User Support Services - Academic North


This article is designed to guide faculty, staff, and graduate employees (GEs) supported by User Support Services (USS) - Academic North to quick information about our team and to provide links to common services and documentation. 

Please submit your service request by opening a ticket via the UO Service Portal (this website) or by calling a familiar service desk at:

  • Allen Hall (formerly SOJC IT): x6-3715
  • Lawrence Hall (formerly DSGN IT): x6-6194
  • McKenzie Hall (formerly CASIT): x6-2388


Departments we serve

USS-Academic North Departments

Hours and Service Desk Locations

** COVID-19 Update **

For the latest University of Oregon information about COVID-19 (Coronavirus) , please click here.   

Until further notice, unless noted otherwise, we will be assisting faculty, staff, and students remotely. In the event a face-to-face support interaction is required, we will set up an appointment time after reaching us via a service ticket or phone call. 

General Hours

During Spring Term 2021, our general support hours are:

  • Monday through Friday: 8:00AM - 5:00PM
  • Saturday and Sunday: Closed

Service Desk Locations

Faculty and Staff Support  

For common technology support requests through the UO Service Portal, please use the following links. Click on the green Request Help button and fill out the associated form:

Support for Working Remotely

Support options for faculty, staff, and students for remote working and classes.

Tips and Tricks for requesting help via the UO Service Portal

  • Tip #1:  You can search for this contact page and any related services and knowledge base topics using the search field up in the header next to where you sign in. 
  • Tip #2:  Once you enter the Service Catalog, there is a My Favorite area where you can save frequently requested services.
  • Tip #3:  You can view all of your current or past requests either from the Helpful Links section of the Home page or on the Services page under Ticket Requests
  • Tip #4:  Bookmark this page! (It will be in your My Favorites area.)

More Information

Links to Additional Resources

USS-Academic North IT Staff

  • Sam Crow, Associate Director of USS-Academic North
  • Sean Sharp, Manager USS-Academic North
  • Isaiah Kautzman, Information Technology Consultant
  • Geoffrey Marcus, Systems Administrator
  • Tanner Sheridan, Information Technology Consultant
  • Cameron Shultz, Information Technology Consultant
  • Jeremy Smith, Information Technology Consultant
  • Louie Vidmar, Information Technology Consultant


Article ID: 127465
Fri 2/5/21 2:23 PM
Mon 5/3/21 4:07 PM