Overview
This article is designed to guide faculty, staff, and graduate employees (GEs) within the departments supported by the User Support Services (USS) - Academic South regional unit.
We also supply limited help desk support for students who require assistance with college-specific software and labs. All other issues should be directed to the USS Technology Service Desk (TSD).
Information
Departments we serve
USS - Academic South Departments
Service Desk Locations
Contact us by opening a ticket, or calling 541-346-7088.
HEDCO Learning Commons
Location: HEDCO Building room 110.
Hours: Monday – Thursday, 8:00 a.m. – 8:00 p.m., Friday – 8:00 a.m. – 5:00 p.m.
Services: Technical support; Windows and macOS computer lab; reservable study rooms; printing and scanning stations.
Knight Library
Help Desk, First Floor South
Hours: Monday – Thursday, 8:00 a.m. – 8:00 p.m., Friday – 8:00 p.m. – 5:00 p.m.
Faculty and Staff Support
For common technology support requests through the UO Service Portal, please use the following links. Click on the green Request Help button and fill out the associated form:
- Faculty and Staff Help Page
- Help with your Computer- including peripherals
- Help with Software- such as software installation requests or for support if a program isn't working
- Help with Printers and Copiers
- Classroom Support
- Email/Calendaring Support - including UOmail, Outlook, or Webmail.
- File Share Requests - sometimes referred to the H:, J:, L:, or O: drives. This includes connecting, changing permissions, etc.
- UO Libraries Services Support Information for library-specific services (Libweb, Iris, etc.)
- My Issue is not listed, here now what do I do?
For student support options please submit a ticket based on your issue, or request assistance via the Service Catalog or contact the TSD.
Tips and Tricks for requesting help via the UO Service Portal
- Tip #1: You can search for this contact page and any related services and knowledge base topics using the search field up in the header next to where you sign in. Search for USS Academic South.
- Tip #2: Once you enter the Service Catalog, there is a My Favorite area where you can save frequently requested services.
- Tip #3: You can view all of your requests either from the Helpful Links section of the Home page or on the Services page under Ticket Requests. It is also searchable for closed requests.
- Tip #4: Bookmark this page! (It will be in your My Favorite area.)
- Tip #5: We no longer respond to requests sent via email.
More Information
USS-Academic South IT Staff
- Gary Sullivan, Director of USS
541-346-1715 | garys@uoregon.edu
- Andy Kurzhal, Manager, Systems Administrator
541-346-2140 | akurzhal@uoregon.edu
- Ken Loge, Manager
541-346-2328 | kloge@uoregon.edu
- Kyle Bolton, Information Technology Consultant
- Andrew Newton, Information Technology Consultant
- Steve Parker, Systems Administrator
- Samuel Villalobos, Information Technology Consultant
- Iris Vannatta, Information Technology Consultant
- Ben Droscher, Information Technology Consultant