User Support Services - Academic South

Overview

This article is designed to guide faculty, staff, and graduate employees (GEs) within the departments supported by the User Support Services (USS) - Academic South regional unit. 

We also supply limited help desk support for students who require assistance with college-specific software and labs. All other issues should be directed to the USS Technology Service Desk (TSD).

Information

Departments we serve

USS - Academic South Departments

Service Desks

** COVID-19 Update **

For the latest University of Oregon information about COVID-19 (Coronavirus) , please click here.   

Contact us by opening a ticket, or calling us at: 541-346-7088

College of Education
Room 110, HEDCO Building
Hours: Monday – Friday, 9:00 a.m. – 5:00 p.m.

Knight Library
Help Desk, First Floor South
Hours: Monday – Thursday, 8:00 a.m. – 8:00 p.m., Friday – 8:00 p.m. – 5:00 p.m.

Faculty and Staff Support 

For common technology support requests through the UO Service Portal, please use the following links. Click on the green Request Help button and fill out the associated form:

For student support options please submit a ticket based off your issue or request via the Service Catalog or contact the TSD.

Support for Working Remotely

Support options for faculty, staff, and students for remote working and classes.

Tips and Tricks for requesting help via the UO Service Portal

  • Tip #1:  You can search for this contact page and any related services and knowledge base topics using the search field up in the header next to where you sign in. Search for USS Academic South.
  • Tip #2:  Once you enter the Service Catalog, there is a My Favorite area where you can save frequently requested services.
  • Tip #3:  You can view all of your requests either from the Helpful Links section of the Home page or on the Services page under Ticket Requests. It is also searchable for closed requests.
  • Tip #4:  Bookmark this page! (It will be in your My Favorite area.)
  • Tip #5:  We no longer respond to requests sent via email.

More Information

Links to Additional Resources

USS-Academic South IT Staff

  • Gary Sullivan, Director of USS
    541-346-1715 | garys@uoregon.edu
  • Andy Kurzhal, Manager
    541-346-2140 | akurzhal@uoregon.edu
  • Ken Loge, Manager
    541-346-2328 | kloge@uoregon.edu
  • Kyle Bolton, Information Technology Consultant
  • Andrew Newton, Information Technology Consultant
  • Steve Parker, Systems Administrator
  • Zeke Petersen, Information Technology Consultant
  • Samuel Villalobos, Information Technology Consultant
  • DJ Wyrick, Information Technology Consultant
  • Ben Droscher, Information Technology Consultant
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Details

Article ID: 131862
Created
Fri 4/23/21 12:51 PM
Modified
Thu 9/8/22 11:47 AM

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