User Support Services - Academic Central

Overview

This article is designed to guide faculty, staff, and graduate employees (GEs) within the departments in the USS-Academic Central IT regional unit to IT support quick reference links.

You may request support from the Service Desk locations in person, via telephone, or through the UO Service Portal.

We also supply limited Help Desk support for students who require assistance with college-specific software and labs. All other issues should be directed to the IS Technology Service Desk (TSD).

Departments we serve

USS - Academic Central Departments

  • Anthropology
  • Clark Honors College
  • Geography
  • Human Physiology
  • Lundquist College of Business
  • Mathematics
  • Information Services
  • School of Law
  • UO Portland's graduate programs

Service Desk locations

** COVID-19 Update **

For the latest University of Oregon information about COVID-19 (Coronavirus), please click here.

Eugene - Lillis:
955 E 13th Ave., Eugene, OR 97403
541-346-3311 
General Hours: 8:00 a.m. - 5:00 p.m. Monday through Friday. Closed Saturday and Sunday.

Portland - White Stag:
70 NW Couch St., Portland, OR 97209
503-412-3676 
General Hours Winter Term: 7:00 a.m. - 7:00 p.m., Monday - Saturday. Closed Sunday.
Available services:

Portland - Naito Building:
109 NW Naito Pkwy., Portland, OR 97209
503-412-3676 | pdxtech@uoregon.edu

Faculty and Staff Support  

For common technology support requests through the UO Service Portal, please use the following links. Click on the green Request Help button and fill out the associated form:

Student Support

Support options for USS-Academic Central services available to students:

For all other student support options, please submit a ticket based off your issue or request via the Service Catalog or contact the TSD.

Support for Working Remotely

Support options for faculty, staff, and students for remote working and classes.

Tips and Tricks for requesting help via the UO Service Portal

  • Tip #1:  You can search for this contact page and any related services and knowledge base topics using the search field up in the header next to where you sign in. Search for USS Academic Central.
  • Tip #2:  Once you enter the Service Catalog, there is a My Favorites area where you can save frequently requested services.
  • Tip #3:  You can view all of your requests either from the Helpful Links section of the Home page or on the Services page under Ticket Requests. It is also searchable for closed requests.
  • Tip #4:  Bookmark this page! (It will be in your My Favorites area.)
  • Tip #5:  We no longer respond to requests sent via RT.

More Information

Links to Additional Resources

USS-Academic Central IT Staff

  • Shandon BatesAssociate Director of USS-Academic Central
    541-346-3814 | shandon@uoregon.edu
  • Doug Burzell, Manager - USS-Academic Central
    503-412-3676 | burzell@uoregon.edu
  • Chris Cosler, Output Room Manager
    503-412-3675 | ccosler@uoregon.edu
  • Sean Curtin, AV Technician
    503-412-3750 | scurtin@uoregon.edu
  • Clayton O'Brien, System Administrator
    503-412-3746 | claytono@uoregon.edu
  • David Nadbornick, Learning Management Technician
    503-412-3650 | dtn@uoregon.edu
  • Karl Owens | Helpdesk Manager
    541-346-8550 | karlo@uoregon.edu
  • Don Dixon | Info Tech Consultant
  • Scott Pierson | System Administrator
  • Ginamarie Jones | Manager - USS-Academic Central
  • Jess Yates | User Support Specialist
  • Greg Cole, System Administrator
    541-346-3933 | gcole@uoregon.edu
  • Jose Guzman | User Support Technician

Details

Article ID: 128011
Created
Mon 2/15/21 7:34 AM
Modified
Tue 8/16/22 10:02 AM

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This article is intended to guide faculty, staff, and students through the basics of how to navigate the UO Service Portal.