Submit a General IT Help Ticket

Before you submit a ticket, have you looked for the answer in our Knowledge Base?

Use this service if you are a current faculty member, staff member, or student at the University of Oregon, have an Information Technology-related question, or need technical support.

Report campus IT outages by calling the Technology Service Desk at 541-346-HELP (4357) or going to the Report a Service Outage page.

How to Create a Ticket

To request support click Create a Ticket (top right of the page) to open a ticket for IT support. Complete the ticket form to help IT staff know how they can help you.

Availability and Access

Current faculty, staff, or student

Note: If you are a prospective student, parent, alumni, vendor, etc., and have a technology-related question, visit the I need help and I don’t have a UO account page to open a ticket for IT support.

Questions

If you have any additional questions view the Contact Technology Help page.

[back to top]

 
Create an IT Ticket

Related Articles (19)

Clear Your Browser's Cache and Cookies
Step-by-step guide to clearing your browser's cache and cookies.
Contact Technology Help
For additional assistance, contact your local IT department or the Technology Service Desk.
Department and Unit IT Support
Contact information for IT support teams, listed by the UO departments they support.
Extending Licensing Timeout for Autodesk Applications
Resolve Autodesk Licensing issues related to network congestion.
Getting Started with Department File Servers
This article covers the basics of department file servers.
How to Add a Preferred First Name
How to change your first name in the Directory and other listings.
How to use a SMART Board
Learn how to use SMART Boards. They combine the features of a whiteboard with a computer.
KeyWatcher
Info on Keywatcher software and physical devices.
Milestone
Information about the Milestone security camera system.
Mplus
Information about Mplus.
Open a Private Browser Window
This purpose of this article is to explain how to open a private browser window.
S&P Capital IQ
The S&P Capital IQ platform is a cloud-based service that combines deep and broad global financial intelligence with an array of tools for analysis, ideation, and efficiency.
User Support Services - Academic Central
USS-Academic Central serves the faculty, staff, and graduate employees of the Lundquist College of Business, School of Law, and various departments throughout the College of Arts and Sciences as well as UO Portland and others. For a specific list of departments served and services offered, please read the article.
User Support Services - Academic North
USS-Academic North serves the faculty, staff, and graduate employees of the College of Design, School of Journalism and Communication, and various departments throughout the College of Arts and Sciences as well as the Oregon Institute of Marine Biology and the Pine Mountain Observatory among others. For a specific list of departments served and services offered, please read the article.
User Support Services - Academic South
USS-Academic South serves the faculty, staff, and graduate employees of the College of Education, School of Music and Dance, Knight Library, and various departments throughout the College of Arts and Sciences among others. For a specific list of departments served and services offered, please read the article.