User Support Services - Academic North

Overview

This article is designed to guide faculty, staff, and graduate employees (GEs) supported by User Support Services (USS) - Academic North to quick information about our team and to provide links to common services and documentation. 

Please submit your service request by opening a ticket via the UO Service Portal (this website) or by calling a familiar service desk at:

• Lawrence Hall : 541-346-6194
• McKenzie Hall : 541-346-2388

Information

Hours and Service Desk Locations

General Hours

During the academic year (Fall through Spring), our general support hours are:

• Monday through Thursday: 8:00 a.m. - 8:00 p.m.
• Friday: 8:00 a.m. - 5:00 p.m.
• Saturday and Sunday: Closed

Service Desk Locations

• 124 Lawrence Hall
• 440 McKenzie Hall

Faculty and Staff Support  

For common technology support requests through the UO Service Portal, please use the following links. Click on the green Request Help button and fill out the associated form:

• Help with your Computer
• Help with Software
• Help with Printers and Copiers
• Classroom Support
• Email/Calendaring Support
• File Share Requests
• Technology Training Support
• Purchasing Support
• My issue is not listed here. What do I do?

Support for Working Remotely (if needed)

Support options for faculty, staff, and students for remote working and classes.

• Going Remote at the UO
• Microsoft Teams
• Zoom Video Conferencing
• Canvas Support
• UO VPN Support
• Video Conferencing Tips

Tips and Tricks for requesting help via the UO Service Portal

• Tip #1:  You can search for this contact page and any related services and knowledge base topics using the search field up in the header next to where you sign in. 
• Tip #2:  Once you enter the Service Catalog, there is a My Favorite area where you can save frequently requested services.
• Tip #3:  You can view all of your current or past requests either from the Helpful Links section of the Home page or on the Services page under Ticket Requests. 
• Tip #4:  Bookmark this page! (It will be in your My Favorites area.)

More Information

• Computer Purchasing

USS-Academic North IT Staff

• Matt Phillips, Associate Director
• Sean Sharp, Manager
• Justin Ambron, Information Technology Consultant
• Freedom Buchanan, Information Technology Consultant
• Isaiah Kautzman, Information Technology Consultant
• Geoffrey Marcus, Systems Administrator
• Antony Raj, Information Technology Consultant
• Jeremy Smith, Information Technology Consultant
• Zeke Peterson, Information Technology Consultant