UO Libraries Services Support Information

Overview

This article is designed to provide information about how to find support for applications and services specific to the UO Libraries system.

Service support information

Library employees

Please send any general library employee questions about UO Libraries websites and tools to the UO Libraries Core Systems Tech Support service page. These services include:

• Alma/Primo
• ILLiad
• Iris, the library intranet
• Libproxy
• Libweb, the main website
• Springshare (LibCal, LibGuides)

Service owners and general questions

For service owners of the tools and sites listed above needing system administration support, please open a ticket on the Library Technology Support service page. This page can also be used to open tickets for IT consulting around Library services.

Library Purchasing

The Purchase Request Dashboard on Iris should continue to be used for UO Libraries purchasing.

Learning Commons Computers

• For requesting new software on UO Libraries public computers, please create a request ticket on the Computer Lab Software Request service page.
• For reporting an issues with the lab machines, please create a request ticket on the Report a Computer Lab Problem service page.

Price Science Commons (PSC) Visualization Lab Support

Use the PSC Visualization Lab Support service page for the visualization lab support, including provisioning new users.