Summary
USS-Academic North serves the faculty, staff, and graduate employees of the College of Design, School of Journalism and Communication, and various departments throughout the College of Arts and Sciences as well as the Oregon Institute of Marine Biology and the Pine Mountain Observatory among others. For a specific list of departments served and services offered, please read the article.
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Overview
This article is designed to guide faculty, staff, and graduate employees (GEs) supported by User Support Services (USS) - Academic North to quick information about our team and to provide links to common services and documentation.
Please submit your service request by opening a ticket via the UO Service Portal (this website) or by calling a familiar service desk at:
- Lawrence Hall : 541-346-6194
- McKenzie Hall : 541-346-2388
Information
Hours and Service Desk Locations
General Hours
During the academic year (Fall through Spring), our general support hours are:
- Monday through Thursday: 8:00 a.m. - 8:00 p.m.
- Friday: 8:00 a.m. - 5:00 p.m.
- Saturday and Sunday: Closed
Summer Hours
During the Summer term, our general support hours are:
- Monday through Friday: 8:30 a.m. - 5:00 p.m.
- Saturday and Sunday: Closed
Service Desk Locations
Faculty and Staff Support
For common technology support requests through the UO Service Portal, please use the following links. Click on the green Request Help button and fill out the associated form:
Support for Working Remotely (if needed)
Support options for faculty, staff, and students for remote working and classes.
Tips and Tricks for requesting help via the UO Service Portal
- Tip #1: You can search for this contact page and any related services and knowledge base topics using the search field up in the header next to where you sign in.
- Tip #2: Once you enter the Service Catalog, there is a My Favorite area where you can save frequently requested services.
- Tip #3: You can view all of your current or past requests either from the Helpful Links section of the Home page or on the Services page under Ticket Requests.
- Tip #4: Bookmark this page! (It will be in your My Favorites area.)
More Information
USS-Academic North IT Staff
- Matt Phillips, Associate Director
- Sean Sharp, Manager
- Justin Ambron, Information Technology Consultant
- Freedom Buchanan, Information Technology Consultant
- Isaiah Kautzman, Information Technology Consultant
- Geoffrey Marcus, Systems Administrator
- Antony Raj, Information Technology Consultant
- Kristina Shirley, Information Technology Consultant
- Jeremy Smith, Information Technology Consultant
- Zeke Peterson, Information Technology Consultant