • Doug Burzell, Manager - USS-Academic Central
    503-412-3676 |
  • Chris Cosler, Output Room Manager
    503-412-3675 |
  • Sean Curtin, AV Technician
    503-412-3750 |
  • Clayton O'Brien, System Administrator
    503-412-3746 |
  • David Nadbornick, Learning Management Technician
    503-412-3650 |
  • Karl Owens | Helpdesk Manager
    541-346-8550 |
  • Don Dixon | Info Tech Consultant
  • Scott Pierson | System Administrator
  • Ginamarie Jones | Manager - USS-Academic Central
  • Jess Yates | User Support Specialist
  • Greg Cole, System Administrator
    541-346-3933 |
  • Alejandro Guzman | User Support Technician

           541-346-3987 |


Article ID: 128011
Mon 2/15/21 7:34 AM
Mon 11/27/23 7:30 PM

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This article is intended to guide faculty, staff, and students through the basics of how to navigate the UO Service Portal.
User Support Services (commonly referred to as USS) is a campus-wide support organization created under the Transform IT program.